Flight delay Compensation - slow to pay.

leew

Hi all,

My flight was delayed by over 4hrs, airline have admitted we are entitled to compensation but they have been extremely slow to pay out.

We went away to Turkey in October Half term and initially they offered vouchers as they said they could do that straight away, we refused the vouchers and have sent them our bank details ( made an error with the BIC code but sent the correct one soon after) but since then nothing has been forthcoming.

I've been in touch and all I get from customer services is it's been sent to the payment department and that's it.

Anything I can do to speed this up?

Thanks.

eskbanker

Unlikely that there's much you can do to speed things up, but which airline are you referring to?

born_again

Could it be they have paid the wrong account, from your details & are now waiting for that to be returned? Or that payment dept think it has already been refunded?

saajan_12

Oct half term means just over a month ago.. unfortunately at the speed of some of these airline customer services for non - urgent matters, that (or longer) is par for course. 

Mine (on behalf of family) took 6 months with Kenya Airways.. slow but at least they compensated without any quibbles. 

leew

Thanks all for the replies.

The airline in question is Corendon, wouldn't recommend !