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Flight delay compensation

If you're claiming compensation for a flight delay and want to discuss it with other MoneySavers, here's the place.

Compensation paid via AviationADR but for the wrong amount
Hi all, I've successfully managed to get compensation for a WizzAir flight via AviationADR, but the amount they've paid into my bank account is incorrect. It looks like they basically converted the GBP amount (£350) into EUR, which then resulted in my getting £280. I've tried messaging WizzAir via AviationADR and also…
Almost a success!
Good morning everyone. My flight was delayed by more than 3 hours last weekend. I filled in the excellent claim provided by this form and sent it off to Wizz air on Sunday. Today (2 days later) they replied offering me €400…. Happy days! But here’s the thing, they are asking for “Written” confirmation that I accept their…
Storm Eowyn
I was meant to travel from Glasgow to Alicante on Friday but we were in a red alert area. Buses and trains off and trees fell blocking roads. Ryanair did not cancel my flight and took off 4hrs 52 mins late. I followed the advice not to travel unless necessary. Where do I stand?
Refund for not travelling - Based on 5 hour departure or arrival delay?
Last summer I was booked to travel from Ireland to the UK with Ryanair. The flight's departure was delayed by over 5 hours and I chose not to travel on it, and exercise my right to a refund instead. I completed Ryanair's "Flight delayed > 5 hours & will not travel" form, but they responded that "the refund request was…
Advice please
Hi Folks, I wonder if anyone could help with this question. Our flight was cancelled due to a sand storm preventing the aircraft from landing. This was on a Friday and we were told the rearranged flight would be on the Sunday 2 days later. So the new flight on Sunday was due to take off at 14.40 but didn’t take off until…
BA refusing compensation for flight delayed 12 hours
Hi, booked through British Airways, Business Class tickets to fly Christchurch to Sydney. The flight was operated by Qantas. Husband and I were due to fly Christchurch to Sydney 17th November 2024 at 6.00am. We arrived at the airport at 3.30am to discover our flight was delayed until 18.00 that day (12 Hours). As we did…
Discover airlines (Lufthansa group) refused compensation - what now?
Hello. I logged a compensation claim via Lufthansa for a flight operated by Discover airlines. My first flight was late departing meaning I missed a connection, was rebooked and got home over 10 hours later than scheduled. Journey was over 3500km. Discover has replied to say that I am not eligible for compensation: After…
Flight Cancelled (storm) and non refundable accommodation
I was due to fly out of Edinburgh to Basel on Friday and back Monday on Easy Jet. Outbound flight was delayed then cancelled due to storm Eowyn. EJ have already refunded the cost of both flights. However LV travel insurance won't pay my non refundable parking and accommodation costs because the reason for me not going was…
Flight cancelled with BA but trying to claim back expenses but totally ignored
In October we travelled with BA Newcastle to Heathrow then Heathrow to Austin US return myself and my wife. We arrived back to Heathrow on 18 th Oct 2024 but after being there from about 9am received a text on my phone around 10.30 to say our flight onwards to Newcastle had been cancelled from 16.10 that day until 22.00…
Worth an appeal?
We were delayed by 5.5 hours on a flight from Manchester to La romana on 7th January. Tui have turned down the claim due to the weather, but all the other flights were landing and taking off, most with only minor delays. . Our flight was delayed before it got anywhere near landing at Manchester, it then ended up in the…
Help claiming compo from Emirates on missed connection from Dubai to Glasgow
Hi there, can anyone offer advice as to what to include on my claim via email to Emirates. In a nutshell we flew Bangkok to Dubai which was delayed on the runway for 90mins, due to a 'door' issue. On checking in at Bangkok we were offered to spend another night in Bangkok as the plane was overbooked. However we declined as…
Flight Cancelled with Virgin. Claim question?...
If anyone has experience of this I would be grateful for the responses. Virgin cancelled my flight from from Orlando to Manchester. I heard it was technical issues, (but no reasons in writing.) I claimed to Virgin and they responded with the offer of £520 which is the Regulation 261/2004 compensation they are obliged to…
Airline says delay was 2 hours 59 mins so no compensation!
Hi all, I would like your advice on this, and I'm not sure where to turn for help. I had a flight delay flying from NI to England and when I claimed under EC261 I got this response: Our team has now reviewed your claim and can see that your flight *** was delayed by 2 hours 59 minutes.As your flight was delayed less than 3…
Hard Landing Caused cancellation
Just wondering if there is any chance on this one. Aer Lingus flight was cancelled to Belfast and we had to fly to Dublin next day. Claim denied This is because Flight EI 3659 on 22-DEC-2024 20:15 was cancelled as a result of BHD airport closed due to heavy landing. This was an extraordinary circumstance beyond the control…
Options when flights are rescheduled
I was recently made aware that the flights of a holiday I had booked for September 2025 had been changed, both significantly with one being an entirely different day. Both easyJet. When managing my booking online, I wasn’t aware that you couldn’t claim a refund for one flight and change the other, until I tried to change…
Air Cairo flight delayed over 3 hours MXP-CAI
Hi everyone. First time poster here. In October my partner and I flew to Milan with EZY. We left plenty of time for our next flight. Unfortunately this was hit with quite a big delay. I have written to Air Cairo regarding EU261/04 but they are not responding. My question is, even though we live in the UK (1 British, 1…
Belgian CAA says I'm entitled to €600 compensation, but how to enforce it.
I have received this email from the Belgian CAA: "Dear, We are coming back to you in relation to your complaint against China Eastern Airlines. In order to find an amicable settlement between you and the airline, we suggested that they pay you a monetary compensation of 600 EUR per passenger, as requested by Regulation…
Turkish Airlines Customer Services
We have been trying to claim compensation for missing a connecting flight in Istanbul airport with Turkish Airlines. Their customer services no longer has a numbered where you can speak to someone. They direct you to an online form where we gave all our details and evidence, but have not heard anything back from them . Not…
BA delayed flight of more than 3 hours.
Flying BA Manchester to Heathrow. Flight kept being put back, no explanation and the information desk at Manchester airport had none. Eventually boarded and arrived at Heathrow over 3 hours late. I submitted a claim with BA online giving all the details and they offered a 50 Euro voucher for my next flight with them (This…
Loss of enjoyment after airline delays
Flying from UK to Seychelles via Dubai our first flight was delayed so we missed our connection. The first 2 days of our 7 day holiday were washed out; the first day as a direct result of the delay (unavoidable) and the second due to being denied boarding to the - airline arranged - replacement flight (unbelievable). I…

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Flight delay compensation

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