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Fee for claiming with a firm
Hi there, I used one of the websites recommended on this website to check eligibility for flight delay compensation and submitted a form to check eligibility filling in my details. I then received an email with the T&Cs of the company and saw that they have a fee of over £100 per passenger if the delay claim is successful.…
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Easyjet Edinburgh to Nice, Mon 12th June, Cancelled - Crew Out of Hours. Compensation Due?
Hi - this relates to an Easyjet flight EZY3245, Edinburgh to Nice on Monday 12th June 2023, 1800hrs (local time). The flight was initially delayed and subsequently cancelled. Easyjet then booked myself on a Edinburgh / Gatwick / Nice flight on Tuesday 13th June and provided overnight accommodation. So although not ideal,…
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Flight cancellation query
Hello! A friend who has been staying with me a for a short visit to the UK was due to fly back to Russia today, via Ankara. She booked with Turkish Airlines, but the flight from Stansted to Ankara was outsourced to AJet. I dropped them at Stansted and left after saying my goodbyes. However, she has got in touch to say the…
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Delay compensation
Easyjet are trying to fob us off with a delayed flight claim due to 'air traffic control issues'. Our plane was delayed on an earlier flight because of this or so we were told however this wasn't directly impacting our flight. Other passengers have received compensation, should I continue pursuing this?
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Cancelled flight, replacement flight a day early, is compensation due
Two years ago my daughter and family had their holiday flight to Faro cancelled when EasyJet didn’t have enough crew (at the time it was a big problem as flights ramped up after covid). It was cancelled just a couple of days before the flight was due. They were offered a day early or a day late or a refund. They chose a…
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How to claim compensation from Bankrupt airline (FlyBe)
Is it possible to claim compensation for a cancelled flight from a Company in administration , namely FlyBe?
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Looking for advice
I booked a journey with Lufthansa from Heraklion in Crete to Edinburgh the route was via Frankfurt. The first part of the journey was operated by Discover Airlines and was 3 hours late arriving at Frankfurt resulting in me missing my connection to Edinburgh where I ultimately arrived over 12 hours late. Where do I direct…
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BA flight delay compensation
Hi, I’m after some advice. Our flight home from Italy on Sunday was delayed overnight, by 17 hours. BA did not provide us with a hotel or transfers, we arranged these by ourselves. My question is, can I claim back these hotel and transport costs in addition to the standard compensation amount of £220/€250 per person, or is…
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Air Mauritius refusal 'Bird Strike'
Hi all, we were due to fly on Air Mauritius (MK053) Gatwick to Mauritius on 14 November 2023. After online check in which was clearly stating arrival in Mauritius at 0730 the following day. The flight was delayed outbound and eventually landed just over four hours late, with no explanation. Upon my return to the UK I filed…
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Cancelled easyjet flight from Malaga
Hi my flight was cancelled the day I was returning home from malaga due to atc and bad westher on 21 July 2024. Eadyjet booked me on a flight 2 days later. I have claimed for my hotel, am I due any compensation?
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Air Mauritius
19th July I was due to fly from London Gatwick to Mauritius. We were sat on the plane for two hours waiting for Air traffic control to give us the go ahead to take off. Air Mauritius did not offer us any drinks or refreshments and during our 12 hour flight did not look after us very well. On the way home from Mauritius to…
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Wizzair cancelled flight compensation - reason for cancellation not clear
Hi, My flight from EU to UK was cancelled at the gate. I had to book with an alternative airline to get back to UK next day which cost me £180 (I didn't take Wizzair's offer to re-book with them as fellow travellers told their horror story of their second cancellation with Wizz after spending one day sleep rough in the…
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EasyJet flight cancelled
Returning from Bodrum to Edinburgh cancelled given flight to Bristol the next day then to Edinburgh they said incoming flight was cancelled before take off as a passenger was taken ill Sao easyJet say we are not entitled to compensation?
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Easyjet Flight Cancellation
Just received an email from Easyjet that my flight has been cancelled. There are no return flights until two days later.Having spoken to Easyjet chat support we were advised that we coould go ahead and book new flights with another 'economy' provider and claim back the costs (which are almost £300 more than we paid for our…
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Tui flight delay compensation
Hi we were in Cape Verde on a TUI package holiday, our flight back was cancelled back on the Thursady 18th July due to technical/staff issues with the plane, then on Friday their was the IT issues for everyone. TUI eventually manged to get us back to Birmingham airport Tuesday morning 23rd July. We know should be entitled…
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Manchester airport flight cancellations
Hi, I have a rather complicated set of circumstances that led to a significant delay for my daughter's trip to Europe about a month ago. My daughter was due to fly from Manchester to Geneva on 23rd June with Easyjet. This was the day of the power spike that affected huge amounts of flights. My daughters flight was…
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Not covered for Manchester Airport power cut
I am hoping someone can help me out here. I will try and be concise on what has happened. * I arrived in Catania Airport in Sicily to find out my flight had been cancelled. There was no representative from Easyjet * Was advised I will get an email from Easyjet for next steps. * Email from Easyjet gave 2 options. 1 refund,…
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EU-261 Passenger Rights where I cancelled the delayed flight more than 14 days notice
I need help with these rules please. Are we entitled to difference in flight fare price when the airline gives us more than 14 days notice of a flight change? Where the change is more than 5 hours delay? Ryanair offered us refund or the later flight or a different flight. And we choose to cancel the first Ryanair flight &…
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UK261 compensation delays - Eastern Airways
Hi We had a cancelled flight (after 3+ hours of waiting at Gatwick) to Newquay with Eastern Airways back in March. I raised a request for compensation, and they quickly came back confirming this was due and would be paid in 6-8 weeks time. Nothing happened, so chased up, to be told they had further delays and now likely…
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Flight Cancelled twice from Mexico (TUI)
We had a flight cancelled whilst still at our hotel - about 24 hour delay to the hotel pickup. When we get to the airport check, go through security, get the gate the replacement "rescue" flight (which is taking us to a different destination airport) is then delayed (although the app says cancelled). We get bussed to…
