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Discover airlines (Lufthansa group) refused compensation - what now?
Hello. I logged a compensation claim via Lufthansa for a flight operated by Discover airlines. My first flight was late departing meaning I missed a connection, was rebooked and got home over 10 hours later than scheduled. Journey was over 3500km. Discover has replied to say that I am not eligible for compensation: After…
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Flight Cancelled (storm) and non refundable accommodation
I was due to fly out of Edinburgh to Basel on Friday and back Monday on Easy Jet. Outbound flight was delayed then cancelled due to storm Eowyn. EJ have already refunded the cost of both flights. However LV travel insurance won't pay my non refundable parking and accommodation costs because the reason for me not going was…
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Flight cancelled with BA but trying to claim back expenses but totally ignored
In October we travelled with BA Newcastle to Heathrow then Heathrow to Austin US return myself and my wife. We arrived back to Heathrow on 18 th Oct 2024 but after being there from about 9am received a text on my phone around 10.30 to say our flight onwards to Newcastle had been cancelled from 16.10 that day until 22.00…
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Worth an appeal?
We were delayed by 5.5 hours on a flight from Manchester to La romana on 7th January. Tui have turned down the claim due to the weather, but all the other flights were landing and taking off, most with only minor delays. . Our flight was delayed before it got anywhere near landing at Manchester, it then ended up in the…
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Help claiming compo from Emirates on missed connection from Dubai to Glasgow
Hi there, can anyone offer advice as to what to include on my claim via email to Emirates. In a nutshell we flew Bangkok to Dubai which was delayed on the runway for 90mins, due to a 'door' issue. On checking in at Bangkok we were offered to spend another night in Bangkok as the plane was overbooked. However we declined as…
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Flight Cancelled with Virgin. Claim question?...
If anyone has experience of this I would be grateful for the responses. Virgin cancelled my flight from from Orlando to Manchester. I heard it was technical issues, (but no reasons in writing.) I claimed to Virgin and they responded with the offer of £520 which is the Regulation 261/2004 compensation they are obliged to…
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Airline says delay was 2 hours 59 mins so no compensation!
Hi all, I would like your advice on this, and I'm not sure where to turn for help. I had a flight delay flying from NI to England and when I claimed under EC261 I got this response: Our team has now reviewed your claim and can see that your flight *** was delayed by 2 hours 59 minutes.As your flight was delayed less than 3…
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Hard Landing Caused cancellation
Just wondering if there is any chance on this one. Aer Lingus flight was cancelled to Belfast and we had to fly to Dublin next day. Claim denied This is because Flight EI 3659 on 22-DEC-2024 20:15 was cancelled as a result of BHD airport closed due to heavy landing. This was an extraordinary circumstance beyond the control…
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Options when flights are rescheduled
I was recently made aware that the flights of a holiday I had booked for September 2025 had been changed, both significantly with one being an entirely different day. Both easyJet. When managing my booking online, I wasn’t aware that you couldn’t claim a refund for one flight and change the other, until I tried to change…
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Air Cairo flight delayed over 3 hours MXP-CAI
Hi everyone. First time poster here. In October my partner and I flew to Milan with EZY. We left plenty of time for our next flight. Unfortunately this was hit with quite a big delay. I have written to Air Cairo regarding EU261/04 but they are not responding. My question is, even though we live in the UK (1 British, 1…
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Belgian CAA says I'm entitled to €600 compensation, but how to enforce it.
I have received this email from the Belgian CAA: "Dear, We are coming back to you in relation to your complaint against
China Eastern Airlines. In order to find an amicable settlement between you and the airline, we suggested that they pay you a
monetary compensation of 600
EUR per passenger, as requested by Regulation…
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Turkish Airlines Customer Services
We have been trying to claim compensation for missing a connecting flight in Istanbul airport with Turkish Airlines. Their customer services no longer has a numbered where you can speak to someone. They direct you to an online form where we gave all our details and evidence, but have not heard anything back from them . Not…
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BA delayed flight of more than 3 hours.
Flying BA Manchester to Heathrow. Flight kept being put back, no explanation and the information desk at Manchester airport had none. Eventually boarded and arrived at Heathrow over 3 hours late. I submitted a claim with BA online giving all the details and they offered a 50 Euro voucher for my next flight with them (This…
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Loss of enjoyment after airline delays
Flying from UK to Seychelles via Dubai our first flight was delayed so we missed our connection. The first 2 days of our 7 day holiday were washed out; the first day as a direct result of the delay (unavoidable) and the second due to being denied boarding to the - airline arranged - replacement flight (unbelievable). I…
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Denied compensation by KLM - help
This discussion was created from comments split from: Eligibilty to Claim Compensation.
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Eligibilty to Claim Compensation
Hi there Struggling a bit with the rules Flew London to Kathmandu via Delhi on a single ticket with Air India I missed my connection in Delhi and was ultimately some 18 hrs delayed arriving in Kathmandu (Flight from London to Delhi was running late …. I was transferred to a later Delhi Kathmandu flight while we were in the…
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Compensation paid to wrong bank account by Lufthansa
Hi, Dept Jan 16th 2024 Booked Lufthansa Heathrow - Munich - Economy leaving 20.30 approx from Heathrow Munich - Singapore - Premium Economy 10.30 am 16th Jan 2024 - text from Lufthansa to say Munich - Singapore flight cancelled use Chatbot to rebook.. Chatbot not working, nom phone number so no other way to sort it out…
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Are these deadlines/statutes correct?
Lost bag claim UK to Spain, as per Montreal convention, 2 years Claim for accommodation and food and alternative flights because of abandonment during last years air traffic control mess (Switzerland to UK, had to fly via Spain instead, 3 nights hotel, etc) - ??? how long? And is it UK261 or some other law?
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Flight cancelled- arrived 9 hours early
Hi all, BA cancelled 6am flight whilst I was mid air on evening connection flight to Heathrow. (9 hours notice). BA wanted to rebook for 20.00 (14 hours later than scheduled flight) but this would have resulted in me missing my cruise sailing. I was eventually put on a night flight the same evening and arrived at…
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Cancelled Flight 2022
Hello. I am trying to seek compensation for a cancelled flight with British Airways back in 2022. British Airways took all my information including bank details and have closed the case. Does anyone have any idea to claim what is a legal entitlement by Scottish Law? Thanking you
