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Over 3hr delay: Ryanair lack of de-icers at Stansted or weather?
Delay on 1st Dec over 3 hours with Ryanair, no refreshments or reason given. Boarded the plane late as another plane was on our stand. Sat on the plane for almost 4 hours. Told by the captain we were waiting for the de-icer and were 11th in the queue. The de-icer was owned and operated by Ryanair. Other flights left on…
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Flight cancelled/rerouted
Hello, I booked Wizzair flights from Leeds Bradford to Gdańsk for February 2024 but a week after booking (and after accommodation had been booked), I received an email confirming that the flight was cancelled and I was offered to be transferred onto a flight departing from and returning to Luton instead. According to…
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easyJet flight cancelled in advance, but rebooking will cost me more
Hi all, I couldn't see a thread for easyJet cancellations, apologies if I missed it. I had flights booked from UK to Lisbon in January. The outbound flight has been cancelled. easyJet don't have another flight on the same day, but I wanted to travel on that day and wanted a seven day trip. If I cancel the entire booking…
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Saudia Air 24 hour delay
Hi everyone, My issue is a straightforward one, following a 24 hour delay at Manchester 2023 I eventually flew out 24 hours later . I claimed the statutory £520 delay compensation and filled out all the necessary forms and sent them off early April 2023. Since then I have sent several emails asking when they are paying me…
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Wizz Air- What to do
Hello. My sons Wizz Air flight yesterday was over 5 hours late reaching Skopje after leaving Luton several hours after scheduled departure time. They were sat on plane for 3 hours whilst they tried to fix the plane and then everyone took off plane whilst they sought replacement aircraft. Is it best to use a claims company…
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Claiming for a group booking
We were four friends travelling together under one booking when our easyJet flight was cancelled. Should the person who made the booking claim for us all? Or should we claim indivdually?
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EnterAir Delayed Flight Compensation
Our outbound LGW - KLX was delayed by about 4 hours in June. We booked a package with Neilson. Neilson told us the flight was delayed due to a broken window and we needed to wait for another plane from Spain. When taxiing before take off we could see the grounded plane by a hangar. Neilson urged all passengers to claim…
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How to claim v Turkish Airlines?
Missed connecting flight and MSE guide suggests they are subject to rules of Turkish govt similar to UK but doesn't explain how to do it. I've missed connecting flight in Istanbul and being put up overnight but I'll arrive about 20 hours late.
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Sky Express based in Athens - any advice?
Hi all, I am trying to make a claim against Sky Express for compensation. I originally reached out to their email address because resolver did not have them on the list of companies. Resolver updated about 8 weeks ago to add Sky Express so I decided to start a file with resolver then too. So far, not a single word from Sky…
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Help Please re missing our connecting flight - not due to delay just time taken in US airport
Hi Hope someone can give advice. In September we (me and husband) travelled directly to Mexico to meet up with travelling daughters and bring them home. We booked flights there ad home via skyscanner - mytrip.com. Flight out was one flight (X2) - flights home were two connecting flights (X4). Flights back was where we got…
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Re-routed flight not suitable - what are my options
TAP airlines have cancelled our flight on the 25th Nov 2023 We were scheduled to depart Lisbon at 2010 on the 25th Nov. They have put us on the next available flight, however that doesn't leave until the 26thNov at 07:35am This means we have a 12 hour lay over in Lisbon overnight which isn't ideal. Can we claim overnight…
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Easyjet Iceland to Bristol 30 hour delay......
We were due to fly from Keflavik to Bristol on Tuesday 21st at 15.35. The inbound flight from Bristol was removed from the Bristol departures board about an hour before its scheduled take off. Sitting in our hotel in Iceland we saw on the Keflavik departures board that our flight had been delayed by 30 hours and would now…
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Ryanair Aviation ADR claim advice please
Hello, I had a flight cancellation experience with Ryanair recently and am hoping for some advice. I was due to fly from Aqaba in Jordan to Sofia in Bulgaria and they cancelled the flight 4 days before the day of travel. It was not just this one flight that was cancelled, but they have pulled their entire route out of…
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Aviation ADR rules
I submitted a claim to the Aviation ADR scheme for a 17 hrs 23 mins delay returning to the UK with Turkish Airlines who are signed up to the scheme. My claim has been rejected because my delayed flight did not depart from the UK. I can't see anything on the Aviation ADR site saying they only deal with journeys departing…
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Delayed over 1 hour in Airport and over 2 hours on grounded plane.
Hi We we boarded our flight to the UK from Barbados 1.5 hours after the scheduled departure time. After 40 mins the pilot announced a non-specific delay the details of which were unknown to him. After another 30 mins he came back to say the the luggage was still being scanned and was not yet loaded and should be within the…
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Flight change / delay Travel Up
Hi I am travelling from London to Japan with Air China and had booked flights through the agency Travelup. The flight I was due to take was on 17/11 however this was cancelled and changed to 16/11 on 03/11 by the ?traffic air company. I have spoken to Air China who have said that Travelup were made aware of this. However I…
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Not told of flight schedule change
Please can someone help me with an issue regarding compensation for a schedule change we were not informed about. I recently flew with my family to USA with Virgin. My original booking for the return leg had a schedule change and I was informed by email AND text message on 5/8. I called on 13/8 and changed the flight. The…
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BA - Delayed Flight, Missed Connection & Changed Airport
Looking for some guidance on this - we were on a delayed flight from St Lucia back to Glasgow via Gatwick. Booked through a travel agent on a through ticket with same booking number. Our flight from St Lucia was delayed for 3 hours due to a technical issue (that's what we were told) and we suspected this would mean we…
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Ryanair not honest about delay reasons
My daughter and myself were coming back from our summer holidays (Zadar, Croatia) back to London in early September. The flight was 4h48m late in arrival. Completed the claim form and after a long-ish wait got a response from Ryanair that: "your fight was delayed due to a bird strike
suffered by the operating aircraft,…
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British Airways cancelled flight and rebooked
My flight was cancelled with BA (0830 in morning) and I was rebooked onto 1645 one the same day (no discussion just rebooked). 1645 then departed late 1900. Now trying to claim back for cancelled flight but my confirmation on BA booking is no longer showing 0830 flighty to claim against. I am still trying to make the claim…
