Get I reimbursement after Ryanair told me a flight was cancelled but isn't

AndrewAfresh2

I had a booking for outward & return from Stansted to Portugal in Feb25. At 00:48 today Ryanair emailed to say my return was cancelled. Ryanair not having any suitable flights from other Portuguese airports, I applied for a refund (which they say is processed) and rebooked with EasyJet; the EasyJet flight is to Gatwick. I booked a taxi to pick up my car which will be at Stansted.

Today Ryanair email to say the flight is not cancelled and the cancellation email was sent in error; it says “If you have already requested a refund, and wish to travel as scheduled please contact our customer service team, here, to have your booking reinstated”

If I reinstate the Ryanair flight & cancel the EasyJet one, what are the chances of Ryanair reimbursing me for the EasyJet flight and the taxi?

Thanks for any advice especially about how to ask for reimbursement!

eskbanker

Probably worth following this other thread about the same issue:

https://forums.moneysavingexpert.com/discussion/6568128/ryan-air-cancelled-flight-e-mail