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Etihad delay for 1hr 45min, missed connection in Abu Dhabi, off to hotel and fly to London next day
Etihad flight from Asia was delayed for 1hr 45min and we all missed our flight to UK and Europe in Abu Dhabi - no other flights in the afternoon that day. All to hotel in Abu Dhabi and on the next day flight (mine was over 18 hours later than original). I emailed them and they are offering just about £110 cash (my one way…
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KLM flight cancellation & IndiGo flight delay (5+hrs)
Hi there, KLM Cancelled flight (newcastle - amsterdam - bangkok) My sons flight was cancelled by KLM due to the recent adverse weather affecting Schipol airport. They had cancelled it and he did not want to take up the flight that they offered in replace a couple of days later, so he went through the process to get a…
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Ocean Florida - Refund Refusal
Needing some advice. Booked a package holiday with OF and flights with Aer Lingus. Following all the change with Aer Lingus, we were awaiting to see what was to come of it. Fast forward, I got told on Monday that the return flight was no longer available as it was sold out but they could bring me the home the next day,…
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EasyJet decline compensation claim due to airport collision
Mid August my family and I were due to fly from Manchester airport to Paris CDG when our Easy Jet plane collided with another Easy Jet plane whilst taxiing to the runway, resulting in wing damage to both airplanes. We had to disembark the airplane and return to the terminal where EasyJet sourced another plane and crew but…
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aer lingus again!
Hi seen quite a bit about this fiasco however my take is slightly different I booked a florida villa holiday with Hayes and they used US airtours originally on a direct aer lingus flight in May. Now told will be indirect which I can sort of do but now they are telling us that the seats we were allocated arent available and…
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Easyjet flights delayed over 3 hours
Hi Our flights were delayed from Geneve to Luton. I have written to Easyjet - using the template letter on the MSE website. Got a response back to say that it was due to air traffic restrictions so not the airlines fault. Can I still pursue and ask for evidence perhaps that it was air traffic restrictions? any advice…
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Aer Lingus Manchester Cancellations
Aer Lingus are leaving Manchester airport from March. I was due to fly direct to Orlando in June but this is no cancelled and they have given me two options - - Refund - Alternative flight via Dublin. Does anyone know if I can ask to be booked on to another airline? Below is the legal right but it isn’t black and white so…
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Easyjet Holidays Last Minute Cancellation
We were due to travel to Amsterdam on Sunday for a few days away with Easyjet Holidays. 20 mins before we were due to board our flight it was cancelled and chaos ensued !!!! I was half expecting it, due to the ongoing problems at Schipol Airport. Surely Easyjet should have known it was going to be cancelled, as KLM had…
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Aer Lingus are leaving Manchester airport from March
Aer Lingus are leaving Manchester airport from March. I am a solo parent travelling with 3 children I was due to fly direct to Orlando in April 30th but this is no cancelled and they have given me two options via email - Refund - Alternative flight Does anyone know if I can ask to be booked on direct to another airline?…
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KLM cancelled flights due to snow at Schiphol airport
Hi all, looking for some advice. Our flights from Newcastle to Linköping via Amsterdam were cancelled on 6th Jan due to the weather conditions at Schiphol airport. We were then rebooked onto new flights the following day but these were also cancelled shortly after. After struggling to get into contact with anyone at KLM, I…
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BA cancel and delay compensation issue
A few weeks ago we had our flight from LGW to NCE cancelled after several hours at the airport. We were rebooked on a flight departing almost 24hrs later from LHR. The rebooked flight was then delayed for 5hrs. We have been paid £220 pp for the cancelled flight but BA have refused our claim for the 2nd delayed flight…
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Double compensation for two consecutive flight cancellations?
I recently had a Pegasus flight from the UK to Turkey cancelled due to operational reasons, and I'm entitled to compensation. Pegasus offered me a free rebooking option, and I chose the next available flight, which was two days later. However, that flight was also cancelled due to operational reasons, and it was the…
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Flight delay and cancellation compensation, Ryanair ONLY
MoneySavingExpert Insert October 2017: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help. You might also like to read our Ryanair wrongly denies passenger compensation for cancelled flight news story Other related MSE Guides: 20 Ryanair Tricks
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Kenya Airways - Compensation claim UK 261 CAA cannot help
Hi Guys I submitted my case to the CAA as Kenyan Airways are ignoring my claim. Now the situation is, I flew from London to Antananarivo on Kenya Airways. The connecting flight to Antananarivo was in Nairobi and was delayed over 3 hours, (all tickets purchased with the same airline at the same time). I was told the reason…
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Indigo flight delay compensation
we got caught up in the massive Indian Indigo flight chaos and wish to claim compensation but the company website is not helpful. We were due to catch a flight from goa to Mumbai on the 4th Dec. I had email that night saying my flight had been changed to later that night which was unacceptable as we had other flight to…
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Aviation ADR - Challenge Decision
We had an issue with an airline and after going through the complaints process, we still were not satisfied and went to the Aviation ADR. We are not happy with their decision and wanted to know has anyone challenged a decision by them before? They mention in their letter there is no appeal and can only challenge the…
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Flight delay compensation, all other non-EU airlines
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Flight delay Compensation - slow to pay.
Hi all, My flight was delayed by over 4hrs, airline have admitted we are entitled to compensation but they have been extremely slow to pay out. We went away to Turkey in October Half term and initially they offered vouchers as they said they could do that straight away, we refused the vouchers and have sent them our bank…
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Passengers entitled to compensation for 2018 Ryanair strike cancellations
TL;DR If you had a Ryanair flight canceled in 2018 due to their staff strikes, you are entitled to compensation after a court settlement. Ryanair make claiming difficult/impossible, so I'm sharing what I've learned (in the hopes of saving other people time and frustration). Has anyone else struggled to file a claim? My…
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Airline Agreed but not yet paid compensation - Corendon Airlines
Back in September Corendon Airline agreed to pay compensation for delayed flights from July. They said it would be paid into my bank within 6-8 weeks. It is now 4 months and still nothing. They are ignoring all my emails & when I called they gave me a separate email address to use and they came back to me to say they…
