-
Tui cancelled Flights and changed departure airport
Tui has just cancelled/ changed my flights from Bristol Airport on the 3rd of March to Egypt. They have changed the flights, to departure/arrival to Birmingham Airport. or option to cancel with full refund. We still want to go on the holiday but we live in Cornwall and was originally going to travel up in the morning of…
-
Travel insurance and/or Delayed Flight Regulation 2004 / EC REG 261/2004 or both?
Recently an outward
flight was cancelled by Airline A and I was issued a refund on the phone a few
hours after getting text en route to airport evening before flight, to inform me of cancellation. Since then,
discovered EU regulation 261, (at time of refund was not told
by Airline A of my rights). Also discovered on Google…
-
Lufthansa 1st leg of two outbound flights cancelled - refund/compensation?
Hi MSE Forum, I have submitted 4 online claim forms to Lufthansa over an 8-month period to claim for the refund of the cancellation by Kufthansa of the first flight (LHR -> FRA) of two, booked and paid for directly with Lufthansa with the return two return flights too. Itinerary was LHR -> FRA -> JNB -> FRA -> LHR in Aug…
-
RwandAir delay
hello I am looking for a bit of advice if possible. Me and my partner were flying with RwandAir from London Heathrow to Kigali and then catching a connecting flight onto entebbe however our flight was late leaving Heathrow by over an hour and we only had an hour to catch the connecting flight which we of course missed.…
-
Flight cancelled due to birdstrike
Hi, I'm just hoping someone can give me some advice here. We are a family of 5 and travelled to Corfu for our holidays. When we arrived at the airport to return home we received a message via the app that the easyjet flight was delayed due to a birdstrike on the previous flight. After waiting 7 hours, we received another…
-
Loganair Flight Cancelled
Hi I'm new here, just looking for advice really. I travelled from Aberdeen to Manchester recently I was booked on the 10:40 flight to Manchester which was scheduled to arrive at 12:05, Around 10:00am the flight was cancelled and I was told i needed to leave the terminal to collect my luggage and then proceed to the…
-
British Airways Flight Cancellation on 26 May 2023 causing delay by 7 hours
Our return trip from Sydney Australia to Manchester international airport was delayed by over 7 hours. Flight was booked with BA. Departed from Sydney on time 25 May 2023 at 2.15 pm. Flight was as arranged by BA, with BA from Sydney->Hong Kong->London Heathrow-> Manchester (expected to arrive at 10 am on 26 May 2023. The…
-
Bit of advice with when to claim
My daughter had a flight with Aer Lingus yesterday Manchester to JFK with a connecting flight in Dublin. Her Manchester flight was supposed to leave at 8.10am then her connecting flight was to leave Dublin at 11.05am. What actually happened was her Manchester flight left late at 10.16am and arrived in Dublin at 11.07am and…
-
KLM moved me onto a much earlier flight - what are my rights?
Hi all, I was meant to fly with KLM from Bristol to Bordeaux this Thursday evening. The connection at Amsterdam was tight (less than an hour), but they added a green little tick saying the flights were confirmed months ago and I was willing to risk it. (Worst case they'd have to put me up at Schiphol, and I'd forgo my Ibis…
-
Holiday cancelled at Boarding gate
We were due to go to Bodrum from Edinburgh for 11 nights with easyJet holidays the whole plane was at boarding gate waiting to board then we were told it was delayed for 45 min then nearly 3 hours after 1 hour or so the flight was cancelled due to staffing issues then 9 minutes later our whole holiday was cancelled they…
-
Package Holiday - Are we due cancelled flight compensation?
We have
just returned from a 7 night TUI river cruise in Germany which was a package holiday with flights
thru Lufthansa. However on arrival at Birmingham airport we found that our flight to
Munich had been cancelled. After an 8hr
wait in the check-in hall we were eventually told by TUI that we would be put up overnight
in…
-
Flight Delay on an AA flight into EU purchased via Iberia
Hello MSE, Recently, I had a flight on AA from Madrid to Miami return, purchased through Iberia. The AA flight after 1.5 hrs into the flight had to turn back to Miami due to high decibel sounds in the Premium/Business area that could not be identified by the crew. After arriving in Miami, we were put on another aircraft…
-
Flight delay compensation - a confusing one!
Hi all, I’d love some advice with this please as the travel agents are telling me very different to what I’m reading online. I booked a flight via Crystal travel (travel agents) from London Heathrow to Johannesburg on Ethiopian airlines scheduled for 10:20am departure on 1/4/23. 2 days before the flight I logged on and it…
-
Flight cancellation
We booked a few days away at Euro Disney for 5 adults and 3 children for August through lastminute.com using Air France. We hadn’t been notified by anyone, but luckily checked tonight. Found out the 6.15am flight we were booked onto has been cancelled and we’re now on a flight at 10.30am.The returning flight has also been…
-
What if the 'exceptional circumstances' are caused by the airline?
We were due to leave Chania, Crete at 23.20 and by 9pm it was already showing 'delayed'. To cut a long story short we were told after midnight that the flight was delayed due to air traffic control issues until 5pm the next day. At nearly 2am we were told Easy Jet could not find us accommodation and we should find our own.…
-
Flight Tom 057 Punta Cana to London Gatwick 8/7/23
This flight was canceled after everyone had checked in due to problems with the hydraulics. We were sent back to all-inclusive hotels for the duration. The total delay time was 54hrs and 59 minutes. I know we are entitled to the EU 261 compensation. But how do I claim for the loss of earnings? I have had to take 2 days off…
-
Delay with a slight twist.
I searched the forum for something similar but can't find a similar case to mine. We had a flight cancelled by Easyjet and was put on the flight for the next day. Flight was cancelled due to staff going over their allocated hours. We booked another flight that was leaving in 4 hours later with Pegasus. We came back home on…
-
Flight Cancelled
Can I apply for compensation, refund of flight price AND expenses incurred trying to get to destination. Eastern Airways flight from LGW to NQY on Friday was delayed for 2.5hrs. Then after that time we were called to a gate to be told the flight was cancelled. Originally we were advised it was staff sickness that delayed…
-
Delay because Returned to a Different Airport
We arranged a trip to Oman on BA/Qatar. For the return leg we booked a flight arriving LGatwick at 13.15 from Qatar. Just before we flew Qatar resheduled the flight so that it returned at the same time to Heathrow. We are a 3 hour car journey from London so drove to Gatwick and parked the car there.We then returned to…
-
Package holiday question
I'm not very experienced in travelling have not been aboard for over 20 years but we are due to go away in a few weeks to Spain from the UK. I read today about the threat of strike to air traffic controllers in Europe. Would our tour operator (Jet2) have advanced info on this and inform us if they think our flight would be…
