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Delay & Cancellation
Hello all. Struggling to find a concise answer to this so thought I would ask. Scenario: UK to EU Flight. Sat on tarmac for 5 hours in total before flight was eventually cancelled. I claimed with airline believing that I was due EUR600 in compensation for delay. They are saying that I get only EUR400 because the flight was…
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latam delayed flight over 3 hours - getting nowhere
hi, i have been going back and forth opening a claim with Latam for a 3 hour + delayed flight from madrid spain to lima peru. just before the 2-month mark, i received a response saying my flight was not delayed which is a blatant lie. i presented the official flight log and photos of the arrival screen at the airport…
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Flight delay compensation, all other non-EU airlines
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Second leg of long haul cancelled and rebooked by airline, 5 hour delay, can we get compensation
We flew from London Heathrow to Bangkok July 2024. Air traffic control issues meant flight took off 2 hours late, but we only landed in Hong Kong 45 minutes late. Our airline (Cathay Pacific) cancelled our second leg flight (due to take off 50 minutes after we landed with delay) 6 hours before we even arrived in Hong Kong…
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Qatar Airways Flight Delay Claim
Hi, Was looking for some advice. I was hoping for the max £520 compensation but have been offered only £156 by Qatar Airways despite arriving at my final destination over 5 hours than I should have. I’ve provided my scenario and also Qatar’s reply below. Is this right? My scenario: I was booked on a flight from Saudi to…
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Air India flight nightmare compensation query
Hi my father booked a flight via the online Travel agent Flightcatchers from London Heathrow to Amritsar India with Air India which had a 1hour 15 mins stop over in Mumbai. He flew yesterday and the Heathrow to Mumbai flight went fine and landed in Mumbai on time at 4.15am local time. The problem however was that Air India…
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Ryanair Flight Re-routing - Additional Costs Claim
I was in Tenerife in January and our flights back to Edinburgh airport with Ryanair were cancelled due to the bad weather at home. I understand we won’t receive compensation as it was outside their control, but I put in a claim for reasonable expenses as we had to stay for an extra day and a half so incurred additional…
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Flight dispute
Hello, Just after some advice please? We were about to board our flight (on the bus) and a cabin crew member came on and told us unfortunately there was a technical issue and the plane’s slide had been deployed. As a result we were sent back to the boarding gate to await further instructions. We were then told our flight…
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Flight delay due to untrained pilot
I had booked holiday for my family (7 in all) flying from East Midlands Airport to Chambery. After a long delay TUI postponed the flight until the following day. They put us up in a hotel, which all went well and the flight the following day was fine. Following further communication with them when I returned, they said…
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easyjet claim form for diverted flight
I was one of the passengers affected by easyjet being unable to land at Gatwick overnight Sunday/Monday 21/22nd jan and had to make my own way home from Birmingham. The pilot announced before he finally let us off the plane that we would probably have to make our own way home as there were no ground staff to assist us. I…
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Compensation paid via AviationADR but for the wrong amount
Hi all, I've successfully managed to get compensation for a WizzAir flight via AviationADR, but the amount they've paid into my bank account is incorrect. It looks like they basically converted the GBP amount (£350) into EUR, which then resulted in my getting £280. I've tried messaging WizzAir via AviationADR and also…
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Almost a success!
Good morning everyone. My flight was delayed by more than 3 hours last weekend. I filled in the excellent claim provided by this form and sent it off to Wizz air on Sunday. Today (2 days later) they replied offering me €400…. Happy days! But here’s the thing, they are asking for “Written” confirmation that I accept their…
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Storm Eowyn
I was meant to travel from Glasgow to Alicante on Friday but we were in a red alert area. Buses and trains off and trees fell blocking roads. Ryanair did not cancel my flight and took off 4hrs 52 mins late. I followed the advice not to travel unless necessary. Where do I stand?
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Refund for not travelling - Based on 5 hour departure or arrival delay?
Last summer I was booked to travel from Ireland to the UK with Ryanair. The flight's departure was delayed by over 5 hours and I chose not to travel on it, and exercise my right to a refund instead. I completed Ryanair's "Flight delayed > 5 hours & will not travel" form, but they responded that "the refund request was…
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Advice please
Hi Folks, I wonder if anyone could help with this question. Our flight was cancelled due to a sand storm preventing the aircraft from landing. This was on a Friday and we were told the rearranged flight would be on the Sunday 2 days later. So the new flight on Sunday was due to take off at 14.40 but didn’t take off until…
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BA refusing compensation for flight delayed 12 hours
Hi, booked through British Airways, Business Class tickets to fly Christchurch to Sydney. The flight was operated by Qantas. Husband and I were due to fly Christchurch to Sydney 17th November 2024 at 6.00am. We arrived at the airport at 3.30am to discover our flight was delayed until 18.00 that day (12 Hours). As we did…
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Discover airlines (Lufthansa group) refused compensation - what now?
Hello. I logged a compensation claim via Lufthansa for a flight operated by Discover airlines. My first flight was late departing meaning I missed a connection, was rebooked and got home over 10 hours later than scheduled. Journey was over 3500km. Discover has replied to say that I am not eligible for compensation: After…
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Flight Cancelled (storm) and non refundable accommodation
I was due to fly out of Edinburgh to Basel on Friday and back Monday on Easy Jet. Outbound flight was delayed then cancelled due to storm Eowyn. EJ have already refunded the cost of both flights. However LV travel insurance won't pay my non refundable parking and accommodation costs because the reason for me not going was…
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Flight cancelled with BA but trying to claim back expenses but totally ignored
In October we travelled with BA Newcastle to Heathrow then Heathrow to Austin US return myself and my wife. We arrived back to Heathrow on 18 th Oct 2024 but after being there from about 9am received a text on my phone around 10.30 to say our flight onwards to Newcastle had been cancelled from 16.10 that day until 22.00…
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Worth an appeal?
We were delayed by 5.5 hours on a flight from Manchester to La romana on 7th January. Tui have turned down the claim due to the weather, but all the other flights were landing and taking off, most with only minor delays. . Our flight was delayed before it got anywhere near landing at Manchester, it then ended up in the…
