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Kenyan airways - refusal of compensation
Hi Ok. The situation is, i took a Kenyan airways flight London Heathrow to Antananarivo via Nairobi. Plane delayed over 3 hours at Nairobi. Arrived at Antananarivo over 3 hours late. I am a member of Airhelp plus, and have just received the following. Basically should I give up, or contact the CAA and pursue my claim with…
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SAS Airlines, Cancelled flight outward, Delayed & missed connection return
after advice here please last week whilst on a return trip from Manchester to Frankfurt (via Copenhagen) with SAS Airlines. on the outward flight, the original flight from Copenhagen to Frankfurt (Tues.21.Oct.25 @ 18:15 hours) was cancelled. No sooner did we find out about this and we got transferred to another fight…
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Wizz Air - Cancelled flight as no longer running the route - what are my options?
Hi, Wizz Air have cancelled my Gatwick - Agadir flight in October half term as I think they are no longer doing the route. I have read the MSExpert guide - am I right in thinking I can ask Wizz Air to find me an alternative flight? I don't have to take the refund? They will have to book me on an alternative carrier?…
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Ryan air cancelled flight e-mail
On Thursday night 14-11-24 Ryan air sent out an E-Mail informing passengers of flights being cancelled – which were sent out in error. Ryanair gave customers the option to refund the supposedly cancelled flight or change the departure and arrival airport for free. The error email read: “Your flight has been cancelled due…
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Cancelled flight due to weather
I was due to fly from Heathrow to Inverness but the flight got cancelled due to weather, they could not offer a flight the following day as it was fully booked therefore had to accept the refund as I had to get back to my work. I managed to fly from Luton later the same day with easyJet and landed in Inverness. Therefore…
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Return flight to LHR from Washington DCA
Hi, After some advice please. Returned from Washington DC earlier this week to Heathrow. All our flights were booked via Virgin. Our original return was booked to fly from Washington DCA to Boston and then from BOS to LHR. The first trip was operated by Republic Airline and the second by Virgin. We had a message from…
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Ryanair delay compensation
On a recent flight from Málaga to Belfast on the 3rd of October 2025, the flight was due to leave at 9.50pm which was delayed until 7.00am on the 4th. The problem was not due to storm Amy it was due to staff being over their flight hours as was explained by the captain who had told us that the staff were approaching their…
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Norse Atlantic
Does anyone know a no win no fee company that definitely handles claims against this airline?
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KLM problem on prior flight
Flight from Oslo to Amsterdam was delayed due to a problem on an earlier flight that day. Apparently there was a bird strike on an earlier flight TO AMS. However decided to continue with the flight AMS -> OSL, and then separately fly an engineer from the base in AMS to OSL to look at the airplane. I know ordinarily a bird…
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Ryanair - Refusing to refund my expenses when flight delayed by nearly 2 days
Hi, I am hoping someone can help as Ryanair are refusing the claim we have made. Background: Our flight (Me, my wife and two friends) from Porto to Leeds was cancelled at the last minute on the 3rd of July due to French Air strikes. We then had to que for Ryan Air customer services for 5 hours, we finally got seen at 11pm.…
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Delayed Singapore Airline Flight for 36 hours.....
We were booked on the Manchester to Singapore flight 10.25am, with final destination being Penang. We boarded the plane, but they delayed the take off as they said they had to do Airbus checks due to the aircraft going through bad turbulence on the incoming flight that morning. These checks continued to take place whilst…
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Jet2 refusing flight delay compensation June 2024
we were delayed 13 hours on a jet2 flight from Palma, Majorca to Newcastle on 28th June 2024. I submitted a claim and it was refused, jet2 claimed it was due to extraordinary circumstances on a flight 2 flights before ours. I challenged them and they replied claiming that they can rely on extraordinary circumstances for…
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Easyjet 2030 ACE-MAN
Hi all, I'm sure this is the millionth time someone has posted about something to do with an easyjet claim, but here goes... My partner and I were due to fly back from Lanzarote to Manchester on 13th September but the plane we were meant to take was delayed leaving Manchester. It was the one that was all over the news for…
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Flight Compensation Claims - Beware Of 'Assistance' Offered in Frankfurt (FRA) Airport
Lufthansa flight (FRA to JNB) was cancelled whilst we were on runway, so it was back to airport and an overnight stay in Frankfurt arranged by Lufthansa. Taxi and hotel accommodation was well handled by Lufthansa. Next morning on arrival, after passport control / security arrived at Gate awaiting new boarding. There were…
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Are these deadlines/statutes correct?
Lost bag claim UK to Spain, as per Montreal convention, 2 years Claim for accommodation and food and alternative flights because of abandonment during last years air traffic control mess (Switzerland to UK, had to fly via Spain instead, 3 nights hotel, etc) - ??? how long? And is it UK261 or some other law?
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Holiday compensation
My family’s holiday to Turkey in May this year was delayed by 30 hours due the cancellation of the flight departing from Manchester. This was due to a death on the inbound flight in to Manchester. We ultimately took off >28 hours later than scheduled. On returning from holiday we looked in to compensation for this delay.…
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Flight cancelled by airline, re-booked 24hrs later - compensation and expenses claim query
Thanks in advance to anyone who can help with these questions: Very recently, several of us travelled together on the same flight from UK to Sweden for a wedding. We all booked our flights at different times, but arranged for two of us to sit together, and for everyone else to travel on the same flights, as a group, due to…
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Confusion over BA flight delay compensation refusal
I travelled on BA0793 from Gothenburg to London Heathrow on 12 September. The flight was initially delayed by around an hour due to ATC restrictions because of bad weather en route. This was then lifted and we were given a slot and started to taxi but then stopped and had to return to stand due to a technical issue with…
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EasyJet falsely claiming adverse weather caused delay
Hi, Writing on behalf of brother travelling from Amsterdam to Bristol, currently 5+ hours delayed. Easyjet claim adverse weather in Bristol as the cause for this delay on this bright, sunny and calm day. Technically this means no compensation can be claimed as it is an 'extraordinary' circumstance. The actual weather is…
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EasyJet planes collide on tarmac
Hi. I feel I need to share this. You may recall seeing it on the news. My daughter was due to fly from Manchester to Paris with EasyJet on Friday 15th August. Whilst taxiing out to the runway her plane clipped wings with another EasyJet plane resulting in significant damage to her plane and a 5.5 hour delay. She wrote to…
