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Flight delay and cancellation compensation, BA ONLY

edited 30 June 2014 at 9:03AM in Flight Delay Compensation
2.6K replies 403.4K views
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Replies

  • topyamtopyam Forumite
    190 posts
    Xmas Saver!
    topyam wrote: »
    Hot a reply re a delay to my BMI flight - citing 'adverse weather conditions' - some other flights were cancelled that day, others just delays by an hour or so - was this 'extraordinary' then when other flights could take off and arrive??

    Anyone any idea??
  • edited 12 February 2013 at 10:46AM
    Ich_2Ich_2 Forumite
    1.1K posts
    edited 12 February 2013 at 10:46AM
    Was it weather at the departure airport or the weather forcasts at the en-route diversion airports, the destination airport or the alternative destination airports in case the orginal one gets closed?
    Any one of these can cause a flight to be cancelled on safety grounds

    Had the airport/air traffic control enforced a reduction in flights and yours was one of those affected?

    There are so many variables to an uniformative statement like that
  • Would just like to thank everyone on here for all the great advice :T :Tput my claim in for a delay of 4 hours 20 in November by letter, followed up by 3 emails ( no response) contacted caa last monday and email came through from ba on thurs saying claim was successful for 600 euros per person and cheque has arrived this morning :j
  • Hi folks looking for some advice,

    Flew BA from Tampa to London Gatwick 18th march 2012, connecting BA flight to Glasgow 19th march was at first delayed then cancelled due to a technical fault.

    Ended up about a ten hours delay in total would like to know if worth pursuing and if so is it classed as under 1500km as it was a connecting flight or over 3500km as starting point was Tampa.

    Any advice would be much appreciated.
  • Following a delay to a flight from Edinburgh to London BA have rejected my claim on the grounds of a security incident.

    The 'incident' was the pilot throwing an 'unaccounted for' mobile phone from the cockpit window onto the tarmac below as we were waiting to join the runway for take off. The Police took the pilot of the flight to interview him and the co pilot whilst the passengers were left on board the aircraft, in another part of the airport, although it would have been easy enough for us to return to the terminal and be allowed to disembark for the four hours we were delayed.

    I believe this is the airline's responsibility in the same way a technical problem is not a reason to deny compensation. In this case it was the conduct of their employee and nothing to do with passengers or other external factors. But would be interested in your opinion please.
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • Following a delay to a flight from Edinburgh to London BA have rejected my claim on the grounds of a security incident.

    The 'incident' was the pilot throwing an 'unaccounted for' mobile phone from the cockpit window onto the tarmac below as we were waiting to join the runway for take off. The Police took the pilot of the flight to interview him and the co pilot whilst the passengers were left on board the aircraft, in another part of the airport, although it would have been easy enough for us to return to the terminal and be allowed to disembark for the four hours we were delayed.

    I believe this is the airline's responsibility in the same way a technical problem is not a reason to deny compensation. In this case it was the conduct of their employee and nothing to do with passengers or other external factors. But would be interested in your opinion please.

    On the facts, BA would appear to be liable for the delay. Its employee was doing what he was authorised to do in an unauthorised way, i.e. he engaged in a criminal act of causing criminal damage to a mobile phone without lawful justification. On this analysis, a delay which is self-inflicted comes nowhere near the definition of 'extraordinary circumstances', leaving the airline liable for the delay it caused by its misguided action.
  • Back in September 2010 we had a business class flight from Gatwick to Genoa. After checking in and on arrival at the BA lounge we were told the flight had been cancelled due to technical reasons. We were persuaded to take an alternative flight via Turin and coach to Genoa. We arrived at around 8pm in the evening instead of just before lunch. I have no proof that we were ever booked on the outward leg of the flight as our BA club statement shows the flight to Turin. Never thought to ask for compensation for meals as we had use of the BA lounge. As we accepted the change of routing would we be entitled to compensation?
  • You would indeed

    Thank you, we'll give it a go then. Just hope they accept that I don't have the original flight number and time!
  • missy.p_3missy.p_3 Forumite
    12 posts
    Seventh Anniversary 10 Posts Combo Breaker
    MoneySaving Newbie
    I sent my claim to BA on 27th November 12 about a flight in Oct 07 from Kenya to Heathrow, which was delayed, resulting in me missing my connection flight to Newcastle & subsequent late arrival in Newcastle of over 4 hours.
    I finally received a reply today refusing my claim for compensation

    "because flight BA64 was cancelled due to a combination of airfield restrictions and a lack of ground handling resources outside of BAs control which prevented the aircraft operating as scheduled. Under EU legislation, BA is not liable for a compensation payment in this situation.
    Unfortunatly airline operations are subject to circumstances outside the airlines control. BA takes all reasonable measures to avoid cancelling a flight in such circumstances. Consideration is given to whether there are any operational options available before a decision to cancel is made. We are sorry that cancellation was necessary in this case"

    This reply is confusing to say the least as the flight was delayed & not cancelled:shocked: ? I suspect someone has clicked the wrong infill on their reply letter template, but any suggestions what I should / could do next?!
    thanks
  • Looking forward to reporting on a successful compensation claim following a five hour departure from Gatwick to St Lucia on BA two weeks ago. Thanks for all the invaluable advice. Strangely none of the passengers were informed of the right to claim any compensation or issued with claim forms. One couple we spoke to had no idea we might get anything for a delay due to a technical problem at all.
    I have sent the claim letter by signed for post and I guess the next step will be follow ups after two weeks. Is I best to do this by email or snail mail?
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