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EasyJet compensation for cancellation

Razorred_2

Razorred_2 Posts: 13 Forumite

Ninth Anniversary

10 Posts

Combo Breaker

21 July 2024 at 5:08PM in Flight delay compensation

Hi
This morning at 10.30am we received a text from EasyJet to say that our flight from Liverpool, which was due to leave at 19.15, had been cancelled.
Then at 11:01 easyJet text again to say they are putting us on a flight from Manchester tomorrow at 19:50.
This means we have lost a full day of our holiday and I wonder what if any compensation I should claim for.
We have 6 in our party.

0

Comments

Voyager2002 Posts: 16,060 Forumite

21 July 2024 at 5:46PM

This would fall under the "exceptional circumstances" provision, so no compensation will be due. An insurance claim should be straightforward.

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marcia_ Posts: 3,165 Forumite

21 July 2024 at 6:11PM

Why would it be exceptional circumstances?

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Voyager2002 Posts: 16,060 Forumite

21 July 2024 at 6:38PM

marcia_ said:

Why would it be exceptional circumstances?

I am assuming that it was a consequence of the IT outage. Have they said anything about the reason for the problem?

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