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Flight change / delay Travel Up
Hi I am travelling from London to Japan with Air China and had booked flights through the agency Travelup. The flight I was due to take was on 17/11 however this was cancelled and changed to 16/11 on 03/11 by the ?traffic air company. I have spoken to Air China who have said that Travelup were made aware of this. However I…
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Not told of flight schedule change
Please can someone help me with an issue regarding compensation for a schedule change we were not informed about. I recently flew with my family to USA with Virgin. My original booking for the return leg had a schedule change and I was informed by email AND text message on 5/8. I called on 13/8 and changed the flight. The…
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BA - Delayed Flight, Missed Connection & Changed Airport
Looking for some guidance on this - we were on a delayed flight from St Lucia back to Glasgow via Gatwick. Booked through a travel agent on a through ticket with same booking number. Our flight from St Lucia was delayed for 3 hours due to a technical issue (that's what we were told) and we suspected this would mean we…
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Ryanair not honest about delay reasons
My daughter and myself were coming back from our summer holidays (Zadar, Croatia) back to London in early September. The flight was 4h48m late in arrival. Completed the claim form and after a long-ish wait got a response from Ryanair that: "your fight was delayed due to a bird strike
suffered by the operating aircraft,…
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British Airways cancelled flight and rebooked
My flight was cancelled with BA (0830 in morning) and I was rebooked onto 1645 one the same day (no discussion just rebooked). 1645 then departed late 1900. Now trying to claim back for cancelled flight but my confirmation on BA booking is no longer showing 0830 flighty to claim against. I am still trying to make the claim…
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Changed flight, paid, money taken but booking not made
Hello I had two flights from Turkey, one domestic to Istanbul and a connecting flight where I had to check out and then check back in from Istanbul to Heathrow. The internal flight was delayed so I paid to change the "connecting" flight back from Istanbul to the UK. The total was nearly £600. The booking company has a…
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Ryanair flight delayed by nearly 4 hrs - some advice required
I recently flew with Ryanair for the first time. My return flight was from Fes Saiss Airport to Stansted, scheduled to depart at 1110. At about 1100 we were told there was a slight delay (no reason given). Then we were emailed by Ryanair to say it'll take off at 12.30pm; then 1300; then 1330 and so on. We boarded at approx…
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Delayed Vancouver Flight
So we recently had a flight from Vancouver to Madrid via LHR and then the following morning from Madrid to LHR. We were aware that our flight into Vancouver was running a couple of hours late so this meant our connection for the Madrid flight would be tight. About 7 hours prior to the flight we had an email from British…
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Questionable Tui Reason
Tui declined compensation for my 5 hour delay saying it was due to the weather. It was slightly foggy on the day but all other flights landed at Leeds, ours was diverted to Manchester. My feeling is that they were overly reluctant to land as the previous week the plane went off the runway in high winds. Who decides if "bad…
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British airways flight cancellation - Expense claim rejection
Hi all, looking for some advice We had BA flights booked via Iberia at the end August - the return flight was cancelled due to hurricane in Palma. Nobody notified us of the cancellation but we checked the app just before leaving for the airport and saw that the flight was cancelled. Tried to call BA, but simply got a…
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Denied compensation for cancelled flight
I had a return flight from London city to palma de Mallorca in July with my wife and my 8 year old. There were no issues on the outward leg but the return flight that was due to depart at 11am was cancelled at 4:50am on the morning of the flight. The replacement flight I was offered was at 7:10pm which I changed after…
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Flight delay due to road closure
Just wondering if this is considered extraordinary circumstances? Road to airport closed due to a crash. But this crash occurred 1am and we were flying 2pm that day.
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EU/UK261 - claiming Duty of Care expenses without receipts
Just wondering if anyone here has experience making such a claim in England, without being able to provide receipts because they paid most items in cash? Particularly if the claimant possesses evidence that the airline did not inform a passenger of their rights (as required by APPR), the airline repeatedly supplied…
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Flight cancelled - missed event I’d travelled for - compensation?
Newbie - advice appreciated. Booked BA flight to Newark 22/09/23 to attend family funeral in New Jersey Sat 23/09/2023. Would have left LHR 11am and got to NJ hotel around 4pm on Fri - in time to attend pre-funeral family gathering. BA cancelled flight at 08.36 am on Fri 22/09/23 and rebooked us to JFK. Travel agent unable…
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Wizzair w9 4452 cancelation 12th June
Hi Everyone I am new here so hope all ok with this post …. I was supposed to be on a flight from TLV-LTN W9 4452 on 12th June . I arrived at the desk only to be informed our flight was cancelled , And as wizz is a 5* airline, there was no one to offer us rebooking or anything like that , I received an email confirming…
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Turkish Airlines - Query
Hi All, Please can someone help me with a query? I'm looking to claim compensation from Turkish Airlines for a flight delay that my parents encountered yesterday and I'm trying to make sense of the legislation. Their itinerary was as follows: Flight One: Birmingham to Istanbul - DEP: 11:00am - ARR: 18:05 Flight Two:…
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Airline not responding
Hi, TUI holiday flying direct from Inverness to Palma in July. TUI used partner airline AlbaStar and return flight from Palma to Inverness had to be diverted to Glasgow because of technical problem. We were bused from Glasgow to Inverness arriving over 6 hours late. TUI automatically emailed all passengers with apology and…
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Changed my flight and sent me somewhere else
I could use some guidance on how to approach my situation: Airline: Air France Flight: CDG (Paris) to Zurich (9pm arriving at 10something pm) Day: Saturday Flight time: Direct (0 stops) On Friday day I receive an email asking me if I want to change my flight for some compensation -- I said No On Friday night I am asked to…
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Volotea Agreed compensation but not paid me it & it's been 11 weeks now.
Hey everyone! I am hoping for some help please. I flew with Volotea Mykonos to Athens on August Wednesday 15th August. I was going to a football match I am from Manchester. The flight was delayed for 3.5 hours we was sat on the plane this whole time due to an engine fault. Volotea on August 21st offered me 250 euros per…
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delayed, rebooked and late - Airline not responding to my claim for compensation
Me and a friend went to Hungary for the Grand Prix in July, it didn't go as planned : Original itinerary : Departing
Manchester (MAN) 19th July 11.05am (flight SN2174) via Brussels
(BRU) arriving (flight SN2825) Budapest (BUD) 17.10pm Returning
Budapest 25th July 18.00pm via Brussels arriving Manchester 25th
Jul 21.30.…
