-
31 hour delay because EasyJet plane suffers damage
I have just returned from Gibraltar (to Manchester). We were due to fly at 1040hrs on 26/4 but the corresponding plane flying in from Manchester that we should have been on suffered damage when it was manouvering on to stand hitting he steps.No replacement plane could be found so it was 31hours before we flew home. I have…
-
BA refusing to refund
Briefly: Party of 5 booked together Dalaman to Gatwick. BA cancelled the flight, best offer was 48hrs later and to LHR, but as flights were disappearing fast we accepted it (worried that waiting would cause even longer delay) Within 30mins we found alternative to LGW with TUI, flying only 24hrs later (and 24hrs earlier…
-
Airline - Duty of Care during 4.5 hour delay
During a recent trip to the EU my outgoing flight was delayed by about 4.5 hours at Gatwick. Well-known UK budget carrier. No information directly from airline but we were sent back from the gate to departures. The person at the Information desk advised passengers to buy food and claim it back later. I spent about £11 on a…
-
Cancelled flight, airline KLM refusing to pay delayed flight compensation though
Hi MSE forum, Hoping someone can point me in the right direction. Flew Cardiff via connecting city Amsterdam to Rio, no problems. EU Airline KLM. Flying back, the flight Rio to Amsterdam was cancelled and I was moved to a flight on the previous day, and I was only told 12 days beforehand. They mucked up telling me,…
-
Advice re British Airways Compensation Rejection
Looking for some advice regarding compensation to see if we are due any or not. We recently flew home from Orlando- Miami- Lhr- to Inverness. The Miami flight was late leaving and arrived in Lhr too late for our connecting flight to Inverness. BA booked us on to the later flight to Inverness meaning we had a 7hour wait at…
-
Refund and compensation for cancelled flight?
Last year Wizzair cancelled all flights from Doncaster airport 8 days before we were due to fly with them. They would not offer me alternative flights as I had booked through a holiday company (LoveHolidays). I was unable to get hold of LoveHolidays so I sourced and booked my own alternative flights as they were filling up…
-
Tricky flight delay compensation question
My partner and I have just returned from our TUI holiday (Emirates flights) and we had an issue on the outbound leg of the journey. The original itinerary was Glasgow to Dubai, a one and a half hour layover, then Dubai to Mauritius. Our 1st flight take-off was delayed by about 45 minutes which resulted in us not being able…
-
Best and cheapest delayed flight compensation company?
Anyone care to suggest one?
-
BA Triple whammy!
Hi All, I'm hoping someone can clarify the claims process for a flight from hell with BA last month. We had flights to Houston booked since last year, Club Class using Avios. 2 days before take off, BA cancelled the flight, and rerouted via Dallas. The scheduled take off was 2 hours earlier, which I believe means I can…
-
Ferry delay compensation
I’ve read the article on flight delay compensation. Does this also apply for ferry delay compensation in the UK. I am currently on a Scottish island with over 40 other and the last ferry has been cancelled. We haven’t been told why it was cancelled. We were told by the police that alternate accommodation was being…
-
Easyjet UK delay 3+hours, landed just under 3 Hours
after some advice please. following a recent EasyJet flight from Liverpool > Palma (Majorca) on Sunday 7th May 2023. (EZY3375) Are scheduled departure was 19:40. I was checking the flight schedule from early afternoon, it appeared to show as several short flights between Liverpool & Belfast also the Isle of Man before a…
-
British Airways Refusing Missed Flight Connection Compensation
I wonder if anyone in this Forum can kindly shed light on what to do with British Airways indifference. In September 2022, I booked a flight to Kenya on 31st January 2023, along with a group from USA, Canada, Australia, etc which was due to depart at 5:25pm from Terminal 4 London Heathrow. Because of the repeated train…
-
Flight delay compensation Air Canada
In January myself and my husband booked to fly from Heathrow to Costa Rica, via Montreal, with Air Canada. We booked direct with Air Canada. The first flight from Heathrow was delayed meaning we missed our connection in Montreal. Air Canada re-routed us through Mexico City then another flight from there to Costa Rica. As a…
-
Strikes in Germany
Hi, this is my first ever post I would like some help please. I was in Germany for a short trip last month. Whilst there my return flight was cancelled due to strikes. I was due back on a Thursday. But the 1st available flight back was a Tuesday. I accepted this fromRyanair as they said they couldn’t offer an alternative…
-
Cancellation and subsequent delay to replacement flight
My flight with Aer Lingus regional operator Emerald Airways was cancelled on Friday 7 April and i was moved to the next flight on Sat 8. This flight was subsequently delayed over 3 hours. Am i entitled to 2 lots of compensation, 1 for the cancellation and 2 for the delay? The problems were due to an aircraft taken out of…
-
Can I claim for a flight booked via a travel website?
Hello My flight to Milan, booked via trip.com, was 4 hours late, can I claim compensation from them, or only if I'd booked it directly with the airline, ITA? Thanks Ian.
-
Delayed Flight Expenses
I had a flight cancellation and I was not given my bag back. I'm being offered under EU law the compensation and expenses for accommodation and food and transport to/from hotel, but should I be allowed toiletries? We were offered the opportunity to get our bags after 12 hours but with no guarantee they would make the new…
-
Wizz Air claim
Our Wizz Air flight about 2 months ago was delayed for more than 3 hours due to the fact that the crew couldn't get to the airport on time. So I submitted a claim on the Wizz Air website directly waited for about three weeks. Last when I logged in Wizz Air, the status of the claim has changed to "Your input is needed In…
-
EU vs UK law for cancelled flight
Hi Booked ticket in $ for JFK to Manchester. The return leg (Manchester to JFK) was cancelled (technical issues) and was rebooked the next day Manchester to Dublin to JFK . Airline is Aer Lingus. Do I make a claim in compensation under EU or UK law? I also had travel insurance with Aer Lingus - do I also claim on that…
-
British Airways E-ticket
All, first I hope I’m posting in the right forum. I booked flight with BA back in 2021 but because reasons beyond my control. I had to cancel my flight and BA offered me a voucher with a year to book a flight. This year I’m unable to travel again, I contacted me a to cancel my voucher but they only offered me to refund me…
