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TUI travel delay compensation voucher - can be partly spent ?
If I had a TUI £200 goodwill voucher for long delay (£200), could I use it towards a £150 flight booking and get £50 back ? It is just a code, not sure what terms and conditions apply to it. With Tesco giftcard (also a code) you can use it multiple times until the balance is depleted, does the same principle apply here or…
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Flight EZY3235 Edinburgh - Kefalonia 27/06/24
After a long wait this flight was cancelled. There was no support of any kind from Easyjet apart from a text message 'REFER TO WEBSITE'. No alternative flights available or offered. Considerable addition costs were incurred including travelling to London by train the following day and flight with a different airline, plus…
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Loss of Suitcase.
Hi Hope someone can help. Was on an EasyJet flight from Tenerife to Gatwick and after waiting for luggage for near on an hour all the passengers were told that the luggage had all gone missing so I was not the only unfortunate traveller. Filled in the relevant documentation as to report baggage had not arrived. Can someone…
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EasyJet compensation for cancellation
Hi This morning at 10.30am we received a text from EasyJet to say that our flight from Liverpool, which was due to leave at 19.15, had been cancelled. Then at 11:01 easyJet text again to say they are putting us on a flight from Manchester tomorrow at 19:50. This means we have lost a full day of our holiday and I wonder…
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Missed connection due to pre-booked assistance not arriving.
HelloThis isn't actually about a claim for compensation, but I though people here might have some answers.My first flight was delayed due to the Microsoft issue - obvs not the airline's fault - but made up time and got in only 25 min late. This gave me a very tight connection time (1 hr 20) but it should have still been…
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Ryanair denied boarding
Hi all Last night I was due to fly on Ryanair from Barcelona to Stansted, scheduled departure at 20.25. The plane was late arriving and, when it did, people started boarding. Eventually it got to only a few passengers remaining at the gate and the time was 22.26 or so. In the mistaken belief that EU / UK 261 applies if a…
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delay to to exceptional circumstances- which were not exceptional
Tui have denied compensation for a 20 hour delay on a flight, citing the delay is due to exceptional circumstances due to air traffic control. I do not see it as exceptional circumstances, tui as well as many other airlines are aware that that there is a total ban for frights from 10pm to 5am for all flights…
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Can you claim more than once ?
Myself and the wife have recently had a horrendous flight experience to Kenya. It started with an email from our original carrier cancelling the flight from Heathrow, and then putting us on another flight with a second carrier, 9 hours later and changing at Doha. This second flight then would have made us 11 hours late to…
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Manchester to Calgary delay
Hi, just got back from a holiday to Canada. Our outbound flight was Manchester to Toronto, where we got a connecting flight to Calgary. Flight was all with Air Canada …. Luggage going straight through. Our flight from Manchester left approx 4 hours late, so we had to get put on a later connecting flight to Calgary.…
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Flight to Australia delayed in Sing, any compensation?
Flew to Oz on a BA booking, BA to Sing Qantas to Brisbane. Delayed in Sing and arrived over 3h late. Clearly left uk and changed in Sing, but am I entitled to compensation? BA and Qantas both saying no… thanks
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Flight delayed - there was a 'nature' issue but airline knew in advance of takeoff
In April due to the the recent rain in Dubai my flight was delayed at Gatwick for 1 day, the following day they assured me all was working fine before I checked in otherwise I would have delayed a week and tried again. Anyway at Gatwick they delayed the new flight 9 hours then boarded us, on boarding I received an email…
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Emirates cancelled flight - flew home 8 days later compensation
I travelled to Dubai back in April, our return flight was due on 17th April however, the day before our flight, Dubai experienced extreme rain fall and due to operational issues at the airport the following day, our flight (amongst many others) was cancelled. We were told not to travel to the airport (we couldn't anyway…
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New story: Landmark court ruling opens door to 100,000s of 'crew sickness' flight comp claims
If your flight was delayed or cancelled in the past six years due to pilot or crew sickness, you're now much more likely to be able to claim compensation of up to £520 per person. Read the full story: 'Landmark court ruling opens door to 100,000s of 'crew sickness' flight compensation claims – here's what you need to know'…
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Cancellations and delays due to crew sickness
Many of you have found claims refused or delayed pending the outcome of an appeal to the Supreme Court in the case of Lipton vs BA Cityfyler when a flight from Milan was cancelled due to the sickness of one of the pilots. The passengers were offered an alternative flight to Heathrow but claimed compensation under the usual…
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EU261 for flights brought forward?
On 14th April 2024 I booked a return flight from Luton to Salzburg with Easyjet. Easyjet only flies to Salzburg in January at weekends, both Saturdays and Sundays. The flights I had booked were Sunday 12th January to Sunday 19th January. On 5th June, we I received an email from Easyjet stating that our flight had been…
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XCover.com request non existing document
I had my flight Ryanair delayed 14 hrs and they agreed to Eu261 compensation to be paid in 28 days. However I have a travel insurance XCover to claim for hotel booking refund, the insurance declined my claim without proof of cancellation, delay or rescheduling, clearly stating the reason for the change in departure. I…
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18 Months And Still No Action By British Airways.
My Wife and I had a horrendous trip with BA which included Bags lost for 2 and 4 weeks, 24 hour delays both directions, utter chaos at Heathrow and downgrades on two legs of the journey. After being denied compensation for almost everything, they finally agreed to pay for the downgrades. That was eight months ago. Still no…
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BA flight cancelled due to technical fault but now refuse claim saying it was weather conditions
Hi My 18yr old son was due to fly out to Kos from LGW on a BA Euro flight on 26 Jun on his first holiday with friends. Having boarded the plane an announcement was then made that due to a technical problem with a tyre the passengers would need to disembark while the tyre was changed with an estimated delay of 1 hour. The…
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Booking.com refund issue
Hi, Can anyone give me any advice on what to do please? On 9th November I booked 4 flights from London to Tokyo via Cairo with Eygptair with Booking.com for 18th July and paid 2,269.99. On 19th June I received an email from Go to Gate / Bookings to say my flight had been changed and that the 2nd leg was 2 days later and…
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BA closes claim for expenses
Hi, I hope I'm posting in the right forum. In summary whilst on holiday in April BA cancelled our return flight (las-lgw) within 24 hrs of departure, and rebooked us on to an AA flight (las-lax-lhr) a day later than planned. The email from BA instructed us to speak to our hotel to pay for an extra night and that any meals…
