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EnterAir Delayed Flight Compensation
Our outbound LGW - KLX was delayed by about 4 hours in June. We booked a package with Neilson. Neilson told us the flight was delayed due to a broken window and we needed to wait for another plane from Spain. When taxiing before take off we could see the grounded plane by a hangar. Neilson urged all passengers to claim…
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How to claim v Turkish Airlines?
Missed connecting flight and MSE guide suggests they are subject to rules of Turkish govt similar to UK but doesn't explain how to do it. I've missed connecting flight in Istanbul and being put up overnight but I'll arrive about 20 hours late.
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Sky Express based in Athens - any advice?
Hi all, I am trying to make a claim against Sky Express for compensation. I originally reached out to their email address because resolver did not have them on the list of companies. Resolver updated about 8 weeks ago to add Sky Express so I decided to start a file with resolver then too. So far, not a single word from Sky…
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Help Please re missing our connecting flight - not due to delay just time taken in US airport
Hi Hope someone can give advice. In September we (me and husband) travelled directly to Mexico to meet up with travelling daughters and bring them home. We booked flights there ad home via skyscanner - mytrip.com. Flight out was one flight (X2) - flights home were two connecting flights (X4). Flights back was where we got…
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Re-routed flight not suitable - what are my options
TAP airlines have cancelled our flight on the 25th Nov 2023 We were scheduled to depart Lisbon at 2010 on the 25th Nov. They have put us on the next available flight, however that doesn't leave until the 26thNov at 07:35am This means we have a 12 hour lay over in Lisbon overnight which isn't ideal. Can we claim overnight…
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Cancelled flight - Who is liable travel agent or airline
Hi, I've spent quite a bit of time researching my issue and have been unable to reach a firm conclusion. I've spoken with citizens advice and they described the case as ambiguous and were unable to help. If anyone can spend the time reading and responding I'd really appreciate it. I originally booked return flights to…
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Easyjet Iceland to Bristol 30 hour delay......
We were due to fly from Keflavik to Bristol on Tuesday 21st at 15.35. The inbound flight from Bristol was removed from the Bristol departures board about an hour before its scheduled take off. Sitting in our hotel in Iceland we saw on the Keflavik departures board that our flight had been delayed by 30 hours and would now…
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Ryanair Aviation ADR claim advice please
Hello, I had a flight cancellation experience with Ryanair recently and am hoping for some advice. I was due to fly from Aqaba in Jordan to Sofia in Bulgaria and they cancelled the flight 4 days before the day of travel. It was not just this one flight that was cancelled, but they have pulled their entire route out of…
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Flight delay compensation, all other non-EU airlines
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Aviation ADR rules
I submitted a claim to the Aviation ADR scheme for a 17 hrs 23 mins delay returning to the UK with Turkish Airlines who are signed up to the scheme. My claim has been rejected because my delayed flight did not depart from the UK. I can't see anything on the Aviation ADR site saying they only deal with journeys departing…
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Delayed over 1 hour in Airport and over 2 hours on grounded plane.
Hi We we boarded our flight to the UK from Barbados 1.5 hours after the scheduled departure time. After 40 mins the pilot announced a non-specific delay the details of which were unknown to him. After another 30 mins he came back to say the the luggage was still being scanned and was not yet loaded and should be within the…
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Flight change / delay Travel Up
Hi I am travelling from London to Japan with Air China and had booked flights through the agency Travelup. The flight I was due to take was on 17/11 however this was cancelled and changed to 16/11 on 03/11 by the ?traffic air company. I have spoken to Air China who have said that Travelup were made aware of this. However I…
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Not told of flight schedule change
Please can someone help me with an issue regarding compensation for a schedule change we were not informed about. I recently flew with my family to USA with Virgin. My original booking for the return leg had a schedule change and I was informed by email AND text message on 5/8. I called on 13/8 and changed the flight. The…
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BA - Delayed Flight, Missed Connection & Changed Airport
Looking for some guidance on this - we were on a delayed flight from St Lucia back to Glasgow via Gatwick. Booked through a travel agent on a through ticket with same booking number. Our flight from St Lucia was delayed for 3 hours due to a technical issue (that's what we were told) and we suspected this would mean we…
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Ryanair not honest about delay reasons
My daughter and myself were coming back from our summer holidays (Zadar, Croatia) back to London in early September. The flight was 4h48m late in arrival. Completed the claim form and after a long-ish wait got a response from Ryanair that: "your fight was delayed due to a bird strike
suffered by the operating aircraft,…
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British Airways cancelled flight and rebooked
My flight was cancelled with BA (0830 in morning) and I was rebooked onto 1645 one the same day (no discussion just rebooked). 1645 then departed late 1900. Now trying to claim back for cancelled flight but my confirmation on BA booking is no longer showing 0830 flighty to claim against. I am still trying to make the claim…
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Changed flight, paid, money taken but booking not made
Hello I had two flights from Turkey, one domestic to Istanbul and a connecting flight where I had to check out and then check back in from Istanbul to Heathrow. The internal flight was delayed so I paid to change the "connecting" flight back from Istanbul to the UK. The total was nearly £600. The booking company has a…
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Ryanair flight delayed by nearly 4 hrs - some advice required
I recently flew with Ryanair for the first time. My return flight was from Fes Saiss Airport to Stansted, scheduled to depart at 1110. At about 1100 we were told there was a slight delay (no reason given). Then we were emailed by Ryanair to say it'll take off at 12.30pm; then 1300; then 1330 and so on. We boarded at approx…
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Delayed Vancouver Flight
So we recently had a flight from Vancouver to Madrid via LHR and then the following morning from Madrid to LHR. We were aware that our flight into Vancouver was running a couple of hours late so this meant our connection for the Madrid flight would be tight. About 7 hours prior to the flight we had an email from British…
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Questionable Tui Reason
Tui declined compensation for my 5 hour delay saying it was due to the weather. It was slightly foggy on the day but all other flights landed at Leeds, ours was diverted to Manchester. My feeling is that they were overly reluctant to land as the previous week the plane went off the runway in high winds. Who decides if "bad…
