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KLM journey from hell.
We have just arrived in Bangkok after the journey from hell. The flights were booked directly with KLM. Newcastle to Amsterdam, then Amsterdan to Bangkok. Leaving Newcastle at 13.40 Tuesday to arrive in Bangkok 9.30 Wednesday. The Newcastle to Amsterdam flight was deayed so the Amsterdam to Bangkok flight was missed. KLM…
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Money Moral Dilemma: Should we give my in-laws the flight cancellation compensation we claimed?
This week's MoneySaver who wants advice asks... My in-laws took us and our kids to Greece for a lovely family holiday, which they paid for. Our flight out was cancelled due to a technical issue, and we didn't fly until the following day, after much stress rebooking our flights. The in-laws weren't bothered about claiming…
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OPODO problems
HiNot done anything like this before although followed Martin since he started.Not sure if I can contact MSE direct, if I can, any advise appreciated.I had a flight which was booked through OPODO flying with Loganair via BA.The return flight was cancelled and resheduled a day later which I took.An event which I had paid…
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CANCELLED AER LINGUS FLIGHT JFK - MANCHESTER
My sons just arrived at JFK airport with his wife and 3 young children for a Aer Lingus flight back to Manchester. (Booked through British Airways ). They have been told its been cancelled and the next flights is at 7.05pm on Christmas Eve. (its now 10.20pm Sunday 22/12/24.) We don't know yet why the flights been…
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Swiss.com didn’t issue ticket despite confirmed booking
I am completely astounded by the poor customer service at swiss.com.I bought a ticket BHX-DEL via Fra, going in Lufthansa and returning in Swiss via Zurich directly from Swiss.com. The original purchase was in November 2023 for travel in June 2024.Then they had a change in schedule and I was given option to refund or…
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Cancellation with Iberia and problems with EC statutory compensation
We recently returned from Quito to London via Madrid. About 4 hours before we were due to fly Iberia notified our flight to Madrid cancelled. They booked us on the 14.30 flight following day and put us in a hotel. We applied for our EU statutory compensation; first me and 3 days later my husband. My application was…
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Ryanair flight expenses - Vat registered receipts?
We successfully claimed for compensation for a 15 hour delay and then eventual cancellation for a flight in September. We have been trying since then to claim for the expenses part of that trip as we took a taxi back home (10 mins away from airport) and back again rather than sleep on the airport floor and one meal at the…
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Ryanair - ADR Determination - Ryanair not paid in all money
We have been battling with Ryanair since Aug '23 after our flights were cancelled due to the floods in Majorca. To sum up a very very long and stressful story, the determination has ruled that we should be paid say £2,000, they money has finally been paid in but only £1500, so £500 less. We have gone through the…
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Delayed flight compensation
I am having problem with the compensation from Air India for delayed flight in August 2024. They have agreed to pay but twice i have sent the exact bank details all int Iban codes and all. First time they said my bank rejected the payment. Second time still the comp payment outstanding ,say they are looking into it . Had…
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BA flight delayed - claim for reimbursement of accommodation on arrival
I flew from Heathrow to Frankfurt on 26th of June. It was supposed to be pretty uneventful, but thunderstorms caused complete chaos in Frankfurt that evening. Many flights were re-routed, some landed. We eventually managed to land 3.5 hours late after taking off from Heathrow on time, having spent several hours in the…
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American Airlines - Resolver
This discussion was created from comments split from: Flight delay compensation successes.
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WestJet Refund - Covid
Not a flight delay compensation question really, but this seems the closest match and will hopeful put this with the flight experts...... Kind of long story so I'll bullet point the background: - Flights were booked with WestJet in Dec 2019 for London to Toronto in June 2020 for 2 - Due to COVID the flight was cancelled -…
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Emirates flight cancelled on Manchester airport Runway- HELP to how to take this forward
hi everyone, first time posting so hope this is clear as a issue. me and my family (wife and baby daughter) were due to fly to Dubai from Manchester airport 2 weeks ago on flight EK22. On attempted takeoff something went wrong with on the engines causing takeoff to not be able to be initiated (thank god this was a ground…
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Airline Advice
Hi, I am looking for a bit of help and advice on a travel
issue. I booked business class flights (having saved and as a wee treat) from Dublin
to Dallas through Booking.com (Airline on booking was Aer Lingus, but flight
was actually going to be operated by American Airlines). Seats were picked and
confirmed well in advance…
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KLM - Delayed departure, missed connection, compensation refused
On 8th December 2023 I had a flight booked with KLM from Humberside to Berlin with a connection via Amsterdam. This flight was due to depart Humberside at 0615 hours with the connecting flight from Amsterdam departing at 0945. At 2219 hours on 7th December I received a message from KLM stating "Your flight KL1482 is…
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Eastern Airways Compensation
Hi all, Unfortunately had two cancelled flights in August from Aberdeen to Teeside. Was informed by Eastern the compensation process would take between 10-13 weeks and I’ve now just been informed I’m looking at another 10 week wait. I find waiting this long to be completely outrageous and I’m just wondering what I should…
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Missed Connection - which airline to claim from
We bought a ticket from Virgin from MAN-JNB via LHR. The MAN-LHR flight was delayed resulting in our missed connection in LHR. Virgin said it was BA's responsibility to find us alternative flights, which they did (with some difficulty as everything seemed to be overbooked). I arrived in JNB around 12 hours later than we…
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Emerald Airlines - ignoring my claim.
Long story short, flight BHD -> LBA cancelled on 11 Sept 2022 due to 'Technical Issue' just as we were about to board, we were moved to another flight the following day (around 21hrs later) and put up in a hotel by AerLingus. We are a family of 4, daughter (5) missed a day of school because of it. I raised a claim via…
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Qatar airways 12 hour delay
Hello. We recently travelled Qatar airways. London to Sri Lanka via Doha and return Sri Lanka to London via Doha. On the return, the flight from Sri Lanka to Doha was delayed over 3 hours due to the late arrival of the incoming aircraft from Doha to Sri Lanka. This meant we missed our connecting flight to London resulting…
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BA flight cancelled
Hi there, first post so please be gentle. my outbound BA flight was cancelled in May due to forecasted low visibility (however the BA call centre operative let slip this may not have been the issue) & ever since I have been battling to get this refunded. I have an existing complaint case with BA & feel as though they…
