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Flight delayed, compensation denied (shocker) but ...
Hi, I was due to fly from Arricife (ACE) to Cardiff (CWL). The plane was late to arrive at ACE from CWL (the inbound flight) due to the wind and arrived at 13:34 instead of around 10am. It had been redirected to Fuerteventura. At 15:59 I left ACE but due to crew hours were flown to Tenerife where I spent the night. The…
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Heathrow Fire Cancellations
Hi all, Am posting here as receiving conflicting advice from BA/travel insurer/media. My friend and I were due to leave Heathrow on Friday morning and obviously were just two of many thousands with their travel plans in tatters that day. As we’d travelled from the North West the previous afternoon we’d booked into a hotel…
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Landing in different London airport
If you are due to arrive to London Gatwick but instead was diverted to London Luton, does airline have any responsibility for getting you to Gatwick, or do the London airports count as the same destination?
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Last minute flight schedule change
I booked a flight from London to Athens on Wizz, leaving Gatwick 14.00. I live two hours away from the airport, north of London, but there were no good alternatives available from a nearer one (plus I have a direct train on Thameslink, at least in theory, but that's a different complaint) Only when I went to check in…
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Repeated Aer Lingus "we appreciate your patience" emails
I am eligible to claim the maximum compensation fo a delayed flight with Ar Lingus. The airline have sent a standard response with reference number, but have since continued to send "please be assured that our team are actively rviewing it and will be in touch with an update as soon as possible". Is it the norm to expect a…
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KQ Flight delay - no response
My parents flew direct from London - Nairobi, Kenya on Kenya Airways, and unfortunately the flight was 4 hours delayed. I already anticipate a debate on the compensation as below, but they put forward the compensation request, and the airline are simply ignoring them! No response in 5 months now. 1) The delay was…
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Flight Delay Compensation, Lufthansa Only
MSE Official Insert: This Luthansa discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Who to claim compensation and expenses from.
Hi Can anyone advise what the position is when the passenger information board at an airport is incorrect and because of this a flight is missed? Is the fault with the airline or airport? I wish to seek compensation and reclaim the additional expenses of booking an alternative flight. Thank you.
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BA Flight Cancellation- can I claim
On Tuesday 25th of March2025 I was due to depart from Milan Linate airport at 11:20. When the time came to board the flight was cancelled. At the time we were told it was a tech issue. We were bussed back to baggage claim to collect our bags. Then told to head to check in where we would be helped to rebook flights. We were…
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JAL and Finnair
I had flights booked via booking.com with Japan Airlines to Manchester via Helsinki flying with Finnair and codeshared with JAL. JAL have told me the Helsinki-Manchester flight has been cancelled. It seems it's because of industrial action by Finn pilots.But they haven't given me any options of getting home and their app…
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KLM and legal and financial matters related to claim
KLM cancelled our flight and rebooked us on a later flight. We arrived at our destination 12 hours late. KLM have stated we are entitled to compensation,
according to the EC Regulation 261/2004. But they have asked for a handwritten and signed letter of authority and the
letter should confirm that I have no objections to…
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Flight delayed luggage?
Appropriate to ask on here or another suitable area? Its about Ryan air closing my case and its not resolved?
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Abandoned by Ryan Air
We seem to have a situation not covered by the various sites we've been on. We were booked on a RyanAir flight back from Prague on 5th January to get into Stansted that morning. The flight was delayed, then cancelled and the replacement flight never flew and the NEXT flight was also cancelled and we finally flew back home…
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Aer Lingus flight delay compensation
I have already made a claim for a delayed flight. I would appreciate some help on reimbursement for third party travel/hotel disruption. I booked a flight to Chicago with an ongoing internal flight the next day. In between I had overnight accommodation booked. My flight to Chicago was delayed by 18 hours, I was…
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Ryan air cancelled flight e-mail
On Thursday night 14-11-24 Ryan air sent out an E-Mail informing passengers of flights being cancelled – which were sent out in error. Ryanair gave customers the option to refund the supposedly cancelled flight or change the departure and arrival airport for free. The error email read: “Your flight has been cancelled due…
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easyJet EZY2222 Sofia to Manchester 2/1/25
Ok so it was only 6 minutes over the threshold but wondered if others have any comments. 1. Easyjet app said delay was technical issues on previous flight. 2. Majority of flights at airports used by the plane were on time or within 30 minutes or so. 3. Pilot said delays were due to fog at Sofia yet again nearly every other…
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AESA JET 2 APPEAL FOR CANCELLED FLIGHT
Can anyone assist me please , I am trying to log an Alternative dispute Resolution with AESA , as advised by Jet2 after they rejected my claim for compensation for a cancelled flight Alicante to Newcastle 5.1.25. The AESA site isn't easy to understand or navigate. But I think I have understood you have to register for E…
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"Small Claims" /MCOL Which jurisdiction? England or NI?
Sorry, lots of questions. Thanks in advance for any answers. I am making claims against Aerlingus and Emerald Airlines under UK261/2004 law. Both have registered officies (UK Companies House) in Northern Ireland. I live in England. Do I use the English court system or the Northern Ireland court system? Can I make a claim…
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wizz air paid compensation to someone else's account and closed the case
Hi I'm deeply frustrated with wizz air and their lack of communication and refusal to look into this matter which is clearly their fault! So my flight was delayed and I completed the online compensation form and was approved to get £800 euros and so waited 10 days and didn't receive anything in my bank. I contacted them to…
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Business Flight Delay
Quick one (hopefully) - I was travelling for business and my flights booked and paid for by my companies travel service. One of my connecting flights was delayedby more than 4 hours (leaving an EU airport) and so resulted in my arrival at 3am instead of 1030pm. This meant I had just 3 hours sleep before having to leave for…
