Jet2 compensation!!!

MattMattMattUK

mrsmac59 said:

vacheron said:

It's a shame your flight didn't go smoothly, but if a diversion to the next nearest airport, and a subsequent 3 hour coach ride to get you safely home causes "trauma" to a degree whereby making a claim in a timely manner was not possible, those involved probably shouldn't be flying. 

As above, the delays and inconvnenience could be perfectly eligible for delay compensation, but don't over-egg the pudding with the trauma angle, as this will only overcomplicate and possibly hinder matters,

Thanks for reply 
I don't understand your comment about those shouldn't be flying?

I think the point was that if someone find delays "traumatic" then maybe flying is not for them. 

mrsmac59 said:
Bear in mind 6 years is the time frame for claiming  so a few weeks following return is timely enough surely ?

Why delay weeks though, rather than dealing with anything whilst it is fresh?

mrsmac59 said:
It was the bus journey that was traumatic , rude driver who wasn't concentrating on the road ahead, 

He would have been a licenced PSV driver in a PSV vehicle, your opinion probably differs from his. 

mrsmac59 said:
 and being dumped from bus between Manchester and Leeds  on the moors if I  wasnt happy with his driving it was easier to shut up  and stay awake to watch road. I was certainly not  over egging any pudding  

It really does sound like you are, how else do you propose they get you and the other passengers to your final destination once your flight had been diverted?

mrsmac59 said:

la531983 said:

Ah yes. That could be for 2 reasons then... a) crew about to time out of hours, and/or b) Newcastle airport runway closure overnight, not sure if they can land at 4am, maybe they can usually and the runway was closed for maintenance.

Either way it all depends on the initial reason for the lengthy delay.

Thanks for reply 
No valid reasons were given at initial delays  ground crew couldn't help just lots of apologies for delays When in  the air pilot informed us no air traffic control crew at Newcastle that's why we were diverted to Manchester.

Your claim that the reasons were not "valid" is not up to you, it either is, or is not, as per the regulations. If there were ATC issues then compensation is not due. What was the flight number and date, if you can supply those someone with a subscription to the platform can potentially give you the official delay reason.

Your claim of trauma and wanting compensation for a bus journey will get you nowhere. 

eskbanker

mrsmac59 said:

la531983 said:

Ah yes. That could be for 2 reasons then... a) crew about to time out of hours, and/or b) Newcastle airport runway closure overnight, not sure if they can land at 4am, maybe they can usually and the runway was closed for maintenance.

Either way it all depends on the initial reason for the lengthy delay.

Thanks for reply 
No valid reasons were given at initial delays  ground crew couldn't help just lots of apologies for delays When in  the air pilot informed us no air traffic control crew at Newcastle that's why we were diverted to Manchester.

From public domain data at Flightera, the outbound flight from Newcastle to Palma departed 3 hours 48 minutes late, and only made up 25 minutes of that, so that will inevitably have caused the knock-on delay to the inbound one, i.e. it's the root cause of the first one that'll need to be identified.  In other words, the flight had already been delayed by over three hours by the time it was back in the UK and the diversion was just a side-effect of that, albeit one that caused more delay.

Westin

29JUN LS1955 PMI NCL was operated by Jet2’s B757 aircraft G-LSAJ. Scheduled to depart PMI 2250, actually departed 0259. Aircraft diverted to MAN.

As eskbanker pointed out, the outbound LS1955 was running late. NCL STD 1850 ATD 2158. Arrived PMI 0124.

The flight prior was a positioning flight MAN NCL.

Earlier in the day the aircraft ran on time MAN ALC MAN.

G-LSAJ was typically based and operated from MAN. The aircraft operated on regular services ex MAN 29Jun onwards.  I suspect that the aircraft was positioned to NCL to perhaps replace and minimise delay from another aircraft.  There had been two days of prior poor weather over Europe and a large number of ATC flow restrictions. Perhaps a reason. It does however lead me to suspect that LS1955 was always intended to terminate back at MAN, with passengers coached MAN NCL for operational reasons. I expect LS1955/56 operated with MAN based crew.

As an FYI, G-LSAJ was retired from the Jet2 fleet at the end of the summer flying season. It flew its last flight from Manchester to St.Athens on 6 November. Now there awaiting its fate - sadly to be broken up for scrap.

bagand96

OP - Great information from the posters above.  You'll need to try and piece this together to get a final response from Jet2. 

They will likely cite "ATC Closure at NCL" as being out of their control so deny compensation.

As has been demonstrated the flight schedule was running late before it even left NCL to PMI, the aircraft was positioned from MAN (likely to cover your flight due to other issues, maybe a tech aircraft at the NCL base?). So you'll need to ask about this delay as it is the root cause.

Keep communications with Jet2 brief and factual. Keep emotion of out it, it won't help.

As an aside, although Jet2 arranged the coaches (no easy task in the middle of the night), I would direct any genuine concerns about the driver to the coach operator. 

mrsmac59

MattMattMattUK said:

mrsmac59 said:

vacheron said:

It's a shame your flight didn't go smoothly, but if a diversion to the next nearest airport, and a subsequent 3 hour coach ride to get you safely home causes "trauma" to a degree whereby making a claim in a timely manner was not possible, those involved probably shouldn't be flying. 

As above, the delays and inconvnenience could be perfectly eligible for delay compensation, but don't over-egg the pudding with the trauma angle, as this will only overcomplicate and possibly hinder matters,

Thanks for reply 
I don't understand your comment about those shouldn't be flying?

I think the point was that if someone find delays "traumatic" then maybe flying is not for them. 

mrsmac59 said:
Bear in mind 6 years is the time frame for claiming  so a few weeks following return is timely enough surely ?

Why delay weeks though, rather than dealing with anything whilst it is fresh?

mrsmac59 said:
It was the bus journey that was traumatic , rude driver who wasn't concentrating on the road ahead, 

He would have been a licenced PSV driver in a PSV vehicle, your opinion probably differs from his. 

mrsmac59 said:
 and being dumped from bus between Manchester and Leeds  on the moors if I  wasnt happy with his driving it was easier to shut up  and stay awake to watch road. I was certainly not  over egging any pudding  

It really does sound like you are, how else do you propose they get you and the other passengers to your final destination once your flight had been diverted?

mrsmac59 said:

la531983 said:

Ah yes. That could be for 2 reasons then... a) crew about to time out of hours, and/or b) Newcastle airport runway closure overnight, not sure if they can land at 4am, maybe they can usually and the runway was closed for maintenance.

Either way it all depends on the initial reason for the lengthy delay.

Thanks for reply 
No valid reasons were given at initial delays  ground crew couldn't help just lots of apologies for delays When in  the air pilot informed us no air traffic control crew at Newcastle that's why we were diverted to Manchester.

Your claim that the reasons were not "valid" is not up to you, it either is, or is not, as per the regulations. If there were ATC issues then compensation is not due. What was the flight number and date, if you can supply those someone with a subscription to the platform can potentially give you the official delay reason.

Your claim of trauma and wanting compensation for a bus journey will get you nowhere. 

Thanks for reply 
LS1956 
29/06/2024