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refusal to answer complaints or pay compensation by Etihad airline
I was on a delayed flight with Etihad in November 23. They agreed to pay compensation of £520 but will not put the money in my account.. I have contact then nine times through chat and through social media. All they say after keeping me waiting is contact the case officer. The thing is you cant he does not give his email.…
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Sun Express delay compensation refused
I booked a holiday with TUI to Turkey, to which TUI used the airline Sun Express myself, my partner and our 3 children. Our homeward bound journey was due to leave Antalya airport on Wednesday 5th July 23 at 15.25hrs (local time) when we delayed. Where were never told what the deadly was but it was clear by being sat at…
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Flights and accomodation cancelled
This is a very Loooonnnggg 3 part enquiry for any advise that you may be ablle to provide 154 Jules Auber Cancellation 19.00 Friday 11th
October 2024 16 Days stay. Our booking was accepted and confirmed by the vendor owner
and fees Money was paid well in advance prior to embarking on this ordeal of
time to be spent in…
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Jet2 claim Stansted to Kos LS1482
Just wondering if anyone submitted their claim?
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Flight changed - Agency wants to charge
So we booked a holiday in May through flightcatchers with Kuwait Air and up until now we received 4 emails saying flight changed or unconfirmed. I then decided to call them after the 4th change 18 hours delay on connecting flight instead of 5. They said we have to pay £90 per person so they can re-issue us tickets. Or…
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BA Compensation Claim Rejected due to Flight Crew Rotation
Hello all, after some advice as a recent compensation claim to BA has been rejected. The reason stated is due to Flight Crew Rotation and when I've asked on the reason for the rotation I've not received a specific response and just received an email just re-telling me the claim has been rejected. Anyone had similar issues…
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Flight delay compensation, all other EU airlines
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Cancelled Flight - Verify Reason for Cancellation and Compensation?
Hi guys, I had booked for myself and family to go visit family in Brazil in Sept of this year. The flights were from Aberdeen - London - Sao Paulo - Porto Seguro. The flight from Aberdeen was cancelled and BA stated it was due to adverse weather in London. However, the flights from Aberdeen to Heathrow a few hours before…
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Aer Lingus refusing to accept handwritten taxi receipt after flight cancellation
Aer Lingus cancelled my flight JFK to MAN and I accepted a NEW to MAN flight same day. Newark is a !!!!!! of an airport to get to via public transport compared to JFK. I took a $110 taxi instead. I claimed cost back but airline won't accept it because it's a handwritten receipt. What driver carries a bloody printer in…
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Flight cancelled, compensation refused
Can anyone help? At the beginning of this year I booked a flight on British Airways from Heathrow to Luxembourg. The flight was scheduled for mid September. My wife and I checked in at Heathrow. About one hour before take-off the flight was cancelled. We were not told why. My wife and I were offered a flight the following…
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Trying to get my APD refund
I was pleased to read your recent article entitled “Missed or cancelled a flight? Claim Air Passenger Duty refund” in September 2024 on the Money Saving Expert website. Below, I describe how I have tried to get my APD refund. If anyone can suggest any alternative avenues I haven’t yet tried, I'd be pleased to hear from…
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KLM - Delay Compensation and Costs Reimbursement?
Last week I flew to Stuttgart with KLM from Leeds via Amsterdam. On the outbound flight, my suitcase arrived in Stuttgart a day late so I had to buy some spare clothes, and on the return journey, the first flight was delayed so I had to take a later connecting flight, arriving 5 hours late in Leeds and incurring an…
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Missed connecting flight on BA
Hi guys im wondering if anyone can shed any light on this situation, I had a flight booked through BA going to Abu Dhabi from Edinburgh through London Heathrow! The first flight was delayed and then delayed boarding, then there was issues with suitcases on the flight resulting in us not leaving the tarmac until 935pm…
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Booking.com flight refund
I booked a return flight VLC-KRK-VLC in April/May for next week, 16th September found out my outbound flight was cancelled, contacted booking.com, agent unable to find me another flight that day or previous day so offered me a full refund. My refund was for 96 euros, I paid 378 euros, only my outbound flight had been…
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Ryanair delayed flight Weds 25th Bournemouth to Alicante
I am frustrated beyond belief! I need to submit a claim for flight number FR3948, which was
scheduled to depart on 25th September from Bournemouth to Alicante at 17:10. Due to the delay, the flight was renumbered to FR394 as it
carried over into the next day, and there was already a flight FR3948 departing
that morning.…
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Can I claim extra cost as Ryanair changed the return airport to a different city?
Hi, I booked a return flight from Bournemouth to Carcassonne. However, the return airport was changed to Toulouse by Ryanair. When I called them initially, the customer service people said I could claim for extra cost like travel or hotel. However, when I try to use their form to claim, now it wont let me and says as the…
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Flight cancelled
Hi forumites, I was due to fly home on 27 July with the 2nd leg being from Izmir to Manchester. I got an email from the Travel Agent to say, it had been cancelled with less than 3 days left. In the email they offered me a different route with 2 stops and a much longer journey, The flight was with Sunexpress, who did not…
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Flight cancelled - booked with Virgin Atlantic, flight with Delta - no compensation!
Hi, I booked a flight+hotel with Virgin Atlantic and parts of the journey were with Delta Airlines as VA said they share the routes with them. The final flight home to London from Atlanta was cancelled. We weren't given any reason but heard it was to do with a malfunctioning oven. After a fight with Delta (because they…
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Can I claim for Flight Compensation
Just seeking a possible answer to this one as its not quite straight forward. Is flight compensation for just one flight OR for the whole journey ? The reason I as is that my wife and I were booked on a flight from Boston USA to Manchester UK via London Heathrow. The flight from Boston - London was delayed by +2 hours and…
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TUI MAN to DBV 29/09/24 TOM2770
I've put the title as the flight info so hopefully anyone else affected can see this. Some background info - the flight from Manchester scheduled to depart at 16:55 on 29/09/24 landing at Dubrovnik at 20:50 was diverted to Rome due to bad weather. The plane was initially delayed on the tarmac by approximately 45 minutes.…
