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Air Canada - departing from UK - compensation options (Canadian or UK better)
Hello, I recently had a flight with Air Canada from Heathrow to Toronto cancelled the day before we were flying (delaying us for more than 18 hours). I am trying to find the best way to claim the maximum compensation and wondered whether anyone has had experience claiming compensation under the Canadian Air Passenger…
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Ryanair EU261 expenses claim rejected!
Hi all, hoping someone can help point us in the right direction.... We booked a package holiday with Loveholidays for our family of 11. We were caught up in the ATC failure and our flight was cancelled by Ryanair 4 hours before we were due to depart to come home. We contacted the emergency holiday company in resort team…
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Flight diverted - compo?
We were on a Ryanair flight from Edinburgh to Marrakech, it left on time but 3 hours into the flight they decided to divert to Faro airport due to a leak in the front toilet. This landed in Faro about 17:30, we were then ushered into the departures lounge with no updates, no food vouchers, all Ryanair staff saying they…
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Flight canceled from japan ( JAL ) - New flight had connections and arrived 5 hours later
Hello! As per the title I was due to fly back from Japan had a text my flights were cancelled. I spent the evening trying to sort and eventually had a replacement flight the next day, originally it was direct however the replacement had a change in Munich. The end result was I got back to the airport about 5 hours after my…
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Promised compensation for delayed flights November 2022
Hello, not sure if anyone can help, in November 2022 I was promised compensation for delayed flights in June 2022 but up to now the airline keeps telling me that they will pay this when they can. Despite me keep chasing them time and time again via their portal, still nothing. Has anyone any suggestions how I escalate…
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Who is liable for expenses/compensation?
Hi all, Hope someone can help here as currently very frustrated. Will try and summarise the issue. Family of four (2 adults and 2 children) A single booking was made with Edreams to cover a round trip from London to Italy. The return leg was a single booking code and covered 2 KLM flights (Naples to Amsterdam, Amsterdam to…
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Corendon compensation
So corendon agreed to pay compensation. They have not stated amount. They asked for my bank details which I sent. Then they asked for an IBAN number and BIC number for my bank. Which I have sent. The question is has anyone else sent these details and actually received anything?
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Compensation for lost day of holiday due to NATS disruption
Hi who do I claim against for loss of holiday time (24hours) due to air traffic control disruption. It was a TUI package holiday and we got on the next available flight which as more than 24 hours later. Tui have compensated me for travel expensive to and from the airport but they say this is something out of there control…
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Delayed Flight
Can anyone confirm if I am entitled to compensation for a flight delayed by 19 hours if I chose not to take the replacement flight? I have had a compensation claim denied on these grounds Thanks
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Denied onboarding
Hi I got denied onboarding to a return flight to the UK. my couple of kids passport expired by 14 days. At the time of the booking the passports were valid. I booked using a telephone booking. I lost £2000 for the journey. I was returning back to the UK and there was only one transit where we were going to be coming out of…
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Corendon Airlines compo
I have been awarded compo apparently. Corendon have not said how much. Asked for bank details and now it says case closed. What should I do?
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Unfortunate Experience with Ryanair: Seeking Advice on an Unresolved Complaint
We all know that air travel can sometimes be fraught with challenges and unexpected hurdles. Most of us, however, have certain expectations when it comes to the professionalism and efficiency of airlines, especially those as widely known as Ryanair. Unfortunately, my recent experience with Ryanair on September 8th, 2022,…
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Has anyone claimed when experiencing legal working hours issue?
Last week we had a 10hour delay with Tui flying direct to Dalaman. When we boarded we were informed a stop in Birmingham was happening to refuel. After arriving in Birmingham, we were then delayed there for 10 hours The reasons given are shown below in an email the passengers all received from TUI. I've attempted to claim…
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Any definition of 'intolerable sacrifice'?
I'm mid review with ADR on a cancelled EJ flight. In short, a flight was delayed, meaning that the subsequent flight would of been grounded until the following day at the destination due to a night curfew. EJ are claiming that this means the following day's schedule is disrupted, resulting in 'intolerable sacrifice'.…
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Flight compensation due to bad weather on the planes previous flight
Hello - my recent Aer Lingus flight was cancelled and I was put on a flight that arrived 6hours later. They have denied EC261 due to the plane allegedly being abroad due to bad weather on its previous proposed flight to the airport I was departing from. I can’t seem to find any advice on here in such a scenario. Any help…
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Missing passengers equals missed connection, airline say not liable
Hi all, just wondering if anyone has experienced something similar (I've googled and searched to no specific avail). My partner and I were attending our friends wedding in Italy and had booked connecting flights from Manchester to Brussels then to Naples. 1hr 20 between flights, all booked on 1 ticket with Brussels…
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Saudi airlines change Jeddah layover from 4 hours to 26 hours
Hi Can someone please guide me on my rights for a return flight from UK to UAE on Saudi airlines, They have changed my Jeddah layover from 4 hours to almost 26 hours for return leg journey Dubai -> Jeddah -> London. As a results of that I will be laying over in Jeddah almost 26 hours instead of 4 hours as originally…
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Tokyo > LHR. LHR > Man delayed.
Hi, We with BA Tokyo > LHR, no issues. But our BA LHR > Man was delayed: 21 Sep 23. Flight was scheduled for take off at 2035, finally took off at 2250 and landed at 2345. So a delay of 3hrs+. Are we able to claim compensation for the delay? (i don't know the reason for the delay, or what the situation is with NATs etc).
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Help Where to claim? Airline or Travel INsurance
This week due to the air accident at Turin, the airport was closed so I assume it's not the airlines fault. My flight was diverted to a different airport over 5 hours away and is showing to have flown, but I was not informed of any changes. I was booked on a flight 2 days later, but have accumulate several expenses. It is…
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Cancelled flight not airlines fault
Hi I am looking to claim expenses following the 28/08/23 CAA chaos, however Ryanair have requested I complete the EU form for compensation. I suspect this will be rejected and rightfully so as the cancellation was not their fault. I am confused if I have any right to additional expenses meals/hotels/new flights beyond my…
