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Ryanair rejecting hotel expense claim
My flight was cancelled due to a strike that was out of Ryanair’s control. I understand I am not entitled to compensation. They offered a flight refund or to book next flight. I chose the latter and the next available flight was 24 hours after my initial cancelled flight and I booked it. I was advised by Ryanair that if I…
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ITA Scheduled a Missed Connection Compensation
ITA scheduled changed 2 months ago my flight to Vietnam from Barcelona via Rome and Paris with only 20 minutes for the connection in Paris. This was due to a schedule change on the Rome to Paris leg. Paris to Vietnam leg was with Vietnam Airlines codeshare. Ticket is entirely ITA. I discussed it with them at the time and…
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Assistance at Charles de Gaulle airport caused us to miss our onward flight to Newcastle from Geneva
I need assistance at airports between flights. On 10th October the assistance simply abandoned me and the son I was travelling with in several different places and eventually decided that they would stroll to the gate, knowing that the flight to Newcastle had left. We had to make out way back to the Air France help deskto…
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BA Munich to Aberdeen via Heathrow June 19th 2023
We booked return tickets direct with BA and the outward flights when well, however the return Munich to Heathrow was delayed by IT problems at check in and with several manual passenger counts and identification when on board. We eventually departed about 2130 Munich time nearly 3 hours late. We made the crew well aware…
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Over 3hr delay: Ryanair lack of de-icers at Stansted or weather?
Delay on 1st Dec over 3 hours with Ryanair, no refreshments or reason given. Boarded the plane late as another plane was on our stand. Sat on the plane for almost 4 hours. Told by the captain we were waiting for the de-icer and were 11th in the queue. The de-icer was owned and operated by Ryanair. Other flights left on…
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Flight cancelled/rerouted
Hello, I booked Wizzair flights from Leeds Bradford to Gdańsk for February 2024 but a week after booking (and after accommodation had been booked), I received an email confirming that the flight was cancelled and I was offered to be transferred onto a flight departing from and returning to Luton instead. According to…
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easyJet flight cancelled in advance, but rebooking will cost me more
Hi all, I couldn't see a thread for easyJet cancellations, apologies if I missed it. I had flights booked from UK to Lisbon in January. The outbound flight has been cancelled. easyJet don't have another flight on the same day, but I wanted to travel on that day and wanted a seven day trip. If I cancel the entire booking…
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Saudia Air 24 hour delay
Hi everyone, My issue is a straightforward one, following a 24 hour delay at Manchester 2023 I eventually flew out 24 hours later . I claimed the statutory £520 delay compensation and filled out all the necessary forms and sent them off early April 2023. Since then I have sent several emails asking when they are paying me…
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Wizz Air- What to do
Hello. My sons Wizz Air flight yesterday was over 5 hours late reaching Skopje after leaving Luton several hours after scheduled departure time. They were sat on plane for 3 hours whilst they tried to fix the plane and then everyone took off plane whilst they sought replacement aircraft. Is it best to use a claims company…
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Claiming for a group booking
We were four friends travelling together under one booking when our easyJet flight was cancelled. Should the person who made the booking claim for us all? Or should we claim indivdually?
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EnterAir Delayed Flight Compensation
Our outbound LGW - KLX was delayed by about 4 hours in June. We booked a package with Neilson. Neilson told us the flight was delayed due to a broken window and we needed to wait for another plane from Spain. When taxiing before take off we could see the grounded plane by a hangar. Neilson urged all passengers to claim…
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How to claim v Turkish Airlines?
Missed connecting flight and MSE guide suggests they are subject to rules of Turkish govt similar to UK but doesn't explain how to do it. I've missed connecting flight in Istanbul and being put up overnight but I'll arrive about 20 hours late.
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Sky Express based in Athens - any advice?
Hi all, I am trying to make a claim against Sky Express for compensation. I originally reached out to their email address because resolver did not have them on the list of companies. Resolver updated about 8 weeks ago to add Sky Express so I decided to start a file with resolver then too. So far, not a single word from Sky…
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Help Please re missing our connecting flight - not due to delay just time taken in US airport
Hi Hope someone can give advice. In September we (me and husband) travelled directly to Mexico to meet up with travelling daughters and bring them home. We booked flights there ad home via skyscanner - mytrip.com. Flight out was one flight (X2) - flights home were two connecting flights (X4). Flights back was where we got…
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Re-routed flight not suitable - what are my options
TAP airlines have cancelled our flight on the 25th Nov 2023 We were scheduled to depart Lisbon at 2010 on the 25th Nov. They have put us on the next available flight, however that doesn't leave until the 26thNov at 07:35am This means we have a 12 hour lay over in Lisbon overnight which isn't ideal. Can we claim overnight…
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Cancelled flight - Who is liable travel agent or airline
Hi, I've spent quite a bit of time researching my issue and have been unable to reach a firm conclusion. I've spoken with citizens advice and they described the case as ambiguous and were unable to help. If anyone can spend the time reading and responding I'd really appreciate it. I originally booked return flights to…
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Easyjet Iceland to Bristol 30 hour delay......
We were due to fly from Keflavik to Bristol on Tuesday 21st at 15.35. The inbound flight from Bristol was removed from the Bristol departures board about an hour before its scheduled take off. Sitting in our hotel in Iceland we saw on the Keflavik departures board that our flight had been delayed by 30 hours and would now…
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Ryanair Aviation ADR claim advice please
Hello, I had a flight cancellation experience with Ryanair recently and am hoping for some advice. I was due to fly from Aqaba in Jordan to Sofia in Bulgaria and they cancelled the flight 4 days before the day of travel. It was not just this one flight that was cancelled, but they have pulled their entire route out of…
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Aviation ADR rules
I submitted a claim to the Aviation ADR scheme for a 17 hrs 23 mins delay returning to the UK with Turkish Airlines who are signed up to the scheme. My claim has been rejected because my delayed flight did not depart from the UK. I can't see anything on the Aviation ADR site saying they only deal with journeys departing…
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Delayed over 1 hour in Airport and over 2 hours on grounded plane.
Hi We we boarded our flight to the UK from Barbados 1.5 hours after the scheduled departure time. After 40 mins the pilot announced a non-specific delay the details of which were unknown to him. After another 30 mins he came back to say the the luggage was still being scanned and was not yet loaded and should be within the…
