AESA JET 2 APPEAL FOR CANCELLED FLIGHT

Fig12

Can anyone assist me please , I am trying to log an Alternative dispute Resolution with AESA , as advised by Jet2 after they rejected my claim for compensation for a cancelled flight Alicante to Newcastle 5.1.25. The AESA site isn't easy to understand or navigate. But I think I have understood you have to register for E identification as a foreigner. How did you do that please I am in the application and UK isn't even listed as a country when it asks for passport issuer ? Am I in the correct place ? Please see screen shot. Any assistance welcome . Flight was cancelled they claim due to extrordinary circumstances , weather in the UK ( snow & ice) stopped the plane coming to pick us up. Despite other airlines flights being able to . UK crew were out of hours. This was the snow & ice forecast all the week before!

eskbanker

Fig12 said:

UK isn't even listed as a country when it asks for passport issuer ?

United Kingdom in Spanish is Reino Unido, so that's where it sits alphabetically in the drop-down list:

Fig12 said:

Any assistance welcome . Flight was cancelled they claim due to extrordinary circumstances , weather in the UK ( snow & ice) stopped the plane coming to pick us up. Despite other airlines flights being able to . UK crew were out of hours. This was the snow & ice forecast all the week before!

It does look like Newcastle airport had significant weather issues on 5 January, which resulted in heavy delays or cancellations to all departing flights, so on the face of it, it sounds highly likely that the airline's reliance on extraordinary circumstances would be upheld by any further review, regardless of how far in advance such conditions were forecast.  What makes you believe otherwise?

Fig12

Thank you Eskbanker that is helpful . I think otherwise because planes were taking off from Newcastle that day and flying into the airport , it wasn't closed as Jet2 stated . My argument would be that the issues were not at Alicante airport where the flight was cancelled , they could have sent an aircraft from elsewhere I am assuming. 

Caz3121

what do you believe was the reason for the cancellation?

the flight checker at EUClaim also shows no compensation - LS584 5th Jan

Unfortunately you are not eligible for compensation.

An extraordinary circumstance means a situation where there was a force majeure. The airline cannot be held responsible for the problems with the flight. Examples of this are air traffic control strikes, bad weather or political instability.

eskbanker

Fig12 said:

Thank you Eskbanker that is helpful . I think otherwise because planes were taking off from Newcastle that day and flying into the airport , it wasn't closed as Jet2 stated . My argument would be that the issues were not at Alicante airport where the flight was cancelled , they could have sent an aircraft from elsewhere I am assuming. 

A look at Newcastle's flights that morning on Flightera shows that nothing took off within three hours of its schedule until afternoon, so it would have been closed initially (until nearly five hours after first scheduled departure) - did Jet2 assert that it was closed all day?


Airlines are expected to have spare resources available, in terms of aircraft and crews, but these are always going to be finite, so it's never going to be viable to be able to reallocate these at short notice to cover every eventuality (there were similar issues that morning at Leeds/Bradford, Manchester, etc), and if the outbound flight to a non-base location was significantly delayed or cancelled due to severe weather, that will generally be considered to count as extraordinary circumstances for the inbound one too.

No harm in trying a claim though, but don't be surprised if it doesn't bear fruit....