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Flight Cancellation - Refund, less travel agent admin fee
Be grateful for some clarity. Booked flights to Mumbai from London with Air Canada. 1 ticket with one travel agent, they are charging £75 admin fee (total) 5 tickets booked with another travel agent, & they are charging £24 admin fee (total) Are admin fee deductions legal in the UK? Should I just agree to the refunds, so…
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Connecting Flights Compensation
On the 24th May we flew with Emirates to the Maldives via Dubai. No issues on the first leg of the flight however our 04:20 flight to Male was cancelled due to a technical fault with the aircraft. We were then booked on the 09:45 flight which got in at 14:46 which was over 5 hours later. My question is are we entitled to…
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Cancellation due to current conflict in Israel.
I was booked on an EasyJet flight to TLV 15/04/2024 that was cancelled and rebooked for 17/04/2024 and subsequently cancelled indefinitely. Am I entitled to compensation in accordance to Article 7.1 (c) of Regulation (EU) 261/2004 as retained in UK law? I understand that EasyJet will claim 'extraordinary circumstances' due…
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Flight delay, missed connecting flights
We had flights booked with KLM, from Newcastle to Bangkok and a connecting flight from Bangkok to Chiang Mai with another airline. The initial flight was delayed due to technical issues with the plane and we landed in Amsterdam 3hrs late, our KLM connection was missed and they booked us on a flight to Vienna using another…
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Late cancelled flight
Me and a colleague had an early morning flight booked business class from Gatwick to Amsterdam. We were staying at a hotel the night before as had to be at airport for 5.30am. The flight was cancelled at 18:30 the night before and eventually got a new flight booked from City Airport to Amsterdam. We had to book another…
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Reimbursement when delayed flight resulted in missed connection
We were delayed just over 4 hours coming back from a holiday. The delay meant we missed our connection from Gatwick to Glasgow. Airline was British Airways who only operate a single flight from Gatwick to Glasgow on a Sunday and they offered a flight from Heathrow instead. One of our party had been ill on holiday, is a…
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Booked flights via BA
I booked flights from London - Antigua - Beef Island all through BA. The connecting flights Antigua-Beef island were on an Intercarribbean airline flight. On the return journey, the Intercarribbean flight from Torsola-Antigua was delayed by 4 hours which caused us to miss our connecting BA flight as they were not able to…
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Ferry cancellation/delay compensation
Some help please. I know this isn’t flight delay but hope there’s some experts on here that can advise on this too. I sailed from Irish republic to France in March 2023. Brittany ferries notified me of a cancellation 5 days in advance of my return journey, necessitating an additional 3 day stay with no assistance from them…
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Flight from Sal, Cape Verde to Birmingham International 9th February 2024 delayed 4 + hours
Hi all New here! Just starting the process having seen the guidance on MSE recently. Has anyone had any success with this claim so far? aculou
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BA Costa Rica - London BAH13579-23 // LJNYUW
Was anyone of the badly delayed San Hose-London flight that was delayed about 15 hours early in March 24? We were due to return from Costa Rica on Tuesday 5th March at 6.40 (CR time). 50 minutes before departure the flight was cancelled - lots of rumours as to why but no firm information. Chaos in the airport as there was…
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Travel Insurance won't cover Dubai Flooding Delays due to Operational Reasons
Hi everyone, I was one of the many passengers stranded in Dubai airport during the days following the flooding. Overall, my journey was delayed a total of 24 hours - after hearing other people's experiences, I realise I was one of the lucky ones with such a 'short' delay. I have a travel insurance policy with Zurich…
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Flight delay and change of resort
I went on trip advisor on Sunday b4 we left to find out hotel we were going to in Phuket has shut for a refurbWe emailed hotel and they told us we were going to a sister hotel in another resort The travel agent knew nothing about it when we went down Monday morning b4 we left for Bangkok If I hadn’t noticed we would have…
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Dubai Cancellation due to floods - Urgent help required
Hi all, I travelled to Dubai on the 12th of April and was due to return on April the 17th. Unfortunately on the morning of our return flight home Dubai was hit with flooding. We had already checked in online and managed to make it to the airport. As we were about to drop our bags off a member of staff said we couldn't as…
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Widerøe & SAS fiasco - who do we claim from?
We were booked onto a flight from Aberdeen to Stavanger last week that was due to arrive in Stavanger around 6.30pm. They cancelled our flight a few hours before departure but booked us onto a flight an hour an a bit late with SAS. But that flight was then delayed due to a technical issue and we had to wait until 10.45 for…
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I am confused, is my delay from London Heathrow to Kathmandu via Abu Dhabi eligible?
Ticket is as follows: London Heathrow - Abu Dhabi - Kathmandu However, the plane took off late due to technical issue and ended up in Abu Dhabi 1 hour 55 minutes later than planned. This resulted in us missing our transit flight to Kathmandu. We were then rescheduled for a flight next day (approximately 22 hours later than…
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Flight Delayed by 4.5 hours - Ryanair website claims not eligible for compensation
As the title says our flight to Vienna was delayed 4.5hours, yet the Ryanair website claims we are not eligible for compensation. Is this a standard Ryanair ploy or can there be a reason?
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AVIATION ADR resolution baffling
Without going through the detail they concluded "The delay was caused by a non extraordinary reason.therefore compensation is due. Accordingly, on that basis, I determine that compensation is not payable " That is the last paragraph of their decision,word for word nothing missed out or added. I don't understand. To me it…
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ChecknFly/BA/AA delay
Hi all, I'd be really grateful for some advice. My friend and I booked flights to Louisville, KY last Autumn with the website CheckNFly. The journey was 3 parts, Edinburgh/London, London/PA, PA/Louisville. The first leg was delayed, this was with BA. We then missed our connection. American Airlines rebooked us to…
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Air France customer service
Sounding out the forum here. My family and I flew Air France to Abu Dhabi in April from LHR via Paris Charles de Gaulle. Slight delay on the way out (2 hrs), Air France gave us some vouchers (11 euro each) in CDG for food to apologise and make up for it. Nice bonus. On the way back, our Weds 9am flight from Abu Dhabi was…
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Lufthansa denying compensation
Hello, and thanks for any replies to this.. Seven of us booked Lufthansa flights through Booking.com to Munich from Manchester.. 30/11 fly out, 3/12 fly back. Over that weekend there was heavy snow in the Munich area, we arrived at Munich airport at lunchtime for our scheduled take off time which was 22.15. Trains to…
