Compensation for delayed flights Discussion Area

eskbanker

ronpickering said:
So I am now invite to give final passenger comments so any help/advice would be appreciated.

It looks to me that they have a fairly compelling case that extraordinary circumstances prevented the aircraft from flying from BER to MAN the night before, so that effectively moves the conversation on to whether they took all reasonable measures to mitigate that.

Their boilerplate 'intolerable sacrifice' response to that appears to be effectively saying 'we can't have standby aircraft and crews everywhere', which is a strawman - the question is whether it's reasonable to expect them to be able to rustle up a spare (crewed) plane to operate the BCN-MAN flight the next morning, so I'd ask them to demonstrate clearly why this wasn't practical, assuming they haven't already covered that elsewhere within their response, i.e. where were all their spares deployed that morning?

Have they reimbursed your expenses?