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Flight delay compensation successes
Have you managed to successfully claim compensation for a flight delay? Please let us know how much you were compensated and how you managed it.
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Flight Delay Compensation Sticky
✈️Here are some threads you might find useful: * FAQ's to flight delay compensation queries * Compensation for delayed flights Discussion Area * Guide to Claiming Flight Delay Compensation * Flight delay compensation, US and Canadian Airlines * Flight delay and cancellation compensation, Ryanair ONLY * Flight delay and…
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Please read before posting! Please post in the existing threads rather than starting a new one!
Please post in the relevant thread for the airline you are claiming for rather than starting a new thread. There is one thread for each of the popular airlines, any others are in "all other EU airlines", "US & Canadian Airlines" or the "Non-EU airlines" thread. If you scroll down or search the forum you will find the…
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Victims of shrinking Easyjet hand luggage allowance
A couple of weeks ago my wife was stopped at the gate of our Easyjet flight to Malta, and told that she would not be able to bring her rucksack onto the plane unless she paid a £48 charge. She had been using the same bag regularly on Easyjet for the last 15 years without any issues. The bag was virtually empty (no more…
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Stansted’s Airport chaos Sunday 11th May
My family were due to fly out from Stansted on Sunday morning. The airport’s internet had gone down and no one could be checked in. Chaos ensued. We were stuck in amongst hundreds of other passengers. There were no useful announcements. Staff we saw didn’t know anything. Because we were earlier than the worst of it we…
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Travel insurance paid out - but still have offer from airline - can we do both?
Hi - long time lurker, first time poster! Last year, my in-laws had a holiday in Scotland cancelled due to a mechanical issue with the plane. The airline were unable to arrange another plane in time and therefore they couldn’t get to the Highlands to continue with the rest of the holiday (it wasn’t a package holiday hence…
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Jet2 refusing flight delay compensation June 2024
we were delayed 13 hours on a jet2 flight from Palma, Majorca to Newcastle on 28th June 2024. I submitted a claim and it was refused, jet2 claimed it was due to extraordinary circumstances on a flight 2 flights before ours. I challenged them and they replied claiming that they can rely on extraordinary circumstances for…
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Missed connection with different airlines because of baggage delays
Looking for some guidance, on the return leg of my hols my virgin atlantic flight landed but the bags took 2 hrs to come at Heathrow. Connecting flight back to Scotland was missed, both airlines weren't interested and had to book new flights to come home. Travel insurance is now dragging their heels because the delay was…
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Flight delay and cancellation compensation, Tui/Thomson ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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EasyJet Cancellation - Duty of Care After Refund
Hi all We were caught up in the Spanish Powercut situation in Malaga. We were on a plane on the runway for about 3 hours before they pulled the plug and let us off the plane around midnight. There was no real assistance or guidance offered from EasyJet and we had to try and find emergency accommodation and a taxi away from…
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Flight delay UK261 compensation query
Hi, My flight from Brazil to UK (via Amsterdam) with KLM was rescheduled, to leave eight hours earlier. Airline did not tell me about this until a week beforehand, even though the chance occurred a month previously. System error. Flight that was rescheduled was the one going to Amsterdam. DO I have the right to claim…
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Airline Agreed but not yet paid compensation - Corendon Airlines
Back in September Corendon Airline agreed to pay compensation for delayed flights from July. They said it would be paid into my bank within 6-8 weeks. It is now 4 months and still nothing. They are ignoring all my emails & when I called they gave me a separate email address to use and they came back to me to say they…
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Aer Lingus compensation not paid
Hi, I had a flight from Chicago to Newcastle on aer Lingus, the flight was to Dublin then a connecting flight to Newcastle. The first flight was delayed by just under 3 hours because they had to change a tyre and then they had underestimated the weight of the luggage and had to add fuel. When we arrived in Dublin late it…
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Ryanair giving wrong reason for cancellation - can you still claim compensation?
Hello My daughter’s Ryanair flight from Madeira to London FR388 (28/4/25) was cancelled. They were on the plane, with their seatbelts on. They were first delayed 15 minutes, then were told they missed their slot, and would have to wait on the plane for up to two hours. After about a hour, they had the safety demonstration,…
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Spanish Power Outage Ryanair Flight cancelled help Please
Due to travel Malaga - Belfast last Mon night - booked with OntheBeach - flight cancelled stranded in airport - no support assistance from Ryanair other than being handed a piece of paper about how to claim compensation - spent the night in airport with two young children - nightmare - Ryanair told us to sort our own way…
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Heathrow Fire - Loss of earnings
Any advice please for wages deducted. I was left in India for 4 days after Heathrow fire. My employer has deducted from my salary and neither the fligh company - Virgin or insurance say they can compensate. I cannot afford to lose this money and have no leave left to use. Any suggestions wise people? Also my direct flight,…
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How to submit formal complaint to Vueling about wrongfully being denied boarding & subsequent stress
Hello, please can someone advise how to submit a formal complaint to Vueling? I sent my complaint via the link on the website that says: "If you want to file a complaint, use this link. This chat is intended for the sole purpose of sending us comments about aspects related to your flight or to any of our services that you…
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Cathay Pacific compensation
In January both the outbound & inbound flights of our trip to New Zealand were cancelled by Cathay Pacific due to mechanical issues. On returning I have pursued compensation and they have confirmed a figure of £520 for each passenger for the Heathrow to Christchurch flight as well as costs incurred for meals during the…
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Ryanair Onward Travel Cost Not Refunded
On January 5th 2025 our flight from Alicante to Leeds Bradford airport was diverted to Stansted & landed at midnight. After around 1 hour of waiting the Ryanair representative told us that there were no coaches available to take us to our destination airport, Leeds Bradford. They told us in no uncertain terms to find our…
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Flight delayed, compensation denied (shocker) but ...
Hi, I was due to fly from Arricife (ACE) to Cardiff (CWL). The plane was late to arrive at ACE from CWL (the inbound flight) due to the wind and arrived at 13:34 instead of around 10am. It had been redirected to Fuerteventura. At 15:59 I left ACE but due to crew hours were flown to Tenerife where I spent the night. The…
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Heathrow Fire Cancellations
Hi all, Am posting here as receiving conflicting advice from BA/travel insurer/media. My friend and I were due to leave Heathrow on Friday morning and obviously were just two of many thousands with their travel plans in tatters that day. As we’d travelled from the North West the previous afternoon we’d booked into a hotel…
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Landing in different London airport
If you are due to arrive to London Gatwick but instead was diverted to London Luton, does airline have any responsibility for getting you to Gatwick, or do the London airports count as the same destination?
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Last minute flight schedule change
I booked a flight from London to Athens on Wizz, leaving Gatwick 14.00. I live two hours away from the airport, north of London, but there were no good alternatives available from a nearer one (plus I have a direct train on Thameslink, at least in theory, but that's a different complaint) Only when I went to check in…
