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What compensation should I expect?
Hello I was due to fly today from Exeter to Zakynthos at 0820 departure. The flight was repeatedly delayed and now fully cancelled. I have been told that I am being put in a hotel overnight whilst they decide what happens. In the two scenarios, if they offer a replacement flight tomorrow OR if they fully cancel our trip,…
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Air Help Scam
Hi everyone I was delayed Wizzair flight to Milan at the start if this year - I noticed lots of comments on the airline not getting back to customers at all or taking months so i found airhelp who say they can support claims faster - however I couldnt see the fees for this - it asked me to fill in my details etc in order…
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Should I get compensation AND reimbursement for cancelled flight?
Hi all. As the title suggests, I want to clarify if on the ocasion a flight is cancelled and you are delayed more than 5 hours, are you entitled to compensation AND reimbursement for additional travel costs from the airline? I explain my situation below: A few weeks ago a flight I booked with KLM from Cardiff to Amsterdam…
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Aviation ADR - Reopen case or start new claim ???
My son + 7 friends Wizz Air flight was cancelled back in August 2022 whilst onboard the plane and a alternative Wizz air flight wouldn't be until a weeks time.This wasn't acceptable so they had to make their own arrangements for Flights (Cyprus - Gatwick via Rome ) /Accommodation / meals and transfers etc and paid out…
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Jet2 refusing compensation. What's next?
Hi all, Looking for some advice and next steps and opinions overall. Log of events: OH and I were supposed to fly from Glasgow to Funchal (Madeira) on 14th March 2022. 13/03/2022 Jet2 E-Mail with the information that the flight is delayed until Tuesday 15th March, due to forecasted adverse weather conditions at Funchal…
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Am I entitled to Compensation?
Hi, flew back from the US recently, the landing time was 109 minutes late, but then they didn't get the doors open due to no landing crew for another 80 / 90 minutes so it kicked into over the 180 minutes. I put in a compensation claim as colleague did and got it paid. I get back a response, you landed 109 mins late so…
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24 Hour Delay - Due to Ground Crew Damaging Aircraft, Wizz Air Refusing EC261/2004 Compensation
Our flight from Nice to Gatwick was delayed over 24 hours due to ground grew having a collision with the aircraft, I applied for EC261/2004 compensation to Wizz Air, but they have come back and said the delay was "as a result of unexpected circumstances." I want to contest this as I believe that Wizz Air cannot class this…
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TUI Aviatiaion ADR Help
Hi, TUI cancelled both flights for a package holiday back in June 2022 from Manchester to Tenerife. TUI have paid out for the outbound flight but the inbound flight have not and hence I took them to aviation ADR back in October of last year They have now submitted the defence which states “Compensation with respect to the…
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Flight delay and missed day in Disneyland
Hi, I wonder if anyone can give me some advice please. We had a 4 hour delay in the airport because of a technical issue with the plane then a 2 hour delay on the plane due to weather. We have claimed for the flight delay and are waiting to hear back however I wondered if we could claim for the loss of our first day in…
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TAP Air - ticket cancellation - compensation
Hi Guys - longish story but I'm trying to work out if we can claim for compensation, advice greatly received! TL;DR - don't fly TAP Air! My wife and I booked a flight to Lisbon with TAP Air through Booking.com - we got married a few months before flying and my wife updated her passport with her new surname. I called TAP…
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Does un-received email count as "informed"?
Lat year I made two bookings. One to the UK for myself and another for the return for myself and my husband. At the time BA did a big cancellation of flights. I didnt receive any emails or calls so I wasnt worried until a couple of days before my flight when I went to add a bag and found it had been cancelled! Total panic…
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Compensation Refused Due To Medical Emergency to Crew
Hello, I was on an EasyJet flight to Dalaman that was diverted to Split due to the pilot becoming ill - this flight departed around an hour late. We were at Split airport for 6 hours waiting for replacement crew. The plane the crew were flown in on (scheduled flight from Manchester) was also delayed for around an hour, and…
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Easy Jet flight cancelled from Gibraltar
My husband's flight from Gibraltar to Manchester on 09/06/2023 with Easy Jet was cancelled due to high winds (the inbound flight couldn't land and was redirected to Malaga) He had to telephone Easy Jet to rebook a flight and the first available flight was Sunday 11/06/2023. Easy jet sorted out a hotel for the extra 2…
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Flight delay - passenger assistance
My flight arrival was delayed by over 3 hours so I thought I would be eligible for compensation. However, the airline says a large proportion of the delay was because there was a delay in passenger assistance helping a passenger on the previous flight getting off (and that this is the airports responsibility and not the…
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31 hour delay because EasyJet plane suffers damage
I have just returned from Gibraltar (to Manchester). We were due to fly at 1040hrs on 26/4 but the corresponding plane flying in from Manchester that we should have been on suffered damage when it was manouvering on to stand hitting he steps.No replacement plane could be found so it was 31hours before we flew home. I have…
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BA refusing to refund
Briefly: Party of 5 booked together Dalaman to Gatwick. BA cancelled the flight, best offer was 48hrs later and to LHR, but as flights were disappearing fast we accepted it (worried that waiting would cause even longer delay) Within 30mins we found alternative to LGW with TUI, flying only 24hrs later (and 24hrs earlier…
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Airline - Duty of Care during 4.5 hour delay
During a recent trip to the EU my outgoing flight was delayed by about 4.5 hours at Gatwick. Well-known UK budget carrier. No information directly from airline but we were sent back from the gate to departures. The person at the Information desk advised passengers to buy food and claim it back later. I spent about £11 on a…
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Cancelled flight, airline KLM refusing to pay delayed flight compensation though
Hi MSE forum, Hoping someone can point me in the right direction. Flew Cardiff via connecting city Amsterdam to Rio, no problems. EU Airline KLM. Flying back, the flight Rio to Amsterdam was cancelled and I was moved to a flight on the previous day, and I was only told 12 days beforehand. They mucked up telling me,…
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Advice re British Airways Compensation Rejection
Looking for some advice regarding compensation to see if we are due any or not. We recently flew home from Orlando- Miami- Lhr- to Inverness. The Miami flight was late leaving and arrived in Lhr too late for our connecting flight to Inverness. BA booked us on to the later flight to Inverness meaning we had a 7hour wait at…
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Refund and compensation for cancelled flight?
Last year Wizzair cancelled all flights from Doncaster airport 8 days before we were due to fly with them. They would not offer me alternative flights as I had booked through a holiday company (LoveHolidays). I was unable to get hold of LoveHolidays so I sourced and booked my own alternative flights as they were filling up…
