-
Delayed Flight Expenses
I had a flight cancellation and I was not given my bag back. I'm being offered under EU law the compensation and expenses for accommodation and food and transport to/from hotel, but should I be allowed toiletries? We were offered the opportunity to get our bags after 12 hours but with no guarantee they would make the new…
-
Wizz Air claim
Our Wizz Air flight about 2 months ago was delayed for more than 3 hours due to the fact that the crew couldn't get to the airport on time. So I submitted a claim on the Wizz Air website directly waited for about three weeks. Last when I logged in Wizz Air, the status of the claim has changed to "Your input is needed In…
-
EU vs UK law for cancelled flight
Hi Booked ticket in $ for JFK to Manchester. The return leg (Manchester to JFK) was cancelled (technical issues) and was rebooked the next day Manchester to Dublin to JFK . Airline is Aer Lingus. Do I make a claim in compensation under EU or UK law? I also had travel insurance with Aer Lingus - do I also claim on that…
-
British Airways E-ticket
All, first I hope I’m posting in the right forum. I booked flight with BA back in 2021 but because reasons beyond my control. I had to cancel my flight and BA offered me a voucher with a year to book a flight. This year I’m unable to travel again, I contacted me a to cancel my voucher but they only offered me to refund me…
-
SAS refusing refund
While not strictly related to a flight delay or cancellation, I'd love some advice on a claim that SAS are refusing to help me on. Background: * Had a flight booked with SAS in March 2022. * I had to cancel my travel due to Covid. * Flight was non-refundable, but I called SAS who cancelled the ticket and issued a Travel…
-
Ryanair Refunds
Hello all. I have been having an ongoing 'discussion' with Ryanair since last October following a delayed flight. At first they lost my application (submitted via their website so I don't have a copy) and now they are asking for all my bank details (allegedly for identification purposes), together with a copy of my…
-
Emirates flight from hell - refusing to contact me back
Hello, For anyone who wants to check this is regarding flight EK9 DXB-LGW on Sunday 11th December 2022. The basic story is that we were diverted to Amsterdam due to a bit of snow closing Gatwick for an hour, this diversion lead to baggage being ruined, lies, immigration issues and being severely out of pocket. We landed at…
-
Thomas Cook Holiday - EasyJet Flight - Lost Luggage
Hi, I hope someone can clarify our rights ... Me, wife and daughter booked a 'holiday' to Sardinia (Sat 17th Sept 2022 from Luton) through Thomas Cook. We paid all monies to Thomas Cook in 3 instalments. Thomas Cook stated the 'Holiday' as flights with EasyJet, Hotel was named as was the taxi company to ferry us from…
-
Wizz Air Compensation Received - via Aviation ADR
In June'22 on the morning of departure Wizz cancelled our flight from Faro to LGW. No alternative flight was available with them for 3 days and there was no offer of accommodation or flights with another carrier. I needed to get home so purchased 2 new tickets with EasyJet that meant a delay of 6 hours rather than 3 days.…
-
British airways giving me the run around
Hi All Last year on the 28th Of June I flew from Madrid to Heathrow IB3180 and was supposed to get a connecting Flight from Heathrow to Belfast City @ 19:25 BA1426 I seem to remember the Belfast flight was cancelled, we queued up for 8 hours to be told to get a hotel and get the flight the following morning @ 06:50 am I am…
-
EasyJet flight delayed over 3 hours, airline adamant only delayed 1 hour 37 mins
I was on flight EZY2776 from Paris CDG to Bristol on 31/03/23 which was scheduled to arrive in Bristol at 17:15 but landed at 20:33. I have attempted to claim several times and have spoken to numerous people at EasyJet customer service who are all adamant that the flight was only delayed 1 hour 37 mins therefore saying I…
-
Wizz Air ADR claim no response
Does anyone know what the typical timescales are for getting anything back from ADR? I had a Wizz Air cancelled flight in August 2022. I didn't get anywhere with them despite having emails and txt messages from them saying that I should sort things out myself and give them my receipts. They then just closed the case so I…
-
Flight cancellation due to airport passenger limitations
We had one leg of a return journey cancelled by Finnair. Cancellation came by email 11 days before the outward flight. Reason given was passenger number limits at Schiphol. Flight was from AMS to Helsinki. Finnair were difficult to contact ( tried chat, email and phone). Initially they said they would refer to back office…
-
Eastern Airways flt cancelled - taxi query
Last week my UK internal flight was cancelled. I found this out when I got to check in. The checkin told me I could claim back a taxi home which was confirmed by his Supervisor. I also phoned Eastern Airways myself and the lady told me to book a taxi at the airport taxi desk and how to claim back. I put my claim in for…
-
Anyone Else on Jet2 Flight LS1294 25th March 2023 Tenerife to Birmingham and claiming compensation?
Hi Guys, I have recently submitted a claim to the airline for compensation. Through this website and other peoples comments as our flight was cancelled and rescheduled the following day we were entitled to £350 compensation for each traveller making a total of £1050. Very swiftly in less than 24 hours they have rejected…
-
Flight was cancelled & I wasn't informed - rights?
Hello, I booked early morning flights to france with EasyJet back in September, departing in Feb of this year. 12 days before departure I went online to check myself and my son in online only to have a message flash up saying that my flight had been cancelled and I was offered a flight 12 hours later instead. As this was…
-
A Happy Ryanair Story
So our £55 return flight from Malaga was delayed. The app showed delay updates with a video of a cheery gent apologising for disruption to flights that day due to high winds, which was BEYOND THEIR CONTROL. We eventually boarded 3.5hrs late. I nearly didn't submit a claim due to it being made clear the delay was due to the…
-
Anyone used AirHelp?
I had a flight delayed or cancelled (not sure which as I was never actualyl told why there was a problem) last June. I ended up being delayed by 24 hours in Singapore. Upon return I wrote to Lufthansa who wrote back and offered me EUR720 in compensation. Its now March and they have not paid up. I have written to them…
-
Extra four hours
I flew to Tenerife with Tui. We boarded the plane at the correct time but then sat on the runway for two hours. We then ended up having to land in Portugal for fuel. Finally arrived in Tenerife fours hours late, had been on the plane for a total of eight hours. Can I claim compensation?
-
Delay due to de-icing
Hi all - Forum newbie - please be gentle! I have had a claim turned down by the ADR adjudicator for a delayed flight with Easyjet. The defence was bad weather, but the actual reason was that there was a delay in getting a deicing rig to our plane. Planes were taking off just fine once de-iced, and although the weather…
