Ryanair flight to Dublin delayed by more than 3 hours - Ryanair says not delayed

TheKnight83

My flight from Dubrovnik to Dublin (TKMBGS) was originally scheduled to fly on 29th Sept at 22:00. However, it was delayed and did not fly until 30th Sept 09:30. I tried submitting a compensation claim through ryanair portal, but come up with an error message saying 

We're sorry but the flight you have selected was not delayed on arrival more than 3 hours. Please select the correct flight and try again.

I have emails from Ryanair stating that the flight was delayed until the next morning. 

What are my options here? I tried the EU online dispute resolution (ODR) portal, but since I'm a british national living in UK/Belfast, it is not in the list of eligible countries that I can select from the dropdown. 

Westin

TheKnight83 said:

My flight from Dubrovnik to Dublin (TKMBGS) was originally scheduled to fly on 29th Sept at 22:00. However, it was delayed and did not fly until 30th Sept 09:30. I tried submitting a compensation claim through ryanair portal, but come up with an error message saying 

We're sorry but the flight you have selected was not delayed on arrival more than 3 hours. Please select the correct flight and try again.

I have emails from Ryanair stating that the flight was delayed until the next morning. 

What are my options here? I tried the EU online dispute resolution (ODR) portal, but since I'm a british national living in UK/Belfast, it is not in the list of eligible countries that I can select from the dropdown. 

I can’t see a RyanAir/Buzz flight scheduled on that day (29 Sep).  Did you have a schedule change in advance of this departure date? When did you receive an email from Ryanair with new timings?

For the flight you actually took - do you have a flight number from a boarding pass?

Nearest are:

28SEP
FR 3881. Scheduled DBV 0600 DUB 0825. Actual DBV 0608 DUB 0811

30SEP
FR 3881. Scheduled DBV 2205 DUB 0030. Actual DBV 2216 DUB 0047