Dan Air airline doesn't respond

stever40

Hi Team,

Last August three of us flew to Romania with tickets booked directly with Dan Air (Romanian airline).

The flight was delayed some 8 hours so I filed for compensation.

After receiving an auto acknowledgement saying they were busy and it would take some time to respond I have had no further response from them.

I  tried contacting twice more but no response.

I filed with CAA who agreed with the claim and they said they also got no response from the airline.

What is next step ?

 If I file in small claims court, which court / country and to whom do I address the claim ?

I believe I followed all the guides from Martin but don't know how to proceed.

Any help and advice appreciated.

Thanks

Westin

You posted yesterday 
https://forums.moneysavingexpert.com/discussion/47230/compensation-for-delayed-flights-discussion-area/p1217

Alan_Bowen

You may have quite a task on your hands, the airline only began flying to the UK last year and has no office here. I suspect few if any passengers have ever received EU/UK261 compensation but if you want to try you could start by contacting the relevant government agency in Romania which is the Romanian  National Authority for Consumer Protection. ANPC  https://anpc.ro/contact/ You cannot sue here and I would not contemplate trying to sue in Romania so the ANPC may be your only hope!

stever40

Thanks for the ANPC contact. I have relatives living in Romania that may be able to sue there.