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Being ignored by travel agent re refund
Hi, I booked flights with travel decorum to Australia nearly 2 years ago, but my mother passed away a few days before the flights, we paid an extra £100 on top of the price to cover us for date changes etc, but when it came to changing they tried to charge us £900 per person. They said we couldn’t be refunded for flights…
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TUI Flight Diversion
Hi. Looking for people in similar situation. TUI flight from Paphos to Newcastle on Thursday 27th June TOM1365. Diverted to East Midlands. Arrived at final destination 9 and half hour late! TUI being divisive and difficult in spite of Dep of Transport rules clearly indicating that compensation is due. Will not even give…
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Unexpected £520 compensation now confirmed by BA - thank you Martin!
My business trip to Orlando on 19th August 2024 was cancelled the night before. As the next available flight was a day later I cancelled and booked with another airline (Norse - who were actually much cheaper and better!). As I got a full refund from BA and didn't take the flight I didn't think any compensation was due…
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Easy jet refuse compensation for cancelled flight
Hello this is my first post on the forum hell to everyone.Last August I booked a weekend trip to Venice via easyjet holidays and when were at the airport with just 1 hour to take off our flight was cancelled.Easyjet claimed bad weather in Venice but every other airline landed that day and the weather showed 26 degrees and…
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Flight delay on flight from Switzerland
Looking for some advice . I flew from Geneva to Glasgow via BA T5Heathrow on Monday . Geneva flight was delayed by an hour causing me to miss my connection to Glasgow which should have landed in Glasgow at 1845. They rebooked me on a later flight which was also delayed by a further 2 hrs not landing till 2330( 4h45m after…
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Change of flight details by Easyjet
Hello, Sorry if this is repeating what other people have said. I recently received an email from Easyjet saying that my flights from Bristol to Madeira had been cancelled and that no further flights would go from there. (This was a package holiday inc hotel) They had changed the flights to Gatwick (same flight times, early…
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British Airway claim - flight cancellation - please comment
Hello fellow Forumites!I have recently opened a claim with the world's favourite airline. I will try my best to explain what has happened as clearly as possible. A couple of months ago my OH and I were to fly back from AMS to LGW on Aug 2 on a 9.45 pm BA flight. The events leading to our return home ended up taking place…
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LUFTHANSA REFUSED COMPENSATION FOR CANCELLED FLIGHT
Hi, I had a flight booked to Washington, USA booked with Lufthansa, this was with a tranist in Munich. I flew from Heathrow to Munich, whilst at the gate in Munich ready to board Washington flight they announced it was cancelled, i was put on an alternative flight 24hrs later, they have replied with below: Kindly note that…
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Korean Air delay. No response on Resolver. Next step?
I had a Korean Air flight that was delayed by a whole day. I used Resolver (the website recommended by MSE) to ask for the compensation. It's been a few weeks but I haven't heard anything from them, not even a response saying they don't want to pay for whatever reason. On Resolver I was able to "escalate" it once to a…
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British Airways cancelled flight HELP
I am having real issues trying to get full compensation From British airways on a cancelled flight from San Francisco to Heathrow in June. I booked the flights over the phone for myself, my husband and two children. The flights were on two bookings as the kids went in economy (14 and 12) and we went in premium. I was…
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Etihad ignoring claim
I travelled to the Philippines in june, the flight was delayed by 2 hours at Heathrow T4 Due to this i missed my connection at Abu Dhabi where i was put up in an hotel for 36 hrs then instead of flying from Abu Dhabi to Manila i was sent to Bangkok and then to Manila and had to wait 10 hours for my internal flight. Needles…
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Lufthansa Compensation form error
Hi all, Trying to obtain compensation after being delayed more than 5 hours on 2 September. I have completed their form numerous times on mobile and laptop, using safari, google and edge, yet each time i receive the message, 'an error has occurred, please try again later'. Any help appreciated
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EU261 claim
I am looking for some advice regarding eu261 regulations. A domestic UK flight was cancelled the day of the flight. I was offered three choices a refund or a taxi or a flight the next day. I opted for the flight the next day and stayed overnight. my claim for the £220 was accepted however the claim for the hotel and…
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Claimed for 4 hour delay from Jet2
My flight to Corfu in July was delayed by 4 hours. I decided to email Jet2 there and then at Stansted. I received an email whilst on holiday asking for all my details etc, 2 weeks later I received £750.00 for my partner and myself.
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Airport authority delays caused missed flight
My wife & I arrived at Luton Airports Long Term stay car park around 2 1/2 hours before our flight. We then waited at nearest bus stop, with around 20 passengers. A number of buses passed us, with "sorry bus full". It took at least an to get to the terminal. We dropped our bags off & proceeded to Security. Basically it…
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TUI refusing compensation - how do
TUI flight delay so submitted form. departure was delayed for an hour when we got to the airport and they put us on a titan plane. baggage wasn't loaded for ages. sat round for a bit. then finally took off. over 3 hours late. submitted claim. they've said this. Do we have any leg to stand on? they seem to say extraordinary…
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Cancelled flight
My wife and I travelled to the Isle of Man last year. On our way home, we were just about to go through security at the airport, when the security guy advised us that we wouldn't be going through as the flight was cancelled. The flight from Gatwick was delayed so would not get to Isle of Man till after the night time…
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EasyJet Delayed Baggage - Compensation Claim
Hi All, We flew to Croatia recently with EasyJet and our bag wasn't loaded, which meant our bag wasn't there on arrival. It was all sorted quickly and our bag was flown out on the same day, so all in all it was less than 12 hours and we were just very grateful to have our bag. The airport was >45mins from the city centre,…
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Qatar delay
Hi all Recently experienced a 4.5 hour delay due to operational issues between Doha and Hanoi on Qatar airways. Our journey started in Manchester but is it not eligible as it is the second leg out of Doha that was delayed or does it still apply as we started in Manchester. I have read the guide but still not sure Many…
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Dubai emirates delays
Has anyone had any luck getting compensation from Emirates for flight delays or cancellations from the 17th April 2024 when dubai airport had floods.
