Missed connecting flight on BA

Samshine37

Hi guys im wondering if anyone can shed any light on this situation,

I had a flight booked through BA going to Abu Dhabi from Edinburgh through London Heathrow! The first flight was delayed and then delayed boarding, then there was issues with suitcases on the flight resulting in us not leaving the tarmac until 935pm resulting in me missing my connecting flight to Abu Dhabi with BA. I sent a claim form off for compensation as the next flight they put me on was not until 930am the following day from London to Abu Dhabi, when I originally should have arrived in Abu Dhabi at 830am.

They responded with a generic apology email, surely this is not acceptable and should be due to compensation since I didn't not arrive in any Dhabi until 730pm the following day, 11 hours after original landing time. Any help would be appreciated 👍

jimi_man

Why was the first flight delayed? If it's something beyond their control - weather for example, then compensation isn't generally payable.

Samshine37

Hey they never gave us any reason, flight was supposed to leave at 730pm and we didn't start boarding until 750pm then we where sitting on the plane until 935pm before taking off so when we eventually did and in London I had missed the connecting flight 

jimi_man

What was the date and the flight number? If it’s not too long ago it might be possible to find the reason why it was cancelled?