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What can I claim back from insurance?
Hello. I find myself in a new situation so advice would be greatly appreciated. I purchased a return trip from London to Fukuoka (£1200). On the way back, my flight from Fukuoka to Seoul was cancelled on the day due to a typhoon. It meant I lost a night in Seoul in a already paid for hotel, and meant I wasn't going to be…
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Flighright not responding
Hi everyone , I flew with brussels airlines and my flight was delayed 10 months ago by more than three hrs. I used the Flightright site to file my claim and went through the proccess, the last i'v heard from them is that their lawyers have intiated the legal proccess, this was five months ago and i havent heard anything…
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BA canceled our flight @ 1am , we were due fly 12.20
Our flight was cancelled late at night 19/10/23 , on way back from Palma. same thing happened to our friends, but they were offered another flight the next day . We weren't offered anything , so booked flights home with Ryanair. Are we due the Ryanair flights back ? who do we approach for this BA just talks about a refund,…
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Cancelled Flight help
Hi I decided to come here to see if anyone could offer any advice with which step to take next regarding a cancelled connecting flight. Flight from Dublin to Schiphol Airport. Schiphol to Duabi airport. Flight from Dublin Airport to Schiphol Airport was cancelled on our way to the airport. Party of 4 adults and 2 kids. We…
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Flight Cancellation or Schedule Change?
Hello, I am booked on a Loganair flight in 2024 (so more than 14 days notice). I have been informed today of a 'schedule change' which isn't suitable for me. I was originally booked on a flight with flight number LM698 departing at 16.35.I have today been informed that I have been moved for flight number LM694 departing at…
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Tui, bumped off flight + 14 hour delay
I would be very grateful for your guidance on understanding
if any compensation is due and if so, how to claim it, after a recent 14 hour
delay my family and I experienced with a flight to Kos with TUI. Arrived at Gatwick at 04.00 to drop off luggage for flight at 06.00. On checking in our cases, we were issued with…
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Flight delay Gatwick runway closure compensation
Hi all We (family with 2 kids) were delayed over 4 hours on our return journey from Croatia (meaning we took off post midnight) to Gatwick - but it was due to the runway being closed at Gatwick earlier that afternoon. We had poor communication - on our way to the airport, telling us flight was delayd by an hour, then that…
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Flight Cancellation of One Leg of Journey
Hello, I am looking for some opinions and advice for a flight booking that has been partially cancelled. I have return flights from Manchester to Auckland via Singapore with Singapore Airlines, so four flights included in the one booking. Singapore airlines have cancelled the final flight (SIN-MAN) due to "operational…
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Can I take a Scottish airline to Small Claims via MCOL (England)?
I’m in the middle of a dispute with LoganAir who won’t properly respond to my complaint. I have an English address but their HQ is in Glasgow. Can I use MCOL (England) or do I need to use the Scottish equivalent ? thanks.
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Response time for compensation claim
Hi, does anybody know what the "reasonable amount of time" is for the airline to respond to your compensation claim? United told me originally that they respond within 4 weeks, then it went to 6 weeks, now it is 9 weeks. I got a holding response after 2 weeks, but that surely doesn't count? Sorry if this has been asked a…
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Compensation eligibility - BA207 - MUC-LHR
This is regarding a recent delay I suffered when flying from Munich to London (BA0927). The flight was eventually delayed by 24 hours (although in their correspondence with me BA refer to it as cancelled). The plane was suffering from a fault with one of the pressurisation systems which meant it could not take off. After…
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Compensation window missed by 7 minutes
Hi all, I can’t really believe this but I recently got back from an easyJet holiday from Santorini. The flight back was delayed by a considerable margin - at least two hours - so I put in a compensation claim. EasyJet replied apologising for the delay but as I was a mere 7 minutes under the threshold for compensation I…
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Wizz air delayed flight W9 4466 from Tirana to Luton today 17 October by over 12 hours
Just e mailed Wizz air for a refund and compensation unless they can prove its circumstances beyond their control. and expect a fight on my hands. Anyone else on that flight Re your e mail confirmation below that Wizzair have delayed the flight W9 4466 from 06.00 to18.45 today which is over 5 hours. Accordingly, please…
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Chaos - Flight moved, then cancelled, then uncancelled but we'd rebooked
It's been ages since I posted but I'm unsure where to start with this....it's a bit of an odd one. We flew Manchester to Bologna, due to return Saturday 15th July with Ryanair. 13th July, very late in the evening Ryanair sent a notification they'd moved our flight to Forli - we had a hire car so thought that's fine (and…
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BA, where do I start???
Hi all, I am hoping that some of you will be able to help and let me know our exact rights and what we need to do, here we go….. We (me, the wife and our 15 year old twins) travelled to Heathrow Terminal 5 on Thursday morning and arrived at 07:45 only to find that our 11:00 (BA185) flight to Newark had been cancelled! We…
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MSE News: Wizz Air passengers could get £100s back as airline forced to review refund claims
If your Wizz Air flight has been delayed or cancelled in the past six years AND the airline refused to refund you for additional costs incurred, such as replacement flights, you could now get your money back, as the airline's been forced to review previously rejected claims – but you may need to resubmit your complaint.…
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CAA not responding
Last year I raised a complaint with my airline regarding a flight that landed more than 3 hours after it was supposed to. They refused to compensate me so I raised this with Resolver, and after supplying all relevant information they said they were escalating it to the CAA. The CAA contacted me in December 2022 to say they…
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Easyjet June 4 debacle compensation
We had a cancelled flight by Easyjet I( Paris to London) on the June 4 weekend where may 1000s were cancelled. (can't find a thread) . they claimed it was weather so not eligible for compensation but other airline flights were going and it seemed to be more to do with staffing especially it was cancelled only 1/2 hour…
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Flight cancelled
Hi I’m looking for some advice pls following a cancelled flight from Tenerife to uk in April. Our flight was cancelled last minute late at night due to pilot sickness. We were sent back to a decent hotel overnight and fed and a transfer to pick us up and the flight left late the following afternoon. We have 4 kids under 10…
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Delayed Flight December 2022
I was on an easy jet flight from Malaga to London Gatwick in the middle of December. The snow was forecast the day before! My flight arrived more than three hours late into Malaga, at this point the snow hadn’t arrived, but it was very cold in London Gatwick, necessitating de-icing of the planes. Apparently there were not…
