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Air Mauritius
19th July I was due to fly from London Gatwick to Mauritius. We were sat on the plane for two hours waiting for Air traffic control to give us the go ahead to take off. Air Mauritius did not offer us any drinks or refreshments and during our 12 hour flight did not look after us very well. On the way home from Mauritius to…
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Wizzair cancelled flight compensation - reason for cancellation not clear
Hi, My flight from EU to UK was cancelled at the gate. I had to book with an alternative airline to get back to UK next day which cost me £180 (I didn't take Wizzair's offer to re-book with them as fellow travellers told their horror story of their second cancellation with Wizz after spending one day sleep rough in the…
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EasyJet flight cancelled
Returning from Bodrum to Edinburgh cancelled given flight to Bristol the next day then to Edinburgh they said incoming flight was cancelled before take off as a passenger was taken ill Sao easyJet say we are not entitled to compensation?
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Easyjet Flight Cancellation
Just received an email from Easyjet that my flight has been cancelled. There are no return flights until two days later.Having spoken to Easyjet chat support we were advised that we coould go ahead and book new flights with another 'economy' provider and claim back the costs (which are almost £300 more than we paid for our…
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Tui flight delay compensation
Hi we were in Cape Verde on a TUI package holiday, our flight back was cancelled back on the Thursady 18th July due to technical/staff issues with the plane, then on Friday their was the IT issues for everyone. TUI eventually manged to get us back to Birmingham airport Tuesday morning 23rd July. We know should be entitled…
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Manchester airport flight cancellations
Hi, I have a rather complicated set of circumstances that led to a significant delay for my daughter's trip to Europe about a month ago. My daughter was due to fly from Manchester to Geneva on 23rd June with Easyjet. This was the day of the power spike that affected huge amounts of flights. My daughters flight was…
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Not covered for Manchester Airport power cut
I am hoping someone can help me out here. I will try and be concise on what has happened. * I arrived in Catania Airport in Sicily to find out my flight had been cancelled. There was no representative from Easyjet * Was advised I will get an email from Easyjet for next steps. * Email from Easyjet gave 2 options. 1 refund,…
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EU-261 Passenger Rights where I cancelled the delayed flight more than 14 days notice
I need help with these rules please. Are we entitled to difference in flight fare price when the airline gives us more than 14 days notice of a flight change? Where the change is more than 5 hours delay? Ryanair offered us refund or the later flight or a different flight. And we choose to cancel the first Ryanair flight &…
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UK261 compensation delays - Eastern Airways
Hi We had a cancelled flight (after 3+ hours of waiting at Gatwick) to Newquay with Eastern Airways back in March. I raised a request for compensation, and they quickly came back confirming this was due and would be paid in 6-8 weeks time. Nothing happened, so chased up, to be told they had further delays and now likely…
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how to find out if there was an air traffic controller issue on a flight
Hi our response from Jet2 on our 8 hour delayed flight from Malaga on 13-7-24 was that it was due to air traffic problems. The pilot of the aircraft stated the plane had to return to Stansted as it had a technical problem on its was to Fuerteventura and was sent down which the issue was cleared. Obviously a disconnect…
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Flight Cancelled twice from Mexico (TUI)
We had a flight cancelled whilst still at our hotel - about 24 hour delay to the hotel pickup. When we get to the airport check, go through security, get the gate the replacement "rescue" flight (which is taking us to a different destination airport) is then delayed (although the app says cancelled). We get bussed to…
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Easyjet cancelled flight Paris - Manchester 13.6.24
This was a connecting flight for us after flying from Athens. We were advised on the way to the airport the flight was cancelled due to a medical emergency on the incoming flight. There was no help at all at the airport as Easyjet have no desk/rep. There was no other flight available from Paris to Manchester so we had to…
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Change to flight time
I understand that if a flight is DELAYED that it's possible to get compensation for the inconvenience. But what about if the airline were to advise 10 weeks before departure that the flight would be taking off 8 hours later. The impact to me being that I would have to pay extra to the car hire provider for them to stay…
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Easyjet car hire - warning
I had an event to attend in Brittany, so booked a flight to Nantes through Easyjet - and also booked car hire on their website. Easyjet cancelled multiple flights on the day I was due to travel (June 29), including mine. The only Easyjet person in the whole of the terminal was a young guy who was handing out leaflets…
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Ryanair - cancelled flight
Help/advice please lovely people! 🙂 I booked a flight with Ryanair from Dublin to Edinburgh, flying at 13:50 on 09/04/24. 2 days before the flight I received an email saying my flight was no longer going ahead and we had been rebooked on an earlier flight that day dep 10:15. The email gave me 2 options. Either accept the…
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TUI travel delay compensation voucher - can be partly spent ?
If I had a TUI £200 goodwill voucher for long delay (£200), could I use it towards a £150 flight booking and get £50 back ? It is just a code, not sure what terms and conditions apply to it. With Tesco giftcard (also a code) you can use it multiple times until the balance is depleted, does the same principle apply here or…
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Flight EZY3235 Edinburgh - Kefalonia 27/06/24
After a long wait this flight was cancelled. There was no support of any kind from Easyjet apart from a text message 'REFER TO WEBSITE'. No alternative flights available or offered. Considerable addition costs were incurred including travelling to London by train the following day and flight with a different airline, plus…
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Loss of Suitcase.
Hi Hope someone can help. Was on an EasyJet flight from Tenerife to Gatwick and after waiting for luggage for near on an hour all the passengers were told that the luggage had all gone missing so I was not the only unfortunate traveller. Filled in the relevant documentation as to report baggage had not arrived. Can someone…
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EasyJet compensation for cancellation
Hi This morning at 10.30am we received a text from EasyJet to say that our flight from Liverpool, which was due to leave at 19.15, had been cancelled. Then at 11:01 easyJet text again to say they are putting us on a flight from Manchester tomorrow at 19:50. This means we have lost a full day of our holiday and I wonder…
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Missed connection due to pre-booked assistance not arriving.
HelloThis isn't actually about a claim for compensation, but I though people here might have some answers.My first flight was delayed due to the Microsoft issue - obvs not the airline's fault - but made up time and got in only 25 min late. This gave me a very tight connection time (1 hr 20) but it should have still been…
