Flight delay compensation

If you're claiming compensation for a flight delay and want to discuss it with other MoneySavers, here's the place.

Flight delay compensation successes
Have you managed to successfully claim compensation for a flight delay? Please let us know how much you were compensated and how you managed it.
Flight Delay Compensation Sticky
✈️Here are some threads you might find useful: * FAQ's to flight delay compensation queries * Compensation for delayed flights Discussion Area * Guide to Claiming Flight Delay Compensation * Flight delay compensation, US and Canadian Airlines * Flight delay and cancellation compensation, Ryanair ONLY * Flight delay and…
Please read before posting! Please post in the existing threads rather than starting a new one!
Please post in the relevant thread for the airline you are claiming for rather than starting a new thread. There is one thread for each of the popular airlines, any others are in "all other EU airlines", "US & Canadian Airlines" or the "Non-EU airlines" thread. If you scroll down or search the forum you will find the…
Delayed Flight
Can anyone confirm if I am entitled to compensation for a flight delayed by 19 hours if I chose not to take the replacement flight? I have had a compensation claim denied on these grounds Thanks
Denied onboarding
Hi I got denied onboarding to a return flight to the UK. my couple of kids passport expired by 14 days. At the time of the booking the passports were valid. I booked using a telephone booking. I lost £2000 for the journey. I was returning back to the UK and there was only one transit where we were going to be coming out of…
Promised compensation for delayed flights November 2022
Hello, not sure if anyone can help, in November 2022 I was promised compensation for delayed flights in June 2022 but up to now the airline keeps telling me that they will pay this when they can. Despite me keep chasing them time and time again via their portal, still nothing. Has anyone any suggestions how I escalate…
Corendon Airlines compo
I have been awarded compo apparently. Corendon have not said how much. Asked for bank details and now it says case closed. What should I do?
Ryanair App message scam
Not compensation for a delay but I wondered if anyone else has been the victim of this obvious Ryanair scam. I travelled to Dublin for the day in March with a friend, and was trying to check in on the App the night before at 10pm when I received a message advising "one or more passengers on this booking can't use our…
Flight delay and cancellation compensation, Ryanair ONLY
MoneySavingExpert Insert October 2017: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help. You might also like to read our Ryanair wrongly denies passenger compensation for cancelled flight news story Other related MSE Guides: 20 Ryanair Tricks
Unfortunate Experience with Ryanair: Seeking Advice on an Unresolved Complaint
We all know that air travel can sometimes be fraught with challenges and unexpected hurdles. Most of us, however, have certain expectations when it comes to the professionalism and efficiency of airlines, especially those as widely known as Ryanair. Unfortunately, my recent experience with Ryanair on September 8th, 2022,…
BA Munich to Aberdeen via Heathrow June 19th 2023
We booked return tickets direct with BA and the outward flights when well, however the return Munich to Heathrow was delayed by IT problems at check in and with several manual passenger counts and identification when on board. We eventually departed about 2130 Munich time nearly 3 hours late. We made the crew well aware…
Has anyone claimed when experiencing legal working hours issue?
Last week we had a 10hour delay with Tui flying direct to Dalaman. When we boarded we were informed a stop in Birmingham was happening to refuel. After arriving in Birmingham, we were then delayed there for 10 hours The reasons given are shown below in an email the passengers all received from TUI. I've attempted to claim…
British Airways delay because "third-party" systems were down
Hi all, this is on behalf of two family members that travelled on British Airways from Nairobi (NBO) to London Heathrow (LHR). The flight was in April and it was delayed by around 3.5 hours. Do 'third-party' system failures count as airline responsibility for flight delays? During check-in at NBO, the systems used by…
Any definition of 'intolerable sacrifice'?
I'm mid review with ADR on a cancelled EJ flight. In short, a flight was delayed, meaning that the subsequent flight would of been grounded until the following day at the destination due to a night curfew. EJ are claiming that this means the following day's schedule is disrupted, resulting in 'intolerable sacrifice'.…
Flight delay - extraordinary circumstances
Hi, We were delayed on a Qatar Airways flight and consequently missed our connection in Doha. This meant that we arrived in Jakarta nearly 8 hours later than the scheduled arrival time. In situations like this, I believe that we may be entitled to compensation. So on our return, I contacted Qatar who claim that the delay…
Flight compensation due to bad weather on the planes previous flight
Hello - my recent Aer Lingus flight was cancelled and I was put on a flight that arrived 6hours later. They have denied EC261 due to the plane allegedly being abroad due to bad weather on its previous proposed flight to the airport I was departing from. I can’t seem to find any advice on here in such a scenario. Any help…
Missing passengers equals missed connection, airline say not liable
Hi all, just wondering if anyone has experienced something similar (I've googled and searched to no specific avail). My partner and I were attending our friends wedding in Italy and had booked connecting flights from Manchester to Brussels then to Naples. 1hr 20 between flights, all booked on 1 ticket with Brussels…
Flight diverted - compo?
We were on a Ryanair flight from Edinburgh to Marrakech, it left on time but 3 hours into the flight they decided to divert to Faro airport due to a leak in the front toilet. This landed in Faro about 17:30, we were then ushered into the departures lounge with no updates, no food vouchers, all Ryanair staff saying they…
Saudi airlines change Jeddah layover from 4 hours to 26 hours
Hi Can someone please guide me on my rights for a return flight from UK to UAE on Saudi airlines, They have changed my Jeddah layover from 4 hours to almost 26 hours for return leg journey Dubai -> Jeddah -> London. As a results of that I will be laying over in Jeddah almost 26 hours instead of 4 hours as originally…
Tokyo > LHR. LHR > Man delayed.
Hi, We with BA Tokyo > LHR, no issues. But our BA LHR > Man was delayed: 21 Sep 23. Flight was scheduled for take off at 2035, finally took off at 2250 and landed at 2345. So a delay of 3hrs+. Are we able to claim compensation for the delay? (i don't know the reason for the delay, or what the situation is with NATs etc).
Compensation for delayed flights Discussion Area
This discussion relate to the Flight Delay Compensation guide. Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
Help Where to claim? Airline or Travel INsurance
This week due to the air accident at Turin, the airport was closed so I assume it's not the airlines fault. My flight was diverted to a different airport over 5 hours away and is showing to have flown, but I was not informed of any changes. I was booked on a flight 2 days later, but have accumulate several expenses. It is…
Cancelled flight not airlines fault
Hi I am looking to claim expenses following the 28/08/23 CAA chaos, however Ryanair have requested I complete the EU form for compensation. I suspect this will be rejected and rightfully so as the cancellation was not their fault. I am confused if I have any right to additional expenses meals/hotels/new flights beyond my…

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