Scamp183 wrote: »
It sticks in my throat a bit that because I was travelling with American Airlines when the ash cloud fiasco hit, I'm unable to get any compensation despite being a UK citizen flying from and to a UK airport!
My flight was delayed for 9 days, so not only did I have to find and pay for my own accommodation and food but I also lost another 5 days of my holiday entitlement through work because I couldn't get back!
Why doesn't compensation extend to ALL EU citizens regardless of the airline used, the tickets were after all purchased in the UK.
Do you know if I'm able to claim anything back from the credit card I used to buy the tickets on?
UK_AEH wrote: »
I have tried to claim from US AIrways for a flight that was cancelled in June '12 (got on plane, then told to get off after 3 hours waiting), rescheduled flight was 24 hours later, this was Manchester to Philidelphia.
I twice emailed there customer services team, they denied the validity of the claim and offered a $600 voucher, then the second time a $800 voucher (to be used within a year - no good to us).
The problem was a faulty fuel gauge apparently.
I have now written to the CAA (yesterday), so I'll have to wait and see what they will come back with.
I'm more than prepared to take it to the small claims court.
jsmac wrote: »
My partner and I were delayed for 3.5 hours on a Delta Airlines flight from London Heathrow to Boston. In the UK KLM deals with Delta Airlines' customer service so I send my request for compensation to them.
Initially, they rejected our claim but after I pointed out the European Union in Tui & others v CAA case they agreed to award each of us €600. However, literally less than an hour later they rescinded their offer by stating that the delay was due to "extraordinary circumstances". The reason that they gave was that the crew hadn't had their required number of hours of rest because there was a power failure at the hotel. Can this be considered extraordinary circumstances?
The CAA has tried to contact KLM but KLM has simply stated that they are referring the case onto Delta who have so far refused to respond to the CAA. What other options do we have?
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