Flight Cancellation Claims - adverse weather easyjet

H_C

Hi,

I'm just looking for some clarification regarding what compensation I am able to claim for.
The flight was booked with EasyJet (from the UK to Madeira) and was cancelled due to weather as they were about to announce the Gate number. We were given the option of refunds or alternative flights, which we rearranged for the following day. They gave us a hotel for the night and a voucher for Breakfast OR Dinner to be used at the hotel.

The rearranged flight was then cancelled several hours earlier and again we opted for the hotel. We managed to get a flight the following day, that had a 5 hour layover and eventually made it to our destination.

For context, we also took out the full insurance with Airbnb. As far as I know, given that it was due to conditions beyond their control, we are unlikely to be able to claim for the flight. But is there any wiggle room with the flight being cancelled an hour before take off?

As for the duty of care, they provided the voucher only for ONE meal.
Therefore, are we able to claim all the food and drinks purchased throughout the day?
Where does the boundary start. Can we claim for the day we were meant to fly out up until we landed at our destination?

For example, if we were initially meant to fly out on Thursday, can we claim for purchases leading up to the flight? Can we also claim for purchases on the layover?

What evidence is required? Does it have to be paper receipts, or can electronic bank activity be used? Given that we didn't know it would cancel, we may not have paper receipts, and some stores did not provide us with any.

Hopefuly thats somewhat clear. Any help is appreciated and if you require further info let me know.

Aylesbury_Duck

I don't know about the specific terms of what's claimable, but I would have thought the principle would be that had everything gone to plan, you would have been purchasing meals and drinks. You didn't need any extra meals or drinks as a result of the delay, so I would imagine they won't fund them.

sheramber

https://forums.moneysavingexpert.com/discussion/6659497/flight-cancellation-claims-adverse-weather-easyjet

Why was the second flight cancelled?

Woodstok2000

You cant claim for purchases leading up to the original scheduled flight. However, From the point of the original flight time the airline must provide:

• A reasonable amount of food and drink (often provided in the form of vouchers)
• A means for you to communicate (often by refunding the cost of your calls)
• Accommodation, if you are re-routed the next day (usually in a nearby hotel)
• Transport to and from the accommodation (or your home, if you are able to return there)

The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it. ( During the Iceland volcano eruption I had 6 days of hotels and meals covered)

You will only be reimbursed for reasonable expenses, so no alcohol, no spa treatment st the hotel etc.

You will need receipts. You can try bank statements, but they are unlikely to accept that.

Woodstok2000

https://forums.moneysavingexpert.com/discussion/comment/81921640#Comment_81921640

That's not correct. The airline is responsible for providing food and accommodation, transport and limited phone calls from the point of delay until you arrive at your destination.

https://www.caa.co.uk/passengers-and-public/resolving-travel-problems/delays-and-cancellations/cancellations/

MyRealNameToo

You can only claim for things you had to insure reasonable additional spend on top of what you would have naturally spent had the flight gone ahead as planned.

You would need to have the receipts that show what were purchased, a bank statement only shows that something was purchased. £30 in a pub could be meals for 3 travellers and therefore potentially acceptable or a bottle of champagne which wouldnt be acceptable.

Depending on the reason for the second cancellation you may be be entitled to compensation on top of the expenses if it was something in their control. The day 1 cancellation wasnt given it was weather.

H_C

https://forums.moneysavingexpert.com/discussion/comment/81921663#Comment_81921663

Hi. Yes it was but in the early hours of the morning, not at the last minute.

H_C

https://forums.moneysavingexpert.com/discussion/comment/81921679#Comment_81921679

Thank you for clarifying things. What about the layover costs (food)? During the trip, I did briefly search this, and it mentioned reasonable expenses too. I presume 0-£30 per meal falls in that range.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81921681#Comment_81921681

My understanding is that the right to care provisions apply up to the point of departure, not arrival, despite the way the CAA have chosen to precis the regulations, although in OP's scenario of an unplanned layover en route it may be possible to justify a claim for expenses incurred during that.

H_C

https://forums.moneysavingexpert.com/discussion/comment/81921705#Comment_81921705

Your example makes sense. So, given our first flight didn't have a layover, then the costs of food up until the second flight to my destination would warrant some compensation? I would have to check for second cancellation, but I presumed it was for adverse weather too.

Woodstok2000

https://forums.moneysavingexpert.com/discussion/comment/81921809#Comment_81921809

Yes - layover costs are included. I think reasonable meal expenses would depend on where you are and what's available. I had this argument with BA (and won) where they refused to pay £40 expenses for a meal despite me demonstrating that was the price of the cheapest main course with a drink in the hotel they booked.