Flight delay compensation, US and Canadian Airlines

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Comments

  • lyndac40
    lyndac40 Posts: 463 Forumite
    First Anniversary Combo Breaker First Post
    Hi everyone wee update,

    Letter arrived at United Airline's this morning 8.35am will keep you all posted as soon as i hear anything.

    lynda
  • jillsa
    jillsa Posts: 152 Forumite
    Thanks for United's Address. I have similar re Continental to Newark; arrived 6.5 hours late in San Antonio.
    Jillsa
  • lyndac40
    lyndac40 Posts: 463 Forumite
    First Anniversary Combo Breaker First Post
    Hi jillsa,

    good luck with your claim.

    Lynda
  • Al1x
    Al1x Posts: 1,653 Forumite
    First Post First Anniversary Combo Breaker
    Hi, I wondered if anyone can help me. I've just heard about claiming for delayed flights and wondered if it is worth claiming in our situation.

    Our family (6 adults and 2 children) had booked flights from gatwick to cincinatti via a transfer at new york (JFK) . The first flight was delayed (not as long as 3 hours) so we missed our connecting flight. After a lot of hassle trying to get them to put us on another flight they finally get us booked on another flight late that evening. We turn up to check in and they say we weren't booked on that flight at all and there are no seats available. We are then booked on another flight the next morning. They didn't want to provide us with any food or hotel for the night but eventually we were given some cans of coke and several packets of peanuts!! They said they managed to get us booked into a hotel for the night and they had arranged a taxi. Several hours later the taxi still hadn't shown so we had to chase that up. eventually we got to the hotel (early hours of the morning) only to find we didn't have any rooms there. They hotel was very helpful and gave us some food for the children and let us share a 2 bed room for the night. The morning flight went smoothly!

    That's the gist of it anyway. Anyone know if we could claim?

    Thanks in advance.
  • Al1x
    Al1x Posts: 1,653 Forumite
    First Post First Anniversary Combo Breaker
    Thank you :)
  • Al1x
    Al1x Posts: 1,653 Forumite
    First Post First Anniversary Combo Breaker
    jsmac wrote: »
    Hi Kate,

    I'm in a similar situation with Delta Airlines. I'm in the process of putting together an LBA and am unclear as to whether to send it to

    Delta Europe Customer Care Centre
    TSA 21235
    75564 Paris Cedex 12
    France

    or

    Delta Airlines
    P.O. Box 24454
    London
    W5 3HF

    I'll post back here once I hear back from Delta. If indeed I do hear back from them...

    Hi, I also need to send a letter to Delta. Anyone know the address to send it to?

    Thanks
  • Al1x
    Al1x Posts: 1,653 Forumite
    First Post First Anniversary Combo Breaker
    Well I posted my letter to the France address, though its better than a PO address.

    I''let you know what they say when I hear back :)
  • lyndac40
    lyndac40 Posts: 463 Forumite
    First Anniversary Combo Breaker First Post
    edited 17 April 2013 at 6:50PM
    Hi everyone.

    I have got an update for you all re my claim for compensation due to flight delay.

    I have just spoken to a lovely lady in United Arlines Customer care, seem I have wasted my time sending a recorded delivered letter to their London address as they only take complains via their customer care email address which is very hard to do unless you have your mileage plus number. However a case has now been set up for me I have to give them 30 days to respond. She seemed to think that although our flight was delayed by just 137 this is all the EC Regulation 261/2004 would deal with, the fact the we did not reach our final destination till 16 hours later than when we should have this has nothing to do with EC Regulation 261/2004 and therefore nothing to do with them. I know this is wrong.

    I forgot to say the reason for the delay was late turn due to engine start what ever that means.

    I will wait for the email from them to arrive and keep everyone posted.


    Lynda x
  • sglin
    sglin Posts: 2 Newbie
    First Anniversary Combo Breaker
    jsmac wrote: »
    Hi Kate,

    I'm in a similar situation with Delta Airlines. I'm in the process of putting together an LBA and am unclear as to whether to send it to

    Delta Europe Customer Care Centre
    TSA 21235
    75564 Paris Cedex 12
    France

    or

    Delta Airlines
    P.O. Box 24454
    London
    W5 3HF

    I'll post back here once I hear back from Delta. If indeed I do hear back from them...
    I wrote to the France address in February, but as I hadn't received a reply I telephoned them and was told they had not received my letter. Re-directed me to the KLM website and filled out the electronic form (links to it in this forum). That was 2 weeks ago, so still waiting, although I have a reference number now, which I can call them with for an update apparently.

    Not holding out much hope, but it was a 5 hours plus delay due to technical problems.

    I will post back if/when I receive a response
  • Al1x
    Al1x Posts: 1,653 Forumite
    First Post First Anniversary Combo Breaker
    Is Delta part of KLM then?

    Has anyone had a successful claim with Delta?
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