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Compensation window missed by 7 minutes
Hi all, I can’t really believe this but I recently got back from an easyJet holiday from Santorini. The flight back was delayed by a considerable margin - at least two hours - so I put in a compensation claim. EasyJet replied apologising for the delay but as I was a mere 7 minutes under the threshold for compensation I…
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Wizz air delayed flight W9 4466 from Tirana to Luton today 17 October by over 12 hours
Just e mailed Wizz air for a refund and compensation unless they can prove its circumstances beyond their control. and expect a fight on my hands. Anyone else on that flight Re your e mail confirmation below that Wizzair have delayed the flight W9 4466 from 06.00 to18.45 today which is over 5 hours. Accordingly, please…
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Chaos - Flight moved, then cancelled, then uncancelled but we'd rebooked
It's been ages since I posted but I'm unsure where to start with this....it's a bit of an odd one. We flew Manchester to Bologna, due to return Saturday 15th July with Ryanair. 13th July, very late in the evening Ryanair sent a notification they'd moved our flight to Forli - we had a hire car so thought that's fine (and…
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BA, where do I start???
Hi all, I am hoping that some of you will be able to help and let me know our exact rights and what we need to do, here we go….. We (me, the wife and our 15 year old twins) travelled to Heathrow Terminal 5 on Thursday morning and arrived at 07:45 only to find that our 11:00 (BA185) flight to Newark had been cancelled! We…
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MSE News: Wizz Air passengers could get £100s back as airline forced to review refund claims
If your Wizz Air flight has been delayed or cancelled in the past six years AND the airline refused to refund you for additional costs incurred, such as replacement flights, you could now get your money back, as the airline's been forced to review previously rejected claims – but you may need to resubmit your complaint.…
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CAA not responding
Last year I raised a complaint with my airline regarding a flight that landed more than 3 hours after it was supposed to. They refused to compensate me so I raised this with Resolver, and after supplying all relevant information they said they were escalating it to the CAA. The CAA contacted me in December 2022 to say they…
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Easyjet June 4 debacle compensation
We had a cancelled flight by Easyjet I( Paris to London) on the June 4 weekend where may 1000s were cancelled. (can't find a thread) . they claimed it was weather so not eligible for compensation but other airline flights were going and it seemed to be more to do with staffing especially it was cancelled only 1/2 hour…
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Flight cancelled
Hi I’m looking for some advice pls following a cancelled flight from Tenerife to uk in April. Our flight was cancelled last minute late at night due to pilot sickness. We were sent back to a decent hotel overnight and fed and a transfer to pick us up and the flight left late the following afternoon. We have 4 kids under 10…
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Delayed Flight December 2022
I was on an easy jet flight from Malaga to London Gatwick in the middle of December. The snow was forecast the day before! My flight arrived more than three hours late into Malaga, at this point the snow hadn’t arrived, but it was very cold in London Gatwick, necessitating de-icing of the planes. Apparently there were not…
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Weather delayed in Canada/US
Good afternoon, Last month I headed from Manchester to Newark, USA via Toronto (with Air Canada/United Airlines) but as soon as I arrived in Canada I saw that the flight had been grounded because of storms. We were initially delayed just a few hours but after another two delays we were told to vacate the airport…
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Short notice cancellation: Compensation in addition to re-booked flight?
Hi, EasyJet cancelled my flight a couple of hours before scheduled departure -- and rebooked me on a long circuitous replacement the following day. They also refunded me the £35 difference in fares. My question: Am I also due compensation from them? They said it was due to "circumstances beyond their control", but didn't…
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Easyjet Cancellation Vouchers In Leau Of Cash Refund
I thought this would be interesting to anyone who had their Easyjet flights cancelled due to covid, but weren’t offered a cash refund. Easyjet cancelled my flights when the FCO advised against non-essential air travel due to covid. The airline was obliged to offer me a cash refund, but rail roaded me into accepting a…
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Extraordinary Circumstances - Can I push back?
Was due on an Easyjet flight back from France to UK in June. This got cancelled 30 minutes before departure. We rebooked ourselves onto the only option given to us on the app, which was another flight 24 hours later (another already scheduled flight, not a replacement) - this was free of charge to book onto this. I managed…
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Eurostar delay refund
Hi, my partner had a delay of over an hour when returning from his Rotterdam trip and was told he should receive a refund back. His ticket was £218 and was only offered a £31 voucher as a refund. Surely that can't be right. We thought at least 50% of the ticket price was meant to be offered after an hour delay. Does anyone…
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Easyjet refusing to pay after cancelling flight
Good afternoon all, would be interested in views and advice on the below scenario please. My 18 year son and 3 friends were in Faro for a week early July. Their flight home - EZ3164 - was due to leave on 11th July, 22.20. It was originally delayed 3 hour+ and then approx 2.00 12th July was cancelled. My son and one other…
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Tui cancelled Flights and changed departure airport
Tui has just cancelled/ changed my flights from Bristol Airport on the 3rd of March to Egypt. They have changed the flights, to departure/arrival to Birmingham Airport. or option to cancel with full refund. We still want to go on the holiday but we live in Cornwall and was originally going to travel up in the morning of…
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Travel insurance and/or Delayed Flight Regulation 2004 / EC REG 261/2004 or both?
Recently an outward
flight was cancelled by Airline A and I was issued a refund on the phone a few
hours after getting text en route to airport evening before flight, to inform me of cancellation. Since then,
discovered EU regulation 261, (at time of refund was not told
by Airline A of my rights). Also discovered on Google…
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Lufthansa 1st leg of two outbound flights cancelled - refund/compensation?
Hi MSE Forum, I have submitted 4 online claim forms to Lufthansa over an 8-month period to claim for the refund of the cancellation by Kufthansa of the first flight (LHR -> FRA) of two, booked and paid for directly with Lufthansa with the return two return flights too. Itinerary was LHR -> FRA -> JNB -> FRA -> LHR in Aug…
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RwandAir delay
hello I am looking for a bit of advice if possible. Me and my partner were flying with RwandAir from London Heathrow to Kigali and then catching a connecting flight onto entebbe however our flight was late leaving Heathrow by over an hour and we only had an hour to catch the connecting flight which we of course missed.…
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Flight cancelled due to birdstrike
Hi, I'm just hoping someone can give me some advice here. We are a family of 5 and travelled to Corfu for our holidays. When we arrived at the airport to return home we received a message via the app that the easyjet flight was delayed due to a birdstrike on the previous flight. After waiting 7 hours, we received another…
