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Delay due to 'bad weather'
Hi We were recently delayed by almost 11 hours flying from Lisbon to Luton with easyjet. The incoming plane we were due to fly back on was diverted to Faro due to bad weather (although the weather was fine and other flights seemed to be landing!). After about 2 hours in Faro it flew back to Lisbon and we were given a…
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Connecting flight delayed for 3 days - KLM refusing to pay hotel expenses
First time poster, I didn't know where else to turn and really hope someone can help! In June 2022 we travelled back from Oslo - via Amsterdam - Newcastle. It was a public holiday weekend when we arrived at Amsterdam Schiphol and the airport was chaos, with lots of cancelled flights and people queuing for hours at the…
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Trip.com failure to provide outbound plane ticket to Sydney
Trip.com were the flight agent generated by a search on Skyscanner. They took booking for my flight Heathrow to Sydney and took payment as one booking, not individual payments for each ticket. One week before the flight they said that they could not procure a ticket out. They said they would keep trying. (Emirates had…
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flight delay - multiple airlines involved
We'd booked Edinburgh to Johannesburg through Air France. The schedule was Edinburgh to Amsterdam (KLM), Amsterdam to Paris (KLM), Paris to Joburg (Air France), arriving Joburg 08:55 local time. Before departing Edinburgh, we were informed that some flights at Schipol had been cancelled due to freezing fog, including our…
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Flight refund help
Hi Back in November we had a flight cancelled due to a technical issue with the plane on Air India. Due to the fact we had to be in India by a certain date and the airline had no idea as to when the flight would leave, I had to book another flight. I spoke with the staff at the check in desk and explained the situation and…
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Poor service with Emerald Airlines, It's been 4 months and I am being constantly ignored!
After receiving incredibly poor service on a family flight home from Ireland, I contacted Aer Lingus who said I need to contact Emerald Airlines to complain. I have done numerous times and I have been ignored. Aer Lingus have been less than helpful and just keep telling me to wait. I can't see any complaints handling…
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British Airways - CEDR
Travelled last summer. 5 members of my family across three separate bookings. Put in a claim by sending a tracked letter to BA. Got no response so went to CEDR and this time put in a claim for each booking as they require it like that. For two of the bookings they keep asking for proof that I contacted BA over 8 weeks ago.…
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"Extraordinary circumstances" claimed for delay in earlier flight (knock on effect)
Flew with Jet2 end of August. Flight was delayed by 6 hours from Stansted, due to late arrival of earlier flight, due to bad weather for that flight. Zero communication from Jet2 during that time: no emails, no texts. There was no bad weather in Stansted, nor at the destination airport or on the way. They have of course…
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24 hour delay and possible reimbursement. Cancun to LHR via ATL all with Delta
Hi I am posting on behalf of my nephew and sister to get some advice on a recent journey and the best way to go about getting reimbursement for costs. My sister is currently working in Mexico and paid for flights for my nephew to go and visit. They were through tickets with Delta, changing in Atlanta, bought as one flight…
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BA Refund Ticket Price Difference Between Paid Flight and Flight Now On
Hello, Going round in circles with British Airways, on my 3rd attempt via different means but always end up with the same copy paste response about they can't pay compensation on the basis I was advised in due time about my cancelled (not cancelled!) flight. The cancelled part especially demonstrates they haven't read /…
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Court hearing
In April 2019 my wife and I were due to fly from LHR to the Maldives via a hub airport. The flight was delayed 49mins in leaving LHR which meant that we missed our connecting flight to the Maldives. We were re-booked on to the next available flight which was the next morning. We were ultimately over 7hrs delayed in…
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Missed flight through airport power cut
There are all sorts of info available when a flight is delayed or cancelled but little or no info available when a flight is missed as it was impossible to check in through an airport issue! Hundreds of passengers missed flights from Stansted on 20 August as a (brief) power cut at the airport meant computer systems…
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TUI flight delay from boa vista for over 24hrs
JUST LOOKING FOR SOME HELP AND ADVICE PLEASE (Boa vista holiday) We were supposed to return home from Boa vista on the 19/12/23 but the plane never came to the airport due to poor weather and we were cancelled to the following day 20/12/23. The issue is we were taken to the airport and made to check in and go through…
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Who do I seek compensation from?
I
booked a flight through TravelUp from Heathrow to Los Angeles. The
airline was British Airways, however, with the inbound flight they used their
'preferred partner' American Airlines. It was
this inbound flight at 11:30pm that had the issue. Firstly,
the flight was cancelled because one of the tyres punctured as we went…
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Certificate of representation
Hi I am trying to claim from Turkish airlines for a cancelled flight. They have replied saying they need a certificate of representation to confirm my partner is happy for me to claim on their behalf. But what does a certificate of representation mean? Thanks
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BA Flight delays
Hi all, I just wanted to understand what other people's experiences have been and what they think my circumstances warrant. So in Sept my family and I flew to New York with BA:GLA - LHR LHR - JFK Our flight from Glasgow was delayed by 2 hours meaning that we arrived in London around the time our JFK flight left, meaning we…
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Virgin Atlantic Abandoned 19 year old daughter in San Fransisco
Help needed as I don't know where to start to complain or the eu laws as we have been in Sydney for the last 10 years. My 19 year old daughter was due to fly home from London to Sydney via LAX on 22 Dec- this was return journey from a outbound flight taken in Sept 2023 The flight was booked through Expedia and was a Virgin…
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24hr Flight Delay - Emirates
Hi I was wondering whether I could ask some advice on this issue as it appears Emirates are refusing to compensate due to technical difficulties. My understanding was in these situations something needed to be ‘beyond their control’ or an ‘act of god’ or some such reason I attach a screenshot of their response. Would be…
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Lufthansa London-Frankfurt-Buenos Aires
Hi all - my wife and I turned up at LHR on 27th November 2023 only to discover the two flights from LHR-FRA-EZE were cancelled (we were rebooked onto flights 24hrs later). I tried to reclaim my statutory allowance + my £200 taxi expenses. Lufthansa replied: we'll pay your expenses €200 (i.e., not GBP!) but not compensation…
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Flight delay compensation TAP
I have an outstanding delay claim with TAP. The delay occured over a year ago and at the start of November this year the adjudicator ruled in our favour (four of us are on the claim). They stated that the decision was binding on the airline and that they had 30 days to pay us our compensation. That should have been the 1st…
