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BA cancel and delay compensation issue
A few weeks ago we had our flight from LGW to NCE cancelled after several hours at the airport. We were rebooked on a flight departing almost 24hrs later from LHR. The rebooked flight was then delayed for 5hrs. We have been paid £220 pp for the cancelled flight but BA have refused our claim for the 2nd delayed flight…
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Double compensation for two consecutive flight cancellations?
I recently had a Pegasus flight from the UK to Turkey cancelled due to operational reasons, and I'm entitled to compensation. Pegasus offered me a free rebooking option, and I chose the next available flight, which was two days later. However, that flight was also cancelled due to operational reasons, and it was the…
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Flight delay and cancellation compensation, Ryanair ONLY
MoneySavingExpert Insert October 2017: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help. You might also like to read our Ryanair wrongly denies passenger compensation for cancelled flight news story Other related MSE Guides: 20 Ryanair Tricks
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Kenya Airways - Compensation claim UK 261 CAA cannot help
Hi Guys I submitted my case to the CAA as Kenyan Airways are ignoring my claim. Now the situation is, I flew from London to Antananarivo on Kenya Airways. The connecting flight to Antananarivo was in Nairobi and was delayed over 3 hours, (all tickets purchased with the same airline at the same time). I was told the reason…
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Indigo flight delay compensation
we got caught up in the massive Indian Indigo flight chaos and wish to claim compensation but the company website is not helpful. We were due to catch a flight from goa to Mumbai on the 4th Dec. I had email that night saying my flight had been changed to later that night which was unacceptable as we had other flight to…
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Aviation ADR - Challenge Decision
We had an issue with an airline and after going through the complaints process, we still were not satisfied and went to the Aviation ADR. We are not happy with their decision and wanted to know has anyone challenged a decision by them before? They mention in their letter there is no appeal and can only challenge the…
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Flight delay compensation, all other non-EU airlines
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Flight delay Compensation - slow to pay.
Hi all, My flight was delayed by over 4hrs, airline have admitted we are entitled to compensation but they have been extremely slow to pay out. We went away to Turkey in October Half term and initially they offered vouchers as they said they could do that straight away, we refused the vouchers and have sent them our bank…
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Passengers entitled to compensation for 2018 Ryanair strike cancellations
TL;DR If you had a Ryanair flight canceled in 2018 due to their staff strikes, you are entitled to compensation after a court settlement. Ryanair make claiming difficult/impossible, so I'm sharing what I've learned (in the hopes of saving other people time and frustration). Has anyone else struggled to file a claim? My…
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Airline Agreed but not yet paid compensation - Corendon Airlines
Back in September Corendon Airline agreed to pay compensation for delayed flights from July. They said it would be paid into my bank within 6-8 weeks. It is now 4 months and still nothing. They are ignoring all my emails & when I called they gave me a separate email address to use and they came back to me to say they…
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Fight Cancellation
Morning! I am a little confused as to whom I should be claiming from (as I believe I can claim!) So, flight booked (package deal) through British Airways. Upon return arrival at Vienna airport, I recieved an email that our original 14.35 to Heathrow (expected arrival time to Heathrow for this flight was 16.10) was…
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Compensation for Emirates Delays after Flooding in Dubai
I was flying Stansted to Brisbane via Dubai on Emirates. My outborund flight was delayed by 4hrs, and hence I missed the (delayed) connecting flight in Dubai by 30 mins. I was rebooked on to an alternate flight the following morning, which was cancelled after numerous 2 hr delays. My final arrival in Brisbane was over…
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Emirates cancelled flight - flew home 8 days later compensation
I travelled to Dubai back in April, our return flight was due on 17th April however, the day before our flight, Dubai experienced extreme rain fall and due to operational issues at the airport the following day, our flight (amongst many others) was cancelled. We were told not to travel to the airport (we couldn't anyway…
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Help with IndiGo airlines Manchester to New Delhi
I'm trying to submit a claim through the Indigo Airline website on behalf of my daughter who has gone off backpacking. I have uploaded her details but is asking me to submit a "3rd party refund claim authorisation letter" The sample letter supplied is as follows; "To whosever it may concern,
I, (full name), hereby…
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VS6 Miami - LHR Thursday 27th November - Flight Cancelled - thoughts please
Flight was due to leave at 17:10. Thunder and lightening and rain in Miami area from 2pm for an hour is so. Incoming flight VS5 was scheduled to land at 14:50 however it was diverted to Orlando to land due to the weather. Crew then ran out of hours so unable to bring plane back to Miami, therefore Virgin cancelled the…
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Holiday Cancellation and employee concessions
Hello, I used to work for a travel company and prior to leaving I had employee concession amounts of around £500 that I had available to use on holidays which was an employee benefit. Unfortunately the travel company decided to stop virtually all flights from the airport I booked with and they changed the booking to…
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EasyJet Flight delay to following day
Hi wondering where I stand with regards to a claim from easyJet. our flight was delayed on Sunday night from CDG to EDI 20 mins before boarding was due to commence. EasyJet staff in the airport were non help whatsoever and couldn’t tell us any info at all including hotels until eventually we were told to Queue at a side…
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Your advice please - Lufthansa flight from Buenos Aires to LHR
Hi, We recently flew back from Buenos Aires to London, via Frankfurt with Lufthansa. They changed the flight from 17:45 to 23:59 the day before we were due to fly. The change resulted in us missing the original connecting flight meaning that we eventually arrived in London at 20:50 rather than 12:45 - not a nice way to…
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Please help - Air Traffic Control mess led to massive costs...
Really need some advice. We are a family of five. During the air traffic control chaos summer of 2023, we had out return flights to the UK from Austria cancelled. Could get no help from Easyjet, and were on the phone to them for six hours - all of which we were on hold, apart from a five minute conversation. Airport was…
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Flighright not responding
Hi everyone , I flew with brussels airlines and my flight was delayed 10 months ago by more than three hrs. I used the Flightright site to file my claim and went through the proccess, the last i'v heard from them is that their lawyers have intiated the legal proccess, this was five months ago and i havent heard anything…
