Jet2 compensation!!!

mrsmac59

Any assistance be grateful.
Following a return flight from Mallorca to Newcastle on 29th June this year. Flight should have departed at 22:50 arriving at Newcastle.Many delays at departure lounge and en route home.Approximately 3/4 hr before flight was due to land we were informed we were to be diverted to Manchester ,disembarked from plane at 04:15.Eventually arrived at Newcastle via coach at 08:55 on 30th June.Another horrendous journey.
We made notes of  all issues.Due to the trauma and other issues claim was not put in immediately.
My daughter was lead traveller she has put in a very detailed complaint to Jet 2,two e mails later were still waiting for recompense They're still looking into complaint.
Where and what should we do now Please help 
If by chance you  were a traveller on this flight your assistance would be appreciated 

MattMattMattUK

mrsmac59 said:

Any assistance be grateful.
Following a return flight from Mallorca to Newcastle on 29th June this year. Flight should have departed at 22:50 arriving at Newcastle.Many delays at departure lounge and en route home.Approximately 3/4 hr before flight was due to land we were informed we were to be diverted to Manchester ,disembarked from plane at 04:15.Eventually arrived at Newcastle via coach at 08:55 on 30th June.Another horrendous journey.
We made notes of  all issues.Due to the trauma and other issues claim was not put in immediately.
My daughter was lead traveller she has put in a very detailed complaint to Jet 2,two e mails later were still waiting for recompense They're still looking into complaint.
Where and what should we do now Please help 
If by chance you  were a traveller on this flight your assistance would be appreciated 

What was the reason for the diversion? They are not normally changed unless there is absolutely no choice as they are very costly for the airline, so the reason for the diversion is key. 

Also from the tone of your message, are you trying to claim for just delay compensation which may or may not apply depending on the reason for the diversion, or are you trying to make a claim for some made up amount for "trauma", which is an immediate non-starter and will be rejected. 

vacheron

It's a shame your flight didn't go smoothly, but if a diversion to the next nearest airport, and a subsequent 3 hour coach ride to get you safely home causes "trauma" to a degree whereby making a claim in a timely manner was not possible, those involved probably shouldn't be flying. 

As above, the delays and inconvnenience could be perfectly eligible for delay compensation, but don't over-egg the pudding with the trauma angle, as this will only overcomplicate and possibly hinder matters,

la531983

mrsmac59 said:

.Approximately 3/4 hr before flight was due to land we were informed we were to be diverted to Manchester

Isnt it only a 2.5 hour flight?

43722

I think 3/4 is meant to be 45 minutes?

la531983

Ah yes. That could be for 2 reasons then... a) crew about to time out of hours, and/or b) Newcastle airport runway closure overnight, not sure if they can land at 4am, maybe they can usually and the runway was closed for maintenance.

Either way it all depends on the initial reason for the lengthy delay.

jon81uk

How many hours late were you at your destination?

The compensation has nothing to do with "trauma" that isn't relevant, its a fixed amount based on the length of the flight and the delay time. Asuming you get to Newcastle more than three hours late and there was not extraordinary circumstances then you should get £350.

mrsmac59

jon81uk said:

How many hours late were you at your destination?

The compensation has nothing to do with "trauma" that isn't relevant, its a fixed amount based on the length of the flight and the delay time. Asuming you get to Newcastle more than three hours late and there was not extraordinary circumstances then you should get £350.

Thanks for reply 
We were actually  8hrs late arriving at our final destination, which was Newcastle Airport.

mrsmac59

la531983 said:

Ah yes. That could be for 2 reasons then... a) crew about to time out of hours, and/or b) Newcastle airport runway closure overnight, not sure if they can land at 4am, maybe they can usually and the runway was closed for maintenance.

Either way it all depends on the initial reason for the lengthy delay.

Thanks for reply 
No valid reasons were given at initial delays  ground crew couldn't help just lots of apologies for delays When in  the air pilot informed us no air traffic control crew at Newcastle that's why we were diverted to Manchester.

mrsmac59

vacheron said:

It's a shame your flight didn't go smoothly, but if a diversion to the next nearest airport, and a subsequent 3 hour coach ride to get you safely home causes "trauma" to a degree whereby making a claim in a timely manner was not possible, those involved probably shouldn't be flying. 

As above, the delays and inconvnenience could be perfectly eligible for delay compensation, but don't over-egg the pudding with the trauma angle, as this will only overcomplicate and possibly hinder matters,

Thanks for reply 
I don't understand your comment about those shouldn't be flying?
Bear in mind 6 years is the time frame for claiming  so a few weeks following return is timely enough surely ?
It was the bus journey that was traumatic , rude driver who wasn't concentrating on the road ahead, and being dumped from bus between Manchester and Leeds  on the moors if I  wasnt happy with his driving it was easier to shut up  and stay awake to watch road. I was certainly not  over egging any pudding  

eskbanker

Easy to say with hindsight perhaps, but it probably would have been better to submit the claim for UK261 compensation using the standard claim process, and separately to have raised a customer service complaint about the ways in which you feel let down, as they're effectively two different matters with different outcomes, i.e. one is about exercising your legal rights to claim a fixed amount and the other is a more discretionary dialogue.  As pointed out above, lumping everything in together has in all likelihood extended the timeframe to deal with it - when was this submitted?