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EasyJet rejected claim - 'severe weather'
Hello all - hoping someone can offer advice regarding a rejected claim.EasyJet state that my flight was cancelled due to "strong gusting winds" causing a hard landing, and this counts as "extroadinary circumstances" because this includes "severe weather conditions". You can find their full response quoted below. I don't…
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Denied boarding , cancelled new flight . 18hrs + arrival delay
Hi , a recent return flight to UK from Spain . On arrival at check in Jet2 had transferred us from LS XX8 TO LS XX80 . Both had the same departure Time . 21:00 LSXX8 Departed at 22.30 approx . LSXX80 was Cancelled . We were take. To Hotel overnight and brought back to airport the day after for new Flight LSXX80 ( SAME AS…
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EU261 care when stuck on the aircraft
Several times now I have been delayed by more than 2.5 hours (but less than 3 hours) being stuck on the aircraft sitting on the airfield. The situation is usually like this: 1) the flight is delayed because incoming flight is delayed;2) boarding begins with 45 minutes - 1 hour delay 3) then some issues arise: we missed out…
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British Airways booking - JAL flight cancellation - Who should pay compensation?
Hi, in dispute with BA and would appreciate any help on this matter. We booked a flight with BA from LHR to Kumamoto Japan, via Tokyo over Christmas and New Year. BA served LHR to Hanada, Tokyo, and JAL served Hanada to Kumamoto. On the return JAL served both legs. Due to the aircraft collision at Hanada on 2nd January,…
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BA missing payment
I had a flight to New York cancelled at xmas, I put in claim for delay and incidentals, BA agreed the claim and paid one sum of delay compensation, and the sum for incidentals, however, there were two of us on the flight, so the other sum of compensation has not been paid. I have tried a couple of times on their own online…
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British Airways cancellation compensation
I'm trying to send my completed BA online claim form but after three attempts over a couple of hours, the form still won't send, it sayd 'Sending your case' but it never gets sent. Any advice please?
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Ryanair Reasonable Expenses
Hi can anyone help me with a Ryanair expenses claim? I was caught up in the ATC meltdown last summer and ended up being stranded in Copenhagen for 2 nights with 100s of other passengers. Ryanair have no staff in copehagen so they told me to arrange my own accommodation and claim back through expenses. When I submitted my…
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Flight delay and shortened holiday for group
So, a travel agent arranged holiday for a group from the UK - individual bookings. Flight was delayed, missed connecting flight. We all arrived at destination 24 hours late with some baggage arriving 72 hours late. Who should resolve the compensation issue? The travel agent or the airline? And should compensation be paid…
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Cancelled BA flights, moved airport and carrier
Hello, I have tried to answer this myself - but there seem to be too many moving parts for my brain to keep up with! I was scheduled on a BA flight from LGW to JFK recently. It should have left at 15:00, arriving 18:15 (local time). It was cancelled at 02:35 that same morning, and I was rebooked on an American Airlines…
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Group Booking Flight Delay Compensation
I recently had a flight delay for which I am trying to go through the compensation process for. The booking was made as a group booking, which was booked and paid for by someone who is not actually named as a passenger on the booking. In terms of using the Resolver tool on MSE, is this best done by the person who made the…
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flight delayed - moved two airports!
Hi, little back story our flight couldn’t take off due to
high winds at Leeds, delayed for 2.50 min then bussed to Manchester airport,
our new plane then couldn’t land at Manchester airport, we were then bussed to Liverpool!
arrived at our destination over 11 hours after our original arrival time. as we left Leeds flights…
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Wizz Air - Impossible to speak to a human and issue with flights compensation
I am going around in circles trying to find a number or email address to contact Wizz Air to have my claims resolved. One of them (over 4 hrs delay) has been dealt with via the online form but with 4 travellers the compensation seems to refer only to the lead booker although they recognise only the lead booker can request…
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Ryanair - compensation for car hire late pick up
I recently took a flight from east midlands to Málaga with Ryanair. We boarded the plane and then were told that we couldn't take off until some maintenance paperwork had been signed off. This took 2 hours and 15 mins to sort and our flight landed 115 minutes late. But, this meant that I was picking up my hire car after…
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Small claims post Brexit issues - flight compensation help!
Hi all, I cannot find any solution to this problem. Really need some advice please! Here's the scenario. Had a flight booked with Sky Express - they overbooked the flight and as it happens, me and my family were the unlucky ones to get bumped off. Terrible customer service, they wouldn't rebook us until 24 hours later,…
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BA flight from Orlando
Hi, I had a flight back from Orlando last Thursday (unfortunately on business) which BA had to cancel due to a fualt on the plane after we had been on the plane for about 2 hrs. We were told that due to the small staff at Orlando we would have to book our own emergency accommodation and transport and claim back. No issue…
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Compensation and Expenses - Codeshare flight
Hello everybody, I'm looking for some advice on a slightly complicated flight itinerary, in which one flight has been cancelled. We booked flights for the 13th March from place A to place D on a single ticket, with Airline1, with the following itinerary: Place A - Place B (Airline2 operating under codeshare) Place B -…
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Significant Wizz Air Alteration - advice on re-routing on alternative airline
Hi all, My girlfriend and I had flights book with Wizz from Gatwick to Catania (Sicily) on the Sunday 31st March - Sunday 7th April. Wizz notified us that the schedule had changed to departing late on Wednesday 3rd April, returning early Saturday 6th April, basically turning our 1 week holiday into 2 full days! Our hotel,…
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Jet2 claim rejected
Hi everyone, I’m interested in any advice please. We’ve had a claim rejected by Jet2 and I am considering appointing no win no fee support. They’ve confirmed that they are still willing to take it on, which tells me I’m probably entitled. The key facts are: - Our flight from Lanzarote to Manchester was delayed by 3hrs and…
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Flight cancelled 5hrs before departure - Ryanair saying it was more than 14 days?
Hi everyone, I would like to lodge a compensation claim with Ryanair after our flight from Krakow to Leeds Bradford Airport was cancelled on the morning of departure. We received notice of the cancellation by email as we were preparing to check out from our hotel. Everyone on the same flight must have found out at the same…
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Missed connection D2 v BA
Booked Man-LHR with 5 hr layover and onward flight LHR-StLucia a few months after booking D2 provided new flight times. Now we only had 1 hr to make the connection at a different terminal at LHR. Destination 2 assured us it was enough time when we phoned. first flight was delayed, missed our connecting flight. BA gave us…
