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Missed flight through airport power cut
There are all sorts of info available when a flight is delayed or cancelled but little or no info available when a flight is missed as it was impossible to check in through an airport issue! Hundreds of passengers missed flights from Stansted on 20 August as a (brief) power cut at the airport meant computer systems…
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TUI flight delay from boa vista for over 24hrs
JUST LOOKING FOR SOME HELP AND ADVICE PLEASE (Boa vista holiday) We were supposed to return home from Boa vista on the 19/12/23 but the plane never came to the airport due to poor weather and we were cancelled to the following day 20/12/23. The issue is we were taken to the airport and made to check in and go through…
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Who do I seek compensation from?
I
booked a flight through TravelUp from Heathrow to Los Angeles. The
airline was British Airways, however, with the inbound flight they used their
'preferred partner' American Airlines. It was
this inbound flight at 11:30pm that had the issue. Firstly,
the flight was cancelled because one of the tyres punctured as we went…
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Certificate of representation
Hi I am trying to claim from Turkish airlines for a cancelled flight. They have replied saying they need a certificate of representation to confirm my partner is happy for me to claim on their behalf. But what does a certificate of representation mean? Thanks
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BA Flight delays
Hi all, I just wanted to understand what other people's experiences have been and what they think my circumstances warrant. So in Sept my family and I flew to New York with BA:GLA - LHR LHR - JFK Our flight from Glasgow was delayed by 2 hours meaning that we arrived in London around the time our JFK flight left, meaning we…
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Virgin Atlantic Abandoned 19 year old daughter in San Fransisco
Help needed as I don't know where to start to complain or the eu laws as we have been in Sydney for the last 10 years. My 19 year old daughter was due to fly home from London to Sydney via LAX on 22 Dec- this was return journey from a outbound flight taken in Sept 2023 The flight was booked through Expedia and was a Virgin…
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24hr Flight Delay - Emirates
Hi I was wondering whether I could ask some advice on this issue as it appears Emirates are refusing to compensate due to technical difficulties. My understanding was in these situations something needed to be ‘beyond their control’ or an ‘act of god’ or some such reason I attach a screenshot of their response. Would be…
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Lufthansa London-Frankfurt-Buenos Aires
Hi all - my wife and I turned up at LHR on 27th November 2023 only to discover the two flights from LHR-FRA-EZE were cancelled (we were rebooked onto flights 24hrs later). I tried to reclaim my statutory allowance + my £200 taxi expenses. Lufthansa replied: we'll pay your expenses €200 (i.e., not GBP!) but not compensation…
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Flight delay compensation TAP
I have an outstanding delay claim with TAP. The delay occured over a year ago and at the start of November this year the adjudicator ruled in our favour (four of us are on the claim). They stated that the decision was binding on the airline and that they had 30 days to pay us our compensation. That should have been the 1st…
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Re-routing under EU 261 or UK equivalent
I booked a direct return flight Lon to TLV with Wizz. I was due to fly 3 Jan 2024 but now they cancelled the flight due to security situation. Wizz is offering a flight with a stopover in Larnaca. The Larnaca-Tel-Aviv flight would be operated by their partner airline. My questions are: * Am I entitled under article 8 for…
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Considering court action over flight delay - advice needed
Hi there, a flight I was on from Gatwick to Dublin in June 2022 arrived over 3 hours late to the destination, and I attempted to pursue compensation. Aer Lingus claimed the delay was legal due to "unforeseen circumstances" despite the fact that staff on the ground and on the plane gave about 3 conflicting reasons for the…
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Ryanair flight delay over 8 hours - compensation?
Hi everyone, I was hoping someone could please offer some advice. On Saturday 2nd December, my flight from London Stansted to Rome Ciampino was delayed by over 8 hours. We were sat on the plane for the whole delay. Initially, the Ryanair pilot said they needed to de-ice the plane before we could fly. This took a few hours…
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Flight Cancellation - Hotel Expenses for Non-refundable booking
My flight from Faro to Glasgow was cancelled and I was rebooked by Easyjet for a week and a half later. I have claimed expenses from Easyjet incurred during my extended stay, which they have paid some of. Due to personal circumstances, I had to leave 4 days before the rebooked flight. The hotel bill was non-refundable (I…
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Thank You Resolver
In January 2023 i received a text message at midnight from Aer Lingus stating to contact them. it turns out my flight from Glasgow via Dublin to LA was now cancelled with less than 12 hours before we flew. with no explanation for the cancellation. We eventually flew Glasgow-London-Washington-LA and in total ended up…
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British Airways flight delay
Hi, looking for some advice me and my family were delayed on a BA flight from Chicago to Manchester Airport via London Heathrow over eight hours. It has been over three months now since I registered a claim they have agreed to pay compensation the full amount almost 2 weeks ago now still nothing in the bank no help from ba…
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Virgin Same Day Cancelation
so I am due to fly to St Lucia this morning, however, I woke up to an email from Virgin saying my flight had been cancelled and that I had been revoked for Wednesday. I managed to plan an alternative flight to the States and then across to St Lucia tomorrow so hopefully I will only miss a day of holiday. (Am I able to…
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Advice on British Airways delay please
Hi everyone. First post here and just wanted to know if i was eligible for flight delay compensation as i keep getting conflicting information and i am not sure who else to ask!! So in September we took a flight from Glasgow airport, connecting at London Heathrow with final destination Hong Kong. Our flight was booked with…
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Power of attorney - Template
Sorry to start a new threadTried submitting our claim last night. After 3 hrs scanning all the receipts , and the website site keep timing out we finally got to the end as we thought. Wizz air need a Power of Attorney form for each passenger Does anyone have or know of a template we can use thanks
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Admiral Travel Claim taking over 2 months
Hello, not sure if anyone has experienced this. But I purchased an annual travel Insurance policy with Admiral on the 1st week of January 2022. I travelled and had to make a claim for a missed flight which was submitted and confirmed as received in the last week of January 2022. It's been just shy of 2 months now. I…
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Cancelled flight not actually cancelled
Hi, has anyone had this experience and if so how did they handle it and were they entitled to compensation from the airline. Before departing on holiday, I received an email from Easyjet telling me that my return flight was cancelled and being offered either a refund or the option to travel home 1 day earlier. I phoned to…