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Compensation for delayed flights Discussion Area
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This discussion relate to the Flight Delay Compensation guide.
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Were delayed for exactly 3 hours out of NCL airport a few weeks ago...Easyjet offered vouchers without being asked.....GBP3.00 for each passenger !!!!! try to buy something to drink/eat for 3 quid at any aiprot in the UK......
We were delayed for 6 hours a few weeks ago and were given just one sandwich and a very small bottle of water. I think I'd rather have had the £3
I would welcome your thoughts on the following. I bought a ticket with an airline which involved a transfer in London (from a regional airport through to Europe) - the return plane was delay by just under two hours due to a breakdown. This would have been a minor inconvenience, but as a result of this delay I was not able to make the connection in London. The airline paid for transfer to the hotel and back by taxi, a nights accommodation in a hotel, dinner and breakfast and put me on a flight the following day. As a result I did not get back to my departure airport until over 12 hours after I should have, missing an evening with my family and some of work the following day. I faxed a letter of complaint to the airline using the details as indicated on their website but two weeks on I have heard nothing.
My question is, if the original delay (technical problem as the plane was broken) is under two hours then this appears to be outside the compensation limits, however, I was delayed by over 13 hours due to their technical fault. Do you know what rules apply in this scenario?
Although this is specific to me, it would be interesting to have clarification for others as well as I am sure that this will arise in the future and therefore may be worth a note in the article.
Many thanks
Anon
Also the fact that the airline put you up for the night, with food and arranged all your transfers is pretty good. Let's see the likes of Easyjet or Ryanair doing the same. Personally (and its just my own view) I really don't think you have any grounds to complain.
Second paragraph here gives a rough guide as to what most decent ailrines do.
You could look at the T&C of the airline you flew with (??) to check but I think you'll find they promise to deliver you to your destination, but not promise to get you there at a certain time.
You MAY have been able to negotiate being put onto another carrier to get to your destination that day or possibly get the train fare etc to get you home.
Personally I think Anon has grounds for complaint - well at least compensation.
Regardless of the fact Anon was treated well by the airline, he/she still arrived many hours late.
My son is in a similar dispute. He was booked on a domestic flight in the USA to New York to catch a flight to UK. The domestic flight was delayed 3 hours and he missed his flight to UK. Although put up in hotel etc he still arrived in UK a day late.
Personally i think thats a good thing. Airlines dont cancel or delay flights without a good reason, Do you think they want to pay out to all these passengers?? NOPE
I know i would rather get on a safe, late plane than a dangerous on time one.
Another question id like answered , Why dont we get compensation from the rail company's when the trains are late??? How can they let people randomly walk around or have no seat when the trains moving at such speed. You have to have a seatbelt in the car and on planes, why not on trains???
Anyway i digress!
Sorry ignore my last paragraph its totally off topic