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Aviation ADR ruled in my favour but payment yet to be made
Back in June I submitted a claim for delay compensation from easyjet as they left us stranded in Berlin during the whole Jubilee bank holiday mayhem. They initially refused but then I filed a claim through Aviation ADR, which ruled in my favour back in early November. I was asked to provide my bank details so that they…
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Air Europa delay part 2
A couple of months ago, I posted on this forum about claiming against Air Europa because of a 3 hour delay on a flight home from Madrid due to maintenance issues with the plane’s toilet. They have refused the claim saying the toilet maintenance was an extraordinary circumstance’. Two very helpful people answered and of…
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Flybe collapse
I was waiting for £880 compensation for delayed/ cancelled Flybe flights, am I likely to ever see this money now. Is there any official body I can approach regarding this. thankyou
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Compensation agreed...
Hi Any help gratefully received. We have had our compensation agreed for delayed flight to our holiday last year. The claim was agreed on 22nd November and I can see it as agreed on the system, but when I have messaged to ask how long we will have to wait (we are at 12 weeks waiting for the comp now), we are told that we…
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Insurer rejected claim - "ADVERSE WEATHER" vs "AIRPORT CURFEW"
Last December (11/12/2022) my Ryanair flight from Berlin to
London Stansted was cancelled after I had arrived at the airport and checked
in. This was when there was heavy
snowfall in the UK and Stansted Airport was closed as a result. I was told that I could not claim from the airline, nor seek
EU compensation as it was…
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Flybe flight refund
Hi I am confused to whether I can claim my return flight from Newquay to Manchester on 30th January. I booked via booking.com so it doesn't look like I can claim under the chargeback scheme on my credit card, (flight was under £100). There is an ATOL certificate attached to the booking.com flight, is this what I do, I…
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Ryanair have said due a refund but won’t send it
My partner and I went on holiday in August and had a 3.5 hour delay. When we contact Ryanair they said yes we are due a refund of £650. I booked the holiday on my credit card but when we filled in the compensation form my partner put his bank details in for the money to go to. They have said they have sent it but we…
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Cancellation not covered by insurers
I must confess that this has rather surprised me. Had a trip booked to Venice - flights with Ryanair and hotel booked independently. Insurance taken out with Holiday Extras underwritten by the Davies Group. Due to an air traffic controllers strike, the flight was cancelled by Ryanair the day before we were due to fly .…
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Lastminute cancelled flight without looking into rebooking and not compensating for increase
Hi First of all, sorry about the novel We booked flights in June 2022 for me and my wife and our kids to travel to New Zealand in March 2023 to see my wife’s family. These were booked through Lastminute, travelling Swiss air out, and Lufthansa back. We got an email from Singapore Airlines on 19/12/2022 (guess they’re a…
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Easyjet Dropped Route - Glasgow to Venice
Hi This is not just a cancelled flight question, but a cancelled route. On the 8th January I booked a flight and hotel package via Expedia from Glasgow to Venice. On the 18th January I received an email from Easyjet saying that outbound and inbound flights have been cancelled and I can get a refund or book different…
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UK-261 Claim Qatar Airways
Hi All, My UK261 claim recently was rejected by Qatar Airways for a flight from Heathrow to India where due to delays at Heathrow, I missed connecting flight at Doha but was accommodated on next flight (no other assistance provided) resulting in me reaching more than 8 hours late in final destination. QA has cited…
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Dealing with Luftansa
Hi all, I contacted Lufthansa last June (via resolver) as we had a 6+ hour delay, and were due compensation. I have never had issues with getting compensation with other airlines before (using resolver) but of course Lufthansa are being difficult. The flight was from Toronto to Geneva (with a stopover in Madrid), the…
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Should I take Ryanair to small claims court?
Hi, Myself and 3 others (living in UK) were due to travel from Mykonos to Budapest on FR1911 with Ryanair on 17/09/2022 The flight ended up becoming an overnight delay with no official reason provided. During the day, they tried to board us twice. The first time it seemed like there was no plane and the second time there…
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Air Europa delay
Hi, I wondered if anyone could help clarify if I have a case against Air Europa. This summer was travelled with them from London Gatwick toTunis via Madrid. The outgoing journey was fine and the return to Madrid was also okay. The delay happened with the Madrid Gatwick leg of the journey. We were meant to leave at 7:35am…
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TUI - Manchester airport closed for 2 hours - flight delayed by 24 hours
We were scheduled to fly with TUI from La Palma to Manchester on 19th January. We arrived at the airport and went through security to the departure area. We were then told the flight would be delayed because of snow at Manchester airport. We looked online and saw that the airport had been closed for just over two hours,…
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Jet2 Compensation Claim - Online Form or Letter?
Last weekend we were delayed eight and a half hours when a part needed replacing on our plane, so I am looking to make a claim. Is it better to use their online form or send a letter? I know we may well get their standard knock back initially (which I wont accept), but wondering the best way to start the process please…
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Airport change
We flew back from florida to Manchester airport then were told we were going to London because of snow in Manchester waited 2 hours on plane to be told it's past the crew time to work so we have to get of and get buses back to Manchester 2 hours later buses arrived then arrived back Manchester at 5pm after landing in…
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Cancelled Flights and More!
Dear All, I am dearly asking for help and advice on what to do with the following flight cancellations. Our initial plan was to fly to Porto and back from Gatwick. However the following is the turn of events We turned up to Gatwick airport to find within 1-2hrs of leaving our flight was cancelled. We all managed to rebook,…
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rerouted - Taxi at destination?
Easyjet has cancelled our outbound flight from Manchester to Faro and offered us an alternative on the same day at roughly the same times, but from Liverpool to Faro. We have a car park booked in Manchester and the return flight is still Faro to Manchester. I don't think we're entitled to compensation, but should they…
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Rights regarding change of package holiday/flights
Our extended family (10 people) had booked to go to Walt Disney World with TUI in the October half term this included a special dinning credit offer and a gift card. TUI has just emailed us and they have cancelled the flight and moved the entire holiday 4 days earlier. Since my sister is a school teacher this means we…