Bit of advice with when to claim
My daughter had a flight with Aer Lingus yesterday Manchester to JFK with a connecting flight in Dublin. Her Manchester flight was supposed to leave at 8.10am then her connecting flight was to leave Dublin at 11.05am. What actually happened was her Manchester flight left late at 10.16am and arrived in Dublin at 11.07am and…
KLM moved me onto a much earlier flight - what are my rights?
Hi all, I was meant to fly with KLM from Bristol to Bordeaux this Thursday evening. The connection at Amsterdam was tight (less than an hour), but they added a green little tick saying the flights were confirmed months ago and I was willing to risk it. (Worst case they'd have to put me up at Schiphol, and I'd forgo my Ibis…
Flight delay compensation, all other non-EU airlines
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
Holiday cancelled at Boarding gate
We were due to go to Bodrum from Edinburgh for 11 nights with easyJet holidays the whole plane was at boarding gate waiting to board then we were told it was delayed for 45 min then nearly 3 hours after 1 hour or so the flight was cancelled due to staffing issues then 9 minutes later our whole holiday was cancelled they…
Package Holiday - Are we due cancelled flight compensation?
just returned from a 7 night TUI river cruise in Germany which was a package holiday with flights
thru Lufthansa. However on arrival at Birmingham airport we found that our flight to
Munich had been cancelled. After an 8hr
wait in the check-in hall we were eventually told by TUI that we would be put up overnight
Power of attorney - Template
Sorry to start a new thread Tried submitting our claim last night. After 3 hrs scanning all the receipts , and the website site keep timing out we finally got to the end as we thought. Wizz air need a Power of Attorney form for each passenger Does anyone have or know of a template we can use thanks
Flight Delay on an AA flight into EU purchased via Iberia
Hello MSE, Recently, I had a flight on AA from Madrid to Miami return, purchased through Iberia. The AA flight after 1.5 hrs into the flight had to turn back to Miami due to high decibel sounds in the Premium/Business area that could not be identified by the crew. After arriving in Miami, we were put on another aircraft…
Flight delay compensation - a confusing one!
Hi all, I’d love some advice with this please as the travel agents are telling me very different to what I’m reading online. I booked a flight via Crystal travel (travel agents) from London Heathrow to Johannesburg on Ethiopian airlines scheduled for 10:20am departure on 1/4/23. 2 days before the flight I logged on and it…
We booked a few days away at Euro Disney for 5 adults and 3 children for August through lastminute.com using Air France. We hadn’t been notified by anyone, but luckily checked tonight. Found out the 6.15am flight we were booked onto has been cancelled and we’re now on a flight at 10.30am. The returning flight has also been…
What if the 'exceptional circumstances' are caused by the airline?
We were due to leave Chania, Crete at 23.20 and by 9pm it was already showing 'delayed'. To cut a long story short we were told after midnight that the flight was delayed due to air traffic control issues until 5pm the next day. At nearly 2am we were told Easy Jet could not find us accommodation and we should find our own.…
Flight Tom 057 Punta Cana to London Gatwick 8/7/23
This flight was canceled after everyone had checked in due to problems with the hydraulics. We were sent back to all-inclusive hotels for the duration. The total delay time was 54hrs and 59 minutes. I know we are entitled to the EU 261 compensation. But how do I claim for the loss of earnings? I have had to take 2 days off…
Delay with a slight twist.
I searched the forum for something similar but can't find a similar case to mine. We had a flight cancelled by Easyjet and was put on the flight for the next day. Flight was cancelled due to staff going over their allocated hours. We booked another flight that was leaving in 4 hours later with Pegasus. We came back home on…
Aviation ADR ruled in my favour but KLm would not pay up
Hi I would be grateful for any advice on the next steps I can take
in my long-term tussle with KLM over the payment of compensation ordered by the
Aviation ADR determination. I made a claim to the Aviation ADR on behalf of my father,
who was held up for 15 hours in the airport by KLM. ADR ordered KLM to pay
Can I apply for compensation, refund of flight price AND expenses incurred trying to get to destination. Eastern Airways flight from LGW to NQY on Friday was delayed for 2.5hrs. Then after that time we were called to a gate to be told the flight was cancelled. Originally we were advised it was staff sickness that delayed…
Delay because Returned to a Different Airport
We arranged a trip to Oman on BA/Qatar. For the return leg we booked a flight arriving LGatwick at 13.15 from Qatar. Just before we flew Qatar resheduled the flight so that it returned at the same time to Heathrow. We are a 3 hour car journey from London so drove to Gatwick and parked the car there.We then returned to…
Package holiday question
I'm not very experienced in travelling have not been aboard for over 20 years but we are due to go away in a few weeks to Spain from the UK. I read today about the threat of strike to air traffic controllers in Europe. Would our tour operator (Jet2) have advanced info on this and inform us if they think our flight would be…
'Knock on effect' caselaw
Our flight was delayed for 24 hours because of severe weather at the airport that the flight was coming in from. The airline are refusing compensation but I understand that the extraordinary circumstances need to apply to the actual flight that was delayed, and there was no severe weather at the airport we were departing…
We were booked with Easyjet from Glasgow-Belfast. The airport screens showed the flight was delayed by 1hr and still didn’t show the gate so we waited in the departures area. After approx 20mins the screens updated with gate 10 and at the same time an announcement was made for final call, this was the first and only…
Turkish Airlines claim?
Delayed flight from Tbilisi meant I missed connecting flight to Heathrow at Istanbul. I was offered flight following morning to Heathrow but as it was more convenient for me to fly to Manchester they agreed to out me on a Manchester flight the following morning. I was put up in hotel but it was too late for food by the…
Flight delay, missed connection, 18 hour delay
I'm a little confused as to where my partner stands on this one, hope someone knowledgeable can help. She booked a flight from UK to Canada through a travel agent months ago. Her original itinerary had a 2 hour lay-over in Washington before the connecting flight. She arrived at the airport today and was told there was a…