-
Lufthansa London-Frankfurt-Buenos Aires
Hi all - my wife and I turned up at LHR on 27th November 2023 only to discover the two flights from LHR-FRA-EZE were cancelled (we were rebooked onto flights 24hrs later). I tried to reclaim my statutory allowance + my £200 taxi expenses. Lufthansa replied: we'll pay your expenses €200 (i.e., not GBP!) but not compensation…
-
Flight delay compensation TAP
I have an outstanding delay claim with TAP. The delay occured over a year ago and at the start of November this year the adjudicator ruled in our favour (four of us are on the claim). They stated that the decision was binding on the airline and that they had 30 days to pay us our compensation. That should have been the 1st…
-
Re-routing under EU 261 or UK equivalent
I booked a direct return flight Lon to TLV with Wizz. I was due to fly 3 Jan 2024 but now they cancelled the flight due to security situation. Wizz is offering a flight with a stopover in Larnaca. The Larnaca-Tel-Aviv flight would be operated by their partner airline. My questions are: * Am I entitled under article 8 for…
-
Considering court action over flight delay - advice needed
Hi there, a flight I was on from Gatwick to Dublin in June 2022 arrived over 3 hours late to the destination, and I attempted to pursue compensation. Aer Lingus claimed the delay was legal due to "unforeseen circumstances" despite the fact that staff on the ground and on the plane gave about 3 conflicting reasons for the…
-
Ryanair flight delay over 8 hours - compensation?
Hi everyone, I was hoping someone could please offer some advice. On Saturday 2nd December, my flight from London Stansted to Rome Ciampino was delayed by over 8 hours. We were sat on the plane for the whole delay. Initially, the Ryanair pilot said they needed to de-ice the plane before we could fly. This took a few hours…
-
Flight Cancellation - Hotel Expenses for Non-refundable booking
My flight from Faro to Glasgow was cancelled and I was rebooked by Easyjet for a week and a half later. I have claimed expenses from Easyjet incurred during my extended stay, which they have paid some of. Due to personal circumstances, I had to leave 4 days before the rebooked flight. The hotel bill was non-refundable (I…
-
Thank You Resolver
In January 2023 i received a text message at midnight from Aer Lingus stating to contact them. it turns out my flight from Glasgow via Dublin to LA was now cancelled with less than 12 hours before we flew. with no explanation for the cancellation. We eventually flew Glasgow-London-Washington-LA and in total ended up…
-
British Airways flight delay
Hi, looking for some advice me and my family were delayed on a BA flight from Chicago to Manchester Airport via London Heathrow over eight hours. It has been over three months now since I registered a claim they have agreed to pay compensation the full amount almost 2 weeks ago now still nothing in the bank no help from ba…
-
Virgin Same Day Cancelation
so I am due to fly to St Lucia this morning, however, I woke up to an email from Virgin saying my flight had been cancelled and that I had been revoked for Wednesday. I managed to plan an alternative flight to the States and then across to St Lucia tomorrow so hopefully I will only miss a day of holiday. (Am I able to…
-
Advice on British Airways delay please
Hi everyone. First post here and just wanted to know if i was eligible for flight delay compensation as i keep getting conflicting information and i am not sure who else to ask!! So in September we took a flight from Glasgow airport, connecting at London Heathrow with final destination Hong Kong. Our flight was booked with…
-
Power of attorney - Template
Sorry to start a new threadTried submitting our claim last night. After 3 hrs scanning all the receipts , and the website site keep timing out we finally got to the end as we thought. Wizz air need a Power of Attorney form for each passenger Does anyone have or know of a template we can use thanks
-
Admiral Travel Claim taking over 2 months
Hello, not sure if anyone has experienced this. But I purchased an annual travel Insurance policy with Admiral on the 1st week of January 2022. I travelled and had to make a claim for a missed flight which was submitted and confirmed as received in the last week of January 2022. It's been just shy of 2 months now. I…
-
Cancelled flight not actually cancelled
Hi, has anyone had this experience and if so how did they handle it and were they entitled to compensation from the airline. Before departing on holiday, I received an email from Easyjet telling me that my return flight was cancelled and being offered either a refund or the option to travel home 1 day earlier. I phoned to…
-
Delay or Cancellation?
I bought a TravelTime insurance, the policy schedule said Cancellation: £2000 and Delay: £750. We intended a fly drive holiday and so thought some delay insurance wise. I thought that I was covered for £750 if there was a delay. The EasyJet flight was cancelled 30 minutes before departure because of 'crew issues'. EasyJet…
-
Ryanair flight cancelled twice in 2 days
I was travelling with my girlfriend last week to Krakow for a weeks holiday. We went to airport for our flight home on Friday 1/12/23 2205. It was cancelled at 1208am and rescheduled for 2/12/23 at 1500. We had no information on as to why it was cancelled but just told to come back the next day. We had to find a hotel room…
-
Ryanair rejecting hotel expense claim
My flight was cancelled due to a strike that was out of Ryanair’s control. I understand I am not entitled to compensation. They offered a flight refund or to book next flight. I chose the latter and the next available flight was 24 hours after my initial cancelled flight and I booked it. I was advised by Ryanair that if I…
-
ITA Scheduled a Missed Connection Compensation
ITA scheduled changed 2 months ago my flight to Vietnam from Barcelona via Rome and Paris with only 20 minutes for the connection in Paris. This was due to a schedule change on the Rome to Paris leg. Paris to Vietnam leg was with Vietnam Airlines codeshare. Ticket is entirely ITA. I discussed it with them at the time and…
-
Assistance at Charles de Gaulle airport caused us to miss our onward flight to Newcastle from Geneva
I need assistance at airports between flights. On 10th October the assistance simply abandoned me and the son I was travelling with in several different places and eventually decided that they would stroll to the gate, knowing that the flight to Newcastle had left. We had to make out way back to the Air France help deskto…
-
BA Munich to Aberdeen via Heathrow June 19th 2023
We booked return tickets direct with BA and the outward flights when well, however the return Munich to Heathrow was delayed by IT problems at check in and with several manual passenger counts and identification when on board. We eventually departed about 2130 Munich time nearly 3 hours late. We made the crew well aware…
-
Over 3hr delay: Ryanair lack of de-icers at Stansted or weather?
Delay on 1st Dec over 3 hours with Ryanair, no refreshments or reason given. Boarded the plane late as another plane was on our stand. Sat on the plane for almost 4 hours. Told by the captain we were waiting for the de-icer and were 11th in the queue. The de-icer was owned and operated by Ryanair. Other flights left on…
