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Turkish Airlines Customer Services
We have been trying to claim compensation for missing a connecting flight in Istanbul airport with Turkish Airlines. Their customer services no longer has a numbered where you can speak to someone. They direct you to an online form where we gave all our details and evidence, but have not heard anything back from them . Not…
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BA delayed flight of more than 3 hours.
Flying BA Manchester to Heathrow. Flight kept being put back, no explanation and the information desk at Manchester airport had none. Eventually boarded and arrived at Heathrow over 3 hours late. I submitted a claim with BA online giving all the details and they offered a 50 Euro voucher for my next flight with them (This…
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Loss of enjoyment after airline delays
Flying from UK to Seychelles via Dubai our first flight was delayed so we missed our connection. The first 2 days of our 7 day holiday were washed out; the first day as a direct result of the delay (unavoidable) and the second due to being denied boarding to the - airline arranged - replacement flight (unbelievable). I…
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Denied compensation by KLM - help
This discussion was created from comments split from: Eligibilty to Claim Compensation.
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Eligibilty to Claim Compensation
Hi there Struggling a bit with the rules Flew London to Kathmandu via Delhi on a single ticket with Air India I missed my connection in Delhi and was ultimately some 18 hrs delayed arriving in Kathmandu (Flight from London to Delhi was running late …. I was transferred to a later Delhi Kathmandu flight while we were in the…
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Compensation paid to wrong bank account by Lufthansa
Hi, Dept Jan 16th 2024 Booked Lufthansa Heathrow - Munich - Economy leaving 20.30 approx from Heathrow Munich - Singapore - Premium Economy 10.30 am 16th Jan 2024 - text from Lufthansa to say Munich - Singapore flight cancelled use Chatbot to rebook.. Chatbot not working, nom phone number so no other way to sort it out…
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Are these deadlines/statutes correct?
Lost bag claim UK to Spain, as per Montreal convention, 2 years Claim for accommodation and food and alternative flights because of abandonment during last years air traffic control mess (Switzerland to UK, had to fly via Spain instead, 3 nights hotel, etc) - ??? how long? And is it UK261 or some other law?
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Flight cancelled- arrived 9 hours early
Hi all, BA cancelled 6am flight whilst I was mid air on evening connection flight to Heathrow. (9 hours notice). BA wanted to rebook for 20.00 (14 hours later than scheduled flight) but this would have resulted in me missing my cruise sailing. I was eventually put on a night flight the same evening and arrived at…
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Cancelled Flight 2022
Hello. I am trying to seek compensation for a cancelled flight with British Airways back in 2022. British Airways took all my information including bank details and have closed the case. Does anyone have any idea to claim what is a legal entitlement by Scottish Law? Thanking you
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How to claim flight cancel compensation?
Hello all, We had a flight from Frankfurt to Scotland canceled while sitting on the bus to take us from the check in to the actual plane. The flight was already delayed by an hour at that point. We then had to stay over night in Germany and Lufthansa paid for a hotel and taxis that night and new flights the next day. I've…
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Flight Delay Compensation
Myself and my family travelled to Crete from London Gatwick in July 2024 with easy Jet. During out outbound flight, we were notified that there was a fault with the plane and we had to divert to Athens. After several hours, they advised that the plane could not be fixed and we were told to disembark the plane and collect…
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Witness signature on flight delay compensation form
Hello allI've got a hopefully successful case with Singapore airlines for flight compensation (via Resolver). The airlline has sent a form that asks for a witness signature. Does anyone know what this refers to - someone who witnessed the delay? The only people we spoke to at the airport were the airline staff, so there…
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Airline duty of care
Currently stuck at Mcr Airport after last nights flight was delayed and delayed until finally cancelled at 1am this morning. Ryanair rebooked everyone and promised hotel accommodation but that never materialised. Was rebooked on 8.50am flight but now not dut to leave until 13.20 and wouldn't be surprised if further…
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BA cancelled flight refusing refund new flight
Flight cancelled 29 hours before due to fly back from Faro to Gatwick. Flight NOT cancelled due to weather or air traffic control. Spoke to BA on webchat offered seats on an alternative flight coming back on the same day which I accepted. Then came back saying seats had been taken then cut off. Contacted by phone said no…
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Nightmare flight with American Airlines
Context: A family of 5, 2 adults, 3 kids, 15, 8 and 7, flying from Heathrow to Lima, Peru via Miami on 20th December. Booked as one ticket with British Airways, but the second leg was a code share with American Airlines. The initial BA flight from Heathrow to Miami was delayed by an hour. This made it touch and go whether…
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Does weather trump everything else?
Our flight to Limoges was diverted to Toulouse as a result of ice on the runway. It was initially announced onboard as if we would then return to Limoges once the runway was clear. However on landing we were asked to disembark and told coaches would be arranged back to Limoges. No vouchers provided at an point, and…
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Brussels flight delay 08/24
Hi, We had a flight end of August 2024 with Lufthansa from LHR to Munich with 1 stop in Brussels. The first flight was Brussels Airline. There was a 3 hour delay between taking off and landing in Brussels with no compensation given (just told to 'keep receipts') Contacted Lufthansa and after 4 months was told 'we've…
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Delayed by over 11 hours on NYE... :'(
OK so, first things first, via expedia, I bought a return flight from Emriates (yes, all on one ticket/booking), FROM Da Nang, Vietnam > KUL > DXB > to LGW, which departed on 9th December 2024. This part of the journey was absolutely fine. I spent 3 weeks in the UK visiting family. My return flight, 30th Dec from LGW > DXB…
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KLM journey from hell.
We have just arrived in Bangkok after the journey from hell. The flights were booked directly with KLM. Newcastle to Amsterdam, then Amsterdan to Bangkok. Leaving Newcastle at 13.40 Tuesday to arrive in Bangkok 9.30 Wednesday. The Newcastle to Amsterdam flight was deayed so the Amsterdam to Bangkok flight was missed. KLM…
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Money Moral Dilemma: Should we give my in-laws the flight cancellation compensation we claimed?
This week's MoneySaver who wants advice asks... My in-laws took us and our kids to Greece for a lovely family holiday, which they paid for. Our flight out was cancelled due to a technical issue, and we didn't fly until the following day, after much stress rebooking our flights. The in-laws weren't bothered about claiming…
