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Cancellation with Iberia and problems with EC statutory compensation
We recently returned from Quito to London via Madrid. About 4 hours before we were due to fly Iberia notified our flight to Madrid cancelled. They booked us on the 14.30 flight following day and put us in a hotel. We applied for our EU statutory compensation; first me and 3 days later my husband. My application was…
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Ryanair flight expenses - Vat registered receipts?
We successfully claimed for compensation for a 15 hour delay and then eventual cancellation for a flight in September. We have been trying since then to claim for the expenses part of that trip as we took a taxi back home (10 mins away from airport) and back again rather than sleep on the airport floor and one meal at the…
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Ryanair - ADR Determination - Ryanair not paid in all money
We have been battling with Ryanair since Aug '23 after our flights were cancelled due to the floods in Majorca. To sum up a very very long and stressful story, the determination has ruled that we should be paid say £2,000, they money has finally been paid in but only £1500, so £500 less. We have gone through the…
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Delayed flight compensation
I am having problem with the compensation from Air India for delayed flight in August 2024. They have agreed to pay but twice i have sent the exact bank details all int Iban codes and all. First time they said my bank rejected the payment. Second time still the comp payment outstanding ,say they are looking into it . Had…
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BA flight delayed - claim for reimbursement of accommodation on arrival
I flew from Heathrow to Frankfurt on 26th of June. It was supposed to be pretty uneventful, but thunderstorms caused complete chaos in Frankfurt that evening. Many flights were re-routed, some landed. We eventually managed to land 3.5 hours late after taking off from Heathrow on time, having spent several hours in the…
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American Airlines - Resolver
This discussion was created from comments split from: Flight delay compensation successes.
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WestJet Refund - Covid
Not a flight delay compensation question really, but this seems the closest match and will hopeful put this with the flight experts...... Kind of long story so I'll bullet point the background: - Flights were booked with WestJet in Dec 2019 for London to Toronto in June 2020 for 2 - Due to COVID the flight was cancelled -…
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Emirates flight cancelled on Manchester airport Runway- HELP to how to take this forward
hi everyone, first time posting so hope this is clear as a issue. me and my family (wife and baby daughter) were due to fly to Dubai from Manchester airport 2 weeks ago on flight EK22. On attempted takeoff something went wrong with on the engines causing takeoff to not be able to be initiated (thank god this was a ground…
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Airline Advice
Hi, I am looking for a bit of help and advice on a travel
issue. I booked business class flights (having saved and as a wee treat) from Dublin
to Dallas through Booking.com (Airline on booking was Aer Lingus, but flight
was actually going to be operated by American Airlines). Seats were picked and
confirmed well in advance…
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KLM - Delayed departure, missed connection, compensation refused
On 8th December 2023 I had a flight booked with KLM from Humberside to Berlin with a connection via Amsterdam. This flight was due to depart Humberside at 0615 hours with the connecting flight from Amsterdam departing at 0945. At 2219 hours on 7th December I received a message from KLM stating "Your flight KL1482 is…
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Eastern Airways Compensation
Hi all, Unfortunately had two cancelled flights in August from Aberdeen to Teeside. Was informed by Eastern the compensation process would take between 10-13 weeks and I’ve now just been informed I’m looking at another 10 week wait. I find waiting this long to be completely outrageous and I’m just wondering what I should…
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Missed Connection - which airline to claim from
We bought a ticket from Virgin from MAN-JNB via LHR. The MAN-LHR flight was delayed resulting in our missed connection in LHR. Virgin said it was BA's responsibility to find us alternative flights, which they did (with some difficulty as everything seemed to be overbooked). I arrived in JNB around 12 hours later than we…
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Emerald Airlines - ignoring my claim.
Long story short, flight BHD -> LBA cancelled on 11 Sept 2022 due to 'Technical Issue' just as we were about to board, we were moved to another flight the following day (around 21hrs later) and put up in a hotel by AerLingus. We are a family of 4, daughter (5) missed a day of school because of it. I raised a claim via…
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Qatar airways 12 hour delay
Hello. We recently travelled Qatar airways. London to Sri Lanka via Doha and return Sri Lanka to London via Doha. On the return, the flight from Sri Lanka to Doha was delayed over 3 hours due to the late arrival of the incoming aircraft from Doha to Sri Lanka. This meant we missed our connecting flight to London resulting…
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BA flight cancelled
Hi there, first post so please be gentle. my outbound BA flight was cancelled in May due to forecasted low visibility (however the BA call centre operative let slip this may not have been the issue) & ever since I have been battling to get this refunded. I have an existing complaint case with BA & feel as though they…
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Cancelled EJ flight lost Disney holiday
I am really hoping for some help. I’m so upset. EasyJet cancelled a flight to Paris on 8th July 3 hours before take off. The flight was due to leave around 9pm. The only flight they offered us instead was Wed 10 July 2 days later. As such I lost my hotel booking, 6 tickets for Disney over two days and 6 premier pass…
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Flight delay compensation refused- advice please
Hello, I am looking for some advice please. I have had jet2 refuse to pay compensation for a delayed flight as they claim the cause was extraordinary circumstances. Their response is as below: Please allow us to clarify that under the Regulation, when a delay has multiple causes, the time attributable to extraordinary…
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Ryanair flight to Dublin delayed by more than 3 hours - Ryanair says not delayed
My flight from Dubrovnik to Dublin (TKMBGS) was originally scheduled to fly on 29th Sept at 22:00. However, it was delayed and did not fly until 30th Sept 09:30. I tried submitting a compensation claim through ryanair portal, but come up with an error message saying I have emails from Ryanair stating that the flight was…
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BA
hi would anyone have a good contact for British Airways please? My flight to France was cancelled on 22 June and I claimed and was sent an email on 28 June to say I would get £220 compensation but I keep checking with the bank and it has not been paid. When I check on the BA claim number on the chat bot it says it has been…
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Get I reimbursement after Ryanair told me a flight was cancelled but isn't
I had a booking for outward & return from Stansted to
Portugal in Feb25. At 00:48 today Ryanair emailed to say my return was
cancelled. Ryanair not having any suitable flights from other Portuguese airports,
I applied for a refund (which they say is processed) and rebooked with EasyJet;
the EasyJet flight is to Gatwick. I…
