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BA cancelled flight refusing refund new flight
Flight cancelled 29 hours before due to fly back from Faro to Gatwick. Flight NOT cancelled due to weather or air traffic control. Spoke to BA on webchat offered seats on an alternative flight coming back on the same day which I accepted. Then came back saying seats had been taken then cut off. Contacted by phone said no…
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Nightmare flight with American Airlines
Context: A family of 5, 2 adults, 3 kids, 15, 8 and 7, flying from Heathrow to Lima, Peru via Miami on 20th December. Booked as one ticket with British Airways, but the second leg was a code share with American Airlines. The initial BA flight from Heathrow to Miami was delayed by an hour. This made it touch and go whether…
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Does weather trump everything else?
Our flight to Limoges was diverted to Toulouse as a result of ice on the runway. It was initially announced onboard as if we would then return to Limoges once the runway was clear. However on landing we were asked to disembark and told coaches would be arranged back to Limoges. No vouchers provided at an point, and…
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Brussels flight delay 08/24
Hi, We had a flight end of August 2024 with Lufthansa from LHR to Munich with 1 stop in Brussels. The first flight was Brussels Airline. There was a 3 hour delay between taking off and landing in Brussels with no compensation given (just told to 'keep receipts') Contacted Lufthansa and after 4 months was told 'we've…
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Delayed by over 11 hours on NYE... :'(
OK so, first things first, via expedia, I bought a return flight from Emriates (yes, all on one ticket/booking), FROM Da Nang, Vietnam > KUL > DXB > to LGW, which departed on 9th December 2024. This part of the journey was absolutely fine. I spent 3 weeks in the UK visiting family. My return flight, 30th Dec from LGW > DXB…
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KLM journey from hell.
We have just arrived in Bangkok after the journey from hell. The flights were booked directly with KLM. Newcastle to Amsterdam, then Amsterdan to Bangkok. Leaving Newcastle at 13.40 Tuesday to arrive in Bangkok 9.30 Wednesday. The Newcastle to Amsterdam flight was deayed so the Amsterdam to Bangkok flight was missed. KLM…
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Money Moral Dilemma: Should we give my in-laws the flight cancellation compensation we claimed?
This week's MoneySaver who wants advice asks... My in-laws took us and our kids to Greece for a lovely family holiday, which they paid for. Our flight out was cancelled due to a technical issue, and we didn't fly until the following day, after much stress rebooking our flights. The in-laws weren't bothered about claiming…
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OPODO problems
HiNot done anything like this before although followed Martin since he started.Not sure if I can contact MSE direct, if I can, any advise appreciated.I had a flight which was booked through OPODO flying with Loganair via BA.The return flight was cancelled and resheduled a day later which I took.An event which I had paid…
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CANCELLED AER LINGUS FLIGHT JFK - MANCHESTER
My sons just arrived at JFK airport with his wife and 3 young children for a Aer Lingus flight back to Manchester. (Booked through British Airways ). They have been told its been cancelled and the next flights is at 7.05pm on Christmas Eve. (its now 10.20pm Sunday 22/12/24.) We don't know yet why the flights been…
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Swiss.com didn’t issue ticket despite confirmed booking
I am completely astounded by the poor customer service at swiss.com.I bought a ticket BHX-DEL via Fra, going in Lufthansa and returning in Swiss via Zurich directly from Swiss.com. The original purchase was in November 2023 for travel in June 2024.Then they had a change in schedule and I was given option to refund or…
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Cancellation with Iberia and problems with EC statutory compensation
We recently returned from Quito to London via Madrid. About 4 hours before we were due to fly Iberia notified our flight to Madrid cancelled. They booked us on the 14.30 flight following day and put us in a hotel. We applied for our EU statutory compensation; first me and 3 days later my husband. My application was…
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Ryanair flight expenses - Vat registered receipts?
We successfully claimed for compensation for a 15 hour delay and then eventual cancellation for a flight in September. We have been trying since then to claim for the expenses part of that trip as we took a taxi back home (10 mins away from airport) and back again rather than sleep on the airport floor and one meal at the…
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Ryanair - ADR Determination - Ryanair not paid in all money
We have been battling with Ryanair since Aug '23 after our flights were cancelled due to the floods in Majorca. To sum up a very very long and stressful story, the determination has ruled that we should be paid say £2,000, they money has finally been paid in but only £1500, so £500 less. We have gone through the…
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Delayed flight compensation
I am having problem with the compensation from Air India for delayed flight in August 2024. They have agreed to pay but twice i have sent the exact bank details all int Iban codes and all. First time they said my bank rejected the payment. Second time still the comp payment outstanding ,say they are looking into it . Had…
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Flight delay and cancellation compensation, Ryanair ONLY
MoneySavingExpert Insert October 2017: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help. You might also like to read our Ryanair wrongly denies passenger compensation for cancelled flight news story Other related MSE Guides: 20 Ryanair Tricks
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BA flight delayed - claim for reimbursement of accommodation on arrival
I flew from Heathrow to Frankfurt on 26th of June. It was supposed to be pretty uneventful, but thunderstorms caused complete chaos in Frankfurt that evening. Many flights were re-routed, some landed. We eventually managed to land 3.5 hours late after taking off from Heathrow on time, having spent several hours in the…
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American Airlines - Resolver
This discussion was created from comments split from: Flight delay compensation successes.
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WestJet Refund - Covid
Not a flight delay compensation question really, but this seems the closest match and will hopeful put this with the flight experts...... Kind of long story so I'll bullet point the background: - Flights were booked with WestJet in Dec 2019 for London to Toronto in June 2020 for 2 - Due to COVID the flight was cancelled -…
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Emirates flight cancelled on Manchester airport Runway- HELP to how to take this forward
hi everyone, first time posting so hope this is clear as a issue. me and my family (wife and baby daughter) were due to fly to Dubai from Manchester airport 2 weeks ago on flight EK22. On attempted takeoff something went wrong with on the engines causing takeoff to not be able to be initiated (thank god this was a ground…
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Airline Advice
Hi, I am looking for a bit of help and advice on a travel
issue. I booked business class flights (having saved and as a wee treat) from Dublin
to Dallas through Booking.com (Airline on booking was Aer Lingus, but flight
was actually going to be operated by American Airlines). Seats were picked and
confirmed well in advance…
