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Flight delay and cancellation compensation, BA ONLY
Centipede100
Forumite 107 Posts
MSE Official Insert:
This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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http://www.flyertalk.com/forum/british-airways-executive-club/1423973-ba-compensation-thread-beta-your-guide-regulation-261-2004-a.html
I submitted my initial claim to BA on 1st November (2 seperate claims for 2 seperate flights).
So far (11/01/2013) no reply or acknowledgement received.
They were chased up on the 26th November (after the intial 14 day time to settle).
Knowing they were backed up I held off doing anything during December.
I have issued an LBA inviting them to settle within 28 days and this was signed-for on Monday. I also e-mailed them with the chase-up.
I did want to hold off filing my LBA but felt after over 9 weeks of waiting with not even an acknowledgement I needed to show that I still exist and am still claiming the compensation due to me.
Obviously I would rather hold off going to court (living in Scotland, the small claims procedure is a bit more complicated than England's MCOL..it's also quite expensive due to the level of compensation owed). I believe BA will do the right thing in the end (hopefully they will as I'm looking to book flights in August with them and could do with the money...) and so I'm now happy to wait out my 28 days (even extend to 28 working days) for a response from them before heading down to my local court house.
IMO this is wise, there's more than a dozen success stories of BA starting to pay up on the main thread.
Patience is indeed a virtue
Nov 6th - 5 hour delay out of LHR to Cyprus
Nov 12th - Letter sent to BA based on standard template
No reply after 14 days so sent an email from their online 'contact us' page
Still to reply or acknowledgement so resent an online message during the Christmas break stating this was the final opportunity to respond before I begin court action.
Still no response from BA.
Tuesday 8th Jan I receive an email from BA rom one of their euro claims people stating our claim for compensation has been accepted and to send our bank details and they'll pay €800 (£641.60) into it.
Checked my bank today and the money went in yesterday.
I really do wonder where my letters and emails have ended up.
I've sent everything into them and nothing!
My online forms or letters just seem to have been ignored whilst other people who sent claims in AFTER me have been investigated, accepted and paid out...yet BA state clearly emails are replied to in order they are received!
It's quite annoying actually!
As I mentioned, I had absolutely no response from them until matey popped up this week saying they'll pay up.
First letter posted either 1st or 2nd November
Second letter (and first email/contact form) sent just over 14 working days later.
Follow up letter (LBA) sent recorded delivery and signed for on the 7th January.
Still heard nothing.
I wouldn't mind waiting if they had read my email or letter and asked for additional time to investigate, etc. it's the fact I've had nothing when people who flew AFTER my letter was sent have already been settled!
Patience is a virtue but I think this is testing me a bit!