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Help with rerouting costs
I am due to fly to Montpellier early in the morning on 14 July. BA cancelled my flight15 days before the flight. They can’t offer a flight until the next day. The only alternative is an EasyJet flight on the evening of either 13 July or 14 July. I was only due to go for less than 48 hours anyway so going late on 14th or on…
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EasyJet Flight Cancellation Compensation ….or Not
Hello - new here so please be gentle. We were flying from Bristol to Glasgow on 25 June to see The Killers. Got tickets for the gig, AirBnB apartment for one night before flying back first thing on 26. There was an incident (fire alarm in the tower at Bristol) that closed the airport for approx 20 mins. Before they…
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TUI Compensation claim
My flight was delayed due to the manchester airport power cuts. I filled out the compensation form but was told i was not eligible for any extra compensation. I then complained via the TUI live chat that i was not happy with the lack of compensation i was told to email the delay repayment team as they are the only ones…
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TUI flight delay - Rejected Compensation
Hi, Just looking for some advice on a recent rejected claim for flight delay. We were due to fly back to Manchester Airport from Palma on Monday 24th at 22.30. We received an email Monday morning to advise that due to the power cuts on Sunday Morning in Manchester, our flight had been cancelled and a new flight was created…
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Plane diverted, resulting in missed connection
- Our family (2 adults, 12 year old and 8 year old) flew Ethiopian Airways from Addis to Milan. Our flight was diverted to Jeddah, meaning that we got into Milan about 4 hours late. - we therefore missed our connecting flight to London Gatwick with EasyJet. - we spent at least 6 hours in Milan Airport sorting out…
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Ryanair Flight Moved Forward 4hr 45
I have an upcoming trip from London Stanstead to Perugia booked with Ryanair and they have moved both the outbound and inbound legs forward by 4 hours 45 minutes. They have offered no refund and say I must either accept the change or fly the day before or after which I don’t want to do. They say that they only offer a…
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Trying to get refund from TravelUp
Booked flights in October 2019 and travelled first leg on 30.11.2019. Flying via emriates but booked on TravelUp using my debit card I think. The return flight was cancelled in March by Emirates. I have been trying to get my refund through from TravelUp for months. I contacted Emirates who said they had issued a refund but…
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Jet2 Catania problems
This discussion was created from comments split from: Flight delay compensation successes.
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TUI Airways Cancellation / Delay Compensation
Hi, Seeking a little advice - Just returned home from a 13 night trip to Dominican With TUI as a package holiday Everything went well apart from the day we were mean to leave Punta Cana 17th 17:30 Local Time. We were picked up from our hotel at 14:00 but received an email at 13:21 stating our flight had been cancelled due…
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Denied Boarding Ryanair
Hi, My wife and I were due to travel newcastle to barcelona last week on a 9.50pm flight due to land ~ 1am. Initially the flight was delayed which was no issue. Unfortunately the departure time and gates changes a few times and eventually we made it to the correct boarding gate for the new departure at around 11.30pm.…
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Flight cancelled, had to travel home a day early.
Was due to travel on BA2671 from Majorca to London Gatwick yesterday Thursday 20th June arriving at 2.15pm, received an email from BA Tuesday 18th June at 7pm saying it was cancelled. They had rebooked me to fly to London City Airport via Ibiza arriving at 8.10pm 20th June. This was not suitable as my car was parked at…
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Ryanair Cancelled Flight Compensation
Hi, I was due to fly home to Liverpool from Spain on 11.6.24. Me, my wife and two children had checked in, were at the gate, and the flight disappeared. I later received an email from Ryanair blaming 'Thunderstorms' for the cancellation. Because it was cancelled due to adverse weather, we are not entitled to any…
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Bumped by Qantas from Direct to Indirect Flight
I paid Qantas for a direct flight from London to Perth Australia, on the return leg they bumped us to an indirect flight with Qatar that got us home 7 hours late to a different terminal. I asked for a refund in the difference in cost between a direct flight and indirect flight (£400). They refused. Is there anything I can…
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Booking.Com drama
We booked flights through booking.com in August 2023 for our summer holiday for this year. We paid 2.2k for flights from Gatwick - Calgary and Vancouver back to Gatwick - we are travelling between the two cities and this was a great deal for a family of 4 so we nabbed it. Last weekend - June 2nd i logged on to our booking…
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Virgin connecting US flight cancelled
Hi We booked flight from Manchester to Raleigh, Durham (USA) with connecting flight from JFK New York with Virgin Atlantic. On arrival to JFK, advised that connecting flight had been cancelled (with delta airlines). Next available flight 24 hours later with different airline: No offer of accommodation, meals etc. we booked…
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Cancelled flight
We had flights with KLM from Manchester to Rio via Amsterdam. At boarding time they cancelled and provided us with a flight from another terminal with Air Portugal. The Air Portugal flight had a 9 hour wait in Lisbon resulting in us arriving over 9 hours later in Rio, our baggage going missing and missing a hotel stay.…
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Flight Cancellation - Refund, less travel agent admin fee
Be grateful for some clarity. Booked flights to Mumbai from London with Air Canada. 1 ticket with one travel agent, they are charging £75 admin fee (total) 5 tickets booked with another travel agent, & they are charging £24 admin fee (total) Are admin fee deductions legal in the UK? Should I just agree to the refunds, so…
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Connecting Flights Compensation
On the 24th May we flew with Emirates to the Maldives via Dubai. No issues on the first leg of the flight however our 04:20 flight to Male was cancelled due to a technical fault with the aircraft. We were then booked on the 09:45 flight which got in at 14:46 which was over 5 hours later. My question is are we entitled to…
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Cancellation due to current conflict in Israel.
I was booked on an EasyJet flight to TLV 15/04/2024 that was cancelled and rebooked for 17/04/2024 and subsequently cancelled indefinitely. Am I entitled to compensation in accordance to Article 7.1 (c) of Regulation (EU) 261/2004 as retained in UK law? I understand that EasyJet will claim 'extraordinary circumstances' due…
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Flight delay, missed connecting flights
We had flights booked with KLM, from Newcastle to Bangkok and a connecting flight from Bangkok to Chiang Mai with another airline. The initial flight was delayed due to technical issues with the plane and we landed in Amsterdam 3hrs late, our KLM connection was missed and they booked us on a flight to Vienna using another…
