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Refund for "significant" change in scheduled flight time
TL;DR – following a significant change (six hours) in the timing of a scheduled flight, and contrary to promises made by agents when we were obliged to cancel, we are being offered only a partial refund. The full version is a VERY long saga with BA. Not ideal timing but as Christmas approaches I’m closing in on the…
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Ryanair flight diversion - costs help required
Hi I have spent time researching but can't quite find the info I need. Last night my wife and child were on a Ryanair flight from Leeds to Malaga. The flight was diverted to Alicante (500km away from Malaga). As far as I'm aware no reason for the diversion was given to passengers verbally and definitely none-referenced in…
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Air France cancellations
Hi - I'm in Buenos Aires where Air France have twice cancelled my return flight to the UK and automatically booked me on another - the third attempt is on a flight tomorrow night. However, I am not able to check in for this, and suspect it may be because there are no guaranteed seats for that at present. I've contacted…
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Claiming for expenditure while luggage delayed.
If your luggage is mislaid on a flight, you are entitled to claim for the cost of purchasing replacement items which you need while waiting for your luggage, right? Well, it took three days for China Eastern to deliver my luggage recently, I have contacted them and they are ignoring me. So I have asked Curve to make a…
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easyjet claim form for diverted flight
I was one of the passengers affected by easyjet being unable to land at Gatwick overnight Sunday/Monday 21/22nd jan and had to make my own way home from Birmingham. The pilot announced before he finally let us off the plane that we would probably have to make our own way home as there were no ground staff to assist us. I…
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Package holiday, flight cancelled
We bought a package holiday eg return flights & hotels, last month We arrived at the airport (Gatwick) on Monday this week to be told that the outbound flight was cancelled as the destination airport was closed due to bad weather, and that there would be no flight within the next 24 hours We were told to return home and…
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AirHelp
AirHelp say you pay a 35% fee , but if they need to go down a legal route to obtain your refund they can charge you a seperate “legal fee” on top of this for their lawyers. So what is the initial 35% for if not to legally get your flight delay compensation I understand that this extra legal /laeyers charge is in thir small…
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British Airways Flight Delay
We flew from Miami International to London Heathrow on 9 January 2024 and the flight was delayed 5 hours 36 minutes. BA are claiming extraordinary circumstances to avoid paying any compensation. They say bad weather in the Miami area was the cause, yet the airport remained open the whole time, with flights taking off and…
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BA Flight compensation delay
Can anybody enlighten me as to how I can take a complaint about my case further? my flight from Barcelona in august was delayed over 3 hours and I put in a claim for compensation - £350 per person. to date I have tried calling customer relations, who tell me they aren’t customer relations and that in fact they don’t have a…
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Delay due to 'bad weather'
Hi We were recently delayed by almost 11 hours flying from Lisbon to Luton with easyjet. The incoming plane we were due to fly back on was diverted to Faro due to bad weather (although the weather was fine and other flights seemed to be landing!). After about 2 hours in Faro it flew back to Lisbon and we were given a…
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Connecting flight delayed for 3 days - KLM refusing to pay hotel expenses
First time poster, I didn't know where else to turn and really hope someone can help! In June 2022 we travelled back from Oslo - via Amsterdam - Newcastle. It was a public holiday weekend when we arrived at Amsterdam Schiphol and the airport was chaos, with lots of cancelled flights and people queuing for hours at the…
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Trip.com failure to provide outbound plane ticket to Sydney
Trip.com were the flight agent generated by a search on Skyscanner. They took booking for my flight Heathrow to Sydney and took payment as one booking, not individual payments for each ticket. One week before the flight they said that they could not procure a ticket out. They said they would keep trying. (Emirates had…
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flight delay - multiple airlines involved
We'd booked Edinburgh to Johannesburg through Air France. The schedule was Edinburgh to Amsterdam (KLM), Amsterdam to Paris (KLM), Paris to Joburg (Air France), arriving Joburg 08:55 local time. Before departing Edinburgh, we were informed that some flights at Schipol had been cancelled due to freezing fog, including our…
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Flight refund help
Hi Back in November we had a flight cancelled due to a technical issue with the plane on Air India. Due to the fact we had to be in India by a certain date and the airline had no idea as to when the flight would leave, I had to book another flight. I spoke with the staff at the check in desk and explained the situation and…
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Poor service with Emerald Airlines, It's been 4 months and I am being constantly ignored!
After receiving incredibly poor service on a family flight home from Ireland, I contacted Aer Lingus who said I need to contact Emerald Airlines to complain. I have done numerous times and I have been ignored. Aer Lingus have been less than helpful and just keep telling me to wait. I can't see any complaints handling…
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British Airways - CEDR
Travelled last summer. 5 members of my family across three separate bookings. Put in a claim by sending a tracked letter to BA. Got no response so went to CEDR and this time put in a claim for each booking as they require it like that. For two of the bookings they keep asking for proof that I contacted BA over 8 weeks ago.…
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"Extraordinary circumstances" claimed for delay in earlier flight (knock on effect)
Flew with Jet2 end of August. Flight was delayed by 6 hours from Stansted, due to late arrival of earlier flight, due to bad weather for that flight. Zero communication from Jet2 during that time: no emails, no texts. There was no bad weather in Stansted, nor at the destination airport or on the way. They have of course…
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24 hour delay and possible reimbursement. Cancun to LHR via ATL all with Delta
Hi I am posting on behalf of my nephew and sister to get some advice on a recent journey and the best way to go about getting reimbursement for costs. My sister is currently working in Mexico and paid for flights for my nephew to go and visit. They were through tickets with Delta, changing in Atlanta, bought as one flight…
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BA Refund Ticket Price Difference Between Paid Flight and Flight Now On
Hello, Going round in circles with British Airways, on my 3rd attempt via different means but always end up with the same copy paste response about they can't pay compensation on the basis I was advised in due time about my cancelled (not cancelled!) flight. The cancelled part especially demonstrates they haven't read /…
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Court hearing
In April 2019 my wife and I were due to fly from LHR to the Maldives via a hub airport. The flight was delayed 49mins in leaving LHR which meant that we missed our connecting flight to the Maldives. We were re-booked on to the next available flight which was the next morning. We were ultimately over 7hrs delayed in…