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Easy Jet claiming adverse weather
We were delayed a total of 19 hours coming back to Gatwick from Crete. first flight 11.30pm initially delayed, put us through the gate and waited on the tarmac until 2.30pm then cancelled the flight. arrived hotel getting to bed at 5am, check out 11am. picked up 1.30pm for the new 4.30pm flight. New flight delayed until…
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Dan Air airline doesn't respond
Hi Team,Last August three of us flew to Romania with tickets booked directly with Dan Air (Romanian airline).The flight was delayed some 8 hours so I filed for compensation.After receiving an auto acknowledgement saying they were busy and it would take some time to respond I have had no further response from them.I tried…
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Srilankan airlines - what to do next
I’m looking for advice on how to proceed. I was delay 5.5 hours about a year ago (it’s taken a long time to get to this point). CAA have rules in my favour. I’m familiar with LBA etc. but I’m sure about whether there is a UK entity here. my questions are should I contact them first and ask them to pay now the CAA have…
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Flight delay compensation, US and Canadian Airlines
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Flight delay and cancellation compensation, Easyjet ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Söp arbitration service
Can anyone advise me how long Schlichtungsstelle Reise & Verkehr take to let you know if a claim against Lufthansa has been successful or not? I made a claim to Schlichtungsstelle Reise & Verkehr in April for recompense of expenses I paid for alternative flights, when Lufthansa cancelled my flight and could not offer a…
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BA cancel and delay compensation issue
A few weeks ago we had our flight from LGW to NCE cancelled after several hours at the airport. We were rebooked on a flight departing almost 24hrs later from LHR. The rebooked flight was then delayed for 5hrs. We have been paid £220 pp for the cancelled flight but BA have refused our claim for the 2nd delayed flight…
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Ryanair - removed from flight due to my seat not existing! Claim going nowhere...
Hi, I will try to be brief - I could go on about how Ryanair treat people in this situation and how their entire staff lie and manipulate to get you where they want you to be but they won't care about that so I'll stick to the factual stuff. My wife and I had a flight booked with them from Manchester to Berlin. After…
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BA Refusing Delay Compensation for Code Share
I flew from London Heathrow to San Antonio, Texas last month. The flight included a connection at Dallas Fort Worth. My connecting flight from Dallas Fort Worth to San Antonio was delayed by over 6 and a half hours. I booked the whole return trip via British Airways. However, the flight was operated by American Airlines…
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Easyjet compensation problems: Flight cancelled due to weather, caused 2-3 day delay
We went to Berlin with EasyJet on a package with accommodation, retuning to Manchester airport on 5th Jan with a 9.50pm flight. The flight was cancelled at about 6pm due to the weather. Easyjet offered flights to Edinburgh on evening of 7th Jan, with an overnight coach/taxi that would have brought us home on 8th Jan. We…
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Airhelp charges not transparent - won't allow me to cancel the contract with them
Hi, hoping someone can help here. I was delayed at Gatwick meaning I missed a connection at Lisbon and arrived 2 days late to Azores (portugal). So I am due compensation. I booked via Lastminute and got email promoting Airhelp to help to claim. It was not clear it was a fee service. So i filled out forms. Only after all…
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TUI flight delay compensation
Hi everyone just wondered if anyone else was on flight Tom 2490 on the 12/06/2025 Manchester to Corfu, if so have you tried claiming for the delay and what was the outcome
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Flight delay and cancellation compensation, BA ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Aviation ADR ruled in my favour but KLm would not pay up
Hi I would be grateful for any advice on the next steps I can take
in my long-term tussle with KLM over the payment of compensation ordered by the
Aviation ADR determination. I made a claim to the Aviation ADR on behalf of my father,
who was held up for 15 hours in the airport by KLM. ADR ordered KLM to pay
compensation…
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Travel Insurance Excess
A recent flight with Easyjet was turned back , couldn't land due to bad weather, and was turned back, Easjet offered no alternative and refunded the flight. We had a hotel booked at a special price, no refund, so are claiming the cost back from the travel insurance provider. I have been informed of the excess on the…
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Flight rescheduled - is it possible to claim expenses?
My brother has a flight for him and his 2 kids from Los Angeles to Manchester via Dublin on Aer Lingus. The LA flight arrives into Dublin at 14:30 on Thu 7th August and the flight from Dublin to Manchester was later that same day (Thu 7th) at 20:20. He's recently been told by Aer Lingus that the Dublin to Manchester flight…
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Ryanair flight delayed compensation denied
Hi recently travelled back from Rhodes to Birmingham the flight was delayed and landed 3 hours 22 minutes late. When we were on the runway waiting to leave the pilot came on the tannoy and apoligised for the delay saying the plane was late leaving Birmingham airport due to a hydraulic leak, and luckily Ryanair had a spare…
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EasyJet travel insurance via Collinson Insurance
Any help would be grateful. On Sunday 20/07/2025 my flight from Bristol to Copenhagen
was cancelled by Easyjet. Flight Number: EZY2931 This was after delays at the airport. (We were off for a short five night trip) When I did the Easyjet booking I took out their travel
insurance, thinking I would be covered for events like…
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Had success claiming back Airport Passenger Duty after a missed flight?
Air Passenger Duty (APD) is a tax included in the cost of your flight ticket, but it isn't collected from the airlines by the government until you actually fly. So, if you miss a flight, it's worth seeing if the airline will refund you the tax. Have you managed to get some money back this way? ✈️ See MSE Clare's Air…
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The Flights Guru Refund - UPDATE
Back in 2021 I posted about my difficulties getting a refund from The Flights Guru. I sent endless letters and made even more phone calls and got nowhere. Thanks to the advice from this forum I was able to finally take them to court in May 2025. I discovered that they hadn’t even paid any money to Norwegian Airlines, so…
