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Flight delayed - there was a 'nature' issue but airline knew in advance of takeoff
In April due to the the recent rain in Dubai my flight was delayed at Gatwick for 1 day, the following day they assured me all was working fine before I checked in otherwise I would have delayed a week and tried again. Anyway at Gatwick they delayed the new flight 9 hours then boarded us, on boarding I received an email…
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Emirates cancelled flight - flew home 8 days later compensation
I travelled to Dubai back in April, our return flight was due on 17th April however, the day before our flight, Dubai experienced extreme rain fall and due to operational issues at the airport the following day, our flight (amongst many others) was cancelled. We were told not to travel to the airport (we couldn't anyway…
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New story: Landmark court ruling opens door to 100,000s of 'crew sickness' flight comp claims
If your flight was delayed or cancelled in the past six years due to pilot or crew sickness, you're now much more likely to be able to claim compensation of up to £520 per person. Read the full story: 'Landmark court ruling opens door to 100,000s of 'crew sickness' flight compensation claims – here's what you need to know'…
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Cancellations and delays due to crew sickness
Many of you have found claims refused or delayed pending the outcome of an appeal to the Supreme Court in the case of Lipton vs BA Cityfyler when a flight from Milan was cancelled due to the sickness of one of the pilots. The passengers were offered an alternative flight to Heathrow but claimed compensation under the usual…
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EU261 for flights brought forward?
On 14th April 2024 I booked a return flight from Luton to Salzburg with Easyjet. Easyjet only flies to Salzburg in January at weekends, both Saturdays and Sundays. The flights I had booked were Sunday 12th January to Sunday 19th January. On 5th June, we I received an email from Easyjet stating that our flight had been…
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XCover.com request non existing document
I had my flight Ryanair delayed 14 hrs and they agreed to Eu261 compensation to be paid in 28 days. However I have a travel insurance XCover to claim for hotel booking refund, the insurance declined my claim without proof of cancellation, delay or rescheduling, clearly stating the reason for the change in departure. I…
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18 Months And Still No Action By British Airways.
My Wife and I had a horrendous trip with BA which included Bags lost for 2 and 4 weeks, 24 hour delays both directions, utter chaos at Heathrow and downgrades on two legs of the journey. After being denied compensation for almost everything, they finally agreed to pay for the downgrades. That was eight months ago. Still no…
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BA flight cancelled due to technical fault but now refuse claim saying it was weather conditions
Hi My 18yr old son was due to fly out to Kos from LGW on a BA Euro flight on 26 Jun on his first holiday with friends. Having boarded the plane an announcement was then made that due to a technical problem with a tyre the passengers would need to disembark while the tyre was changed with an estimated delay of 1 hour. The…
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Booking.com refund issue
Hi, Can anyone give me any advice on what to do please? On 9th November I booked 4 flights from London to Tokyo via Cairo with Eygptair with Booking.com for 18th July and paid 2,269.99. On 19th June I received an email from Go to Gate / Bookings to say my flight had been changed and that the 2nd leg was 2 days later and…
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BA closes claim for expenses
Hi, I hope I'm posting in the right forum. In summary whilst on holiday in April BA cancelled our return flight (las-lgw) within 24 hrs of departure, and rebooked us on to an AA flight (las-lax-lhr) a day later than planned. The email from BA instructed us to speak to our hotel to pay for an extra night and that any meals…
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Help with rerouting costs
I am due to fly to Montpellier early in the morning on 14 July. BA cancelled my flight15 days before the flight. They can’t offer a flight until the next day. The only alternative is an EasyJet flight on the evening of either 13 July or 14 July. I was only due to go for less than 48 hours anyway so going late on 14th or on…
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EasyJet Flight Cancellation Compensation ….or Not
Hello - new here so please be gentle. We were flying from Bristol to Glasgow on 25 June to see The Killers. Got tickets for the gig, AirBnB apartment for one night before flying back first thing on 26. There was an incident (fire alarm in the tower at Bristol) that closed the airport for approx 20 mins. Before they…
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TUI Compensation claim
My flight was delayed due to the manchester airport power cuts. I filled out the compensation form but was told i was not eligible for any extra compensation. I then complained via the TUI live chat that i was not happy with the lack of compensation i was told to email the delay repayment team as they are the only ones…
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TUI flight delay - Rejected Compensation
Hi, Just looking for some advice on a recent rejected claim for flight delay. We were due to fly back to Manchester Airport from Palma on Monday 24th at 22.30. We received an email Monday morning to advise that due to the power cuts on Sunday Morning in Manchester, our flight had been cancelled and a new flight was created…
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Plane diverted, resulting in missed connection
- Our family (2 adults, 12 year old and 8 year old) flew Ethiopian Airways from Addis to Milan. Our flight was diverted to Jeddah, meaning that we got into Milan about 4 hours late. - we therefore missed our connecting flight to London Gatwick with EasyJet. - we spent at least 6 hours in Milan Airport sorting out…
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Ryanair Flight Moved Forward 4hr 45
I have an upcoming trip from London Stanstead to Perugia booked with Ryanair and they have moved both the outbound and inbound legs forward by 4 hours 45 minutes. They have offered no refund and say I must either accept the change or fly the day before or after which I don’t want to do. They say that they only offer a…
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Trying to get refund from TravelUp
Booked flights in October 2019 and travelled first leg on 30.11.2019. Flying via emriates but booked on TravelUp using my debit card I think. The return flight was cancelled in March by Emirates. I have been trying to get my refund through from TravelUp for months. I contacted Emirates who said they had issued a refund but…
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Jet2 Catania problems
This discussion was created from comments split from: Flight delay compensation successes.
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TUI Airways Cancellation / Delay Compensation
Hi, Seeking a little advice - Just returned home from a 13 night trip to Dominican With TUI as a package holiday Everything went well apart from the day we were mean to leave Punta Cana 17th 17:30 Local Time. We were picked up from our hotel at 14:00 but received an email at 13:21 stating our flight had been cancelled due…
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Denied Boarding Ryanair
Hi, My wife and I were due to travel newcastle to barcelona last week on a 9.50pm flight due to land ~ 1am. Initially the flight was delayed which was no issue. Unfortunately the departure time and gates changes a few times and eventually we made it to the correct boarding gate for the new departure at around 11.30pm.…
