Can I claim extra cost as Ryanair changed the return airport to a different city?

daxu

Hi,
I booked a return flight from Bournemouth to Carcassonne. However, the return airport was changed to Toulouse by Ryanair. When I called them initially, the customer service people said I could claim for extra cost like travel or hotel.
However, when I try to use their form to claim, now it wont let me and says as the notice was sent more than 21 days, I am not qualified for this.
Is Ryanair right or maybe there is something I can argue?
Thanks

Newbie_John

I don't think so, if they cancel/reschedule your flight giving you "long enough" notice - 21 days sounds like it - all you can do is reschedule your flight for another day, or another better suiting airport. You could also cancel it for a full refund and book with another airline.

What travel insurance do you have?

daxu

Travel insurance? 😁

eskbanker

daxu said:

Hi,
I booked a return flight from Bournemouth to Carcassonne. However, the return airport was changed to Toulouse by Ryanair. When I called them initially, the customer service people said I could claim for extra cost like travel or hotel.
However, when I try to use their form to claim, now it wont let me and says as the notice was sent more than 21 days, I am not qualified for this.
Is Ryanair right or maybe there is something I can argue?
Thanks

The CAA's expectation, based on its interpretation of the regulations, is that the airline is responsible for the travel arrangements between airports:

Re-routing via alternative airports

6.8 Where airlines offer to re-route passengers to / from a different airport than the original flight, the airline should organise the transport to / from that airport. The CAA does not expect airlines to fail in this obligation. However, where such a failure occurs, the airline should provide prompt re-imbursement of any expenses incurred by affected passengers in travelling to / from the alternative airport and should inform the affected passenger directly, for example by email, about how to make a claim. 

Re-routing in accordance with Article 8 of Regulation (EU) 261/2004

Toulouse looks to be about an hour from Carcassonne so I can see that a claim for a hotel is unlikely to be viable, but a train ticket ought to be refunded.

21 days is a complete red herring - advance notification means that they may not have to pay compensation under article 7 of the regulations, but they still need to comply with the article 8 rerouting obligations.