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What if the 'exceptional circumstances' are caused by the airline?
We were due to leave Chania, Crete at 23.20 and by 9pm it was already showing 'delayed'. To cut a long story short we were told after midnight that the flight was delayed due to air traffic control issues until 5pm the next day. At nearly 2am we were told Easy Jet could not find us accommodation and we should find our own.…
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Flight Tom 057 Punta Cana to London Gatwick 8/7/23
This flight was canceled after everyone had checked in due to problems with the hydraulics. We were sent back to all-inclusive hotels for the duration. The total delay time was 54hrs and 59 minutes. I know we are entitled to the EU 261 compensation. But how do I claim for the loss of earnings? I have had to take 2 days off…
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Delay with a slight twist.
I searched the forum for something similar but can't find a similar case to mine. We had a flight cancelled by Easyjet and was put on the flight for the next day. Flight was cancelled due to staff going over their allocated hours. We booked another flight that was leaving in 4 hours later with Pegasus. We came back home on…
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Flight Cancelled
Can I apply for compensation, refund of flight price AND expenses incurred trying to get to destination. Eastern Airways flight from LGW to NQY on Friday was delayed for 2.5hrs. Then after that time we were called to a gate to be told the flight was cancelled. Originally we were advised it was staff sickness that delayed…
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Delay because Returned to a Different Airport
We arranged a trip to Oman on BA/Qatar. For the return leg we booked a flight arriving LGatwick at 13.15 from Qatar. Just before we flew Qatar resheduled the flight so that it returned at the same time to Heathrow. We are a 3 hour car journey from London so drove to Gatwick and parked the car there.We then returned to…
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Package holiday question
I'm not very experienced in travelling have not been aboard for over 20 years but we are due to go away in a few weeks to Spain from the UK. I read today about the threat of strike to air traffic controllers in Europe. Would our tour operator (Jet2) have advanced info on this and inform us if they think our flight would be…
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'Knock on effect' caselaw
Our flight was delayed for 24 hours because of severe weather at the airport that the flight was coming in from. The airline are refusing compensation but I understand that the extraordinary circumstances need to apply to the actual flight that was delayed, and there was no severe weather at the airport we were departing…
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Flight Un-Delayed
We were booked with Easyjet from Glasgow-Belfast. The airport screens showed the flight was delayed by 1hr and still didn’t show the gate so we waited in the departures area. After approx 20mins the screens updated with gate 10 and at the same time an announcement was made for final call, this was the first and only…
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Turkish Airlines claim?
Delayed flight from Tbilisi meant I missed connecting flight to Heathrow at Istanbul. I was offered flight following morning to Heathrow but as it was more convenient for me to fly to Manchester they agreed to out me on a Manchester flight the following morning. I was put up in hotel but it was too late for food by the…
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Flight delay, missed connection, 18 hour delay
I'm a little confused as to where my partner stands on this one, hope someone knowledgeable can help. She booked a flight from UK to Canada through a travel agent months ago. Her original itinerary had a 2 hour lay-over in Washington before the connecting flight. She arrived at the airport today and was told there was a…
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Wizzair issues
Wizzair cancelled a flight in December while we were waiting at the gate. So far no refund, no vouchers and now they say no compensation. How does one recoup the monies paid for a service not provided??
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How to challenge "Air Traffic Control Restrictions"
Hi all, I've had 2 flights cancelled this week, both by EJ at different airports (LGW and CDG). Both reasons for rejecting the compensation were "Air Traffic Control Restrictions", but with little other reason given. This makes it very difficult to go to arbitration, as there's very little information to challenge it on,…
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Wizz Air cancellation - please advise
Hello, I’m new to this but honestly didn’t know where else to turn. In July last year myself and 6 members of my family were due to travel to Cyprus with Wizz Air. The flight was due to depart Gatwick airport but was cancelled about 3hr and 5min after its scheduled departure (following two cancellations). We couldn’t find…
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Flight cancellation (EuroJet) - Aircraft out of position following bad weather
We were booked to return home from Lanzarote to Gatwick on the evening of 12th June. Flights into and out of Gatwick were cancelled on 11th June, due to bad weather, which I understand to be an "Exceptional Circumstance". Does "Exceptional Circumstance" also apply to cancellations the following day (12th), because aircraft…
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Flight arrived 1 hour 4 minutes late but didn't depart for 7 hours.....no compensation.
So last week me and my family were due to fly back from Crete to Manchester at 21:10. The flight was delayed a couple of times and finally arrived 1 hour and 4 minutes later than scheduled but for whatever reason we could not board that plane. Jet2 ended up sending a rescue flight to collect us which didn't arrive until…
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EJ rejected compensation giving different reasons to pilot
Hi, we had boarded the plane from LGW to CDG (Paris). The plane was about 20mins late from Tenerife, and then the pilot said that there was a shortage of baggage handlers at LGW and couldn't load up the bags. This was clear from the fact the luggage was all sat there outside for eons! After about an hour, the pilot then…
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Cancellation of flight but not informed by booking agent
Hello. Could the forum offer any insight to where I can go next? I booked a flight to Australia with TRAVEL JUNCTION who then used CATHAY PACIFIC as the airline. Long story cut short, CATHAY then cancelled the flight and Travel Junction did NOT inform me of said cancellation. It was only by my due diligence, checking 7…
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Flight delay with 2 months' notice
Hi All, Two months in advance of my trip, Easyjet's notified me of a change to my early morning flight time. They've given the reason as "a result of an aircraft change". It'll now depart over 4 hours later, meaning I'd miss my appointment, so I'll need to find a different flight -- probably with a different airline and/or…
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Aviation ADR queries (RyanAir cancelled flight, EU 261 compensation)
Hi all. Context On 11 July 2022 my flight from Kraków to Edinburgh
was cancelled 20 minutes before departure. I was travelling with two family
members. We applied for the EU 261 compensation with RyanAir and we expected to
receive 400 euros each. They rejected our requests as they said the flight was
cancelled due to…
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British Airways - Cancelled Flight, Late Arrival, Missed Connection & 2 Back To Back Next Day Delays
Asking for a couple of relatives with regards to what compensation they might receive having been royally messed around by BA. First point, none of the issues were weather related. Secondly they have kept receipts for the travel to/from hotel in London, the hotel, Etc. Day One: Booking Aberdeen - London Heathrow - New…
