-
Weather delayed in Canada/US
Good afternoon, Last month I headed from Manchester to Newark, USA via Toronto (with Air Canada/United Airlines) but as soon as I arrived in Canada I saw that the flight had been grounded because of storms. We were initially delayed just a few hours but after another two delays we were told to vacate the airport…
-
Short notice cancellation: Compensation in addition to re-booked flight?
Hi, EasyJet cancelled my flight a couple of hours before scheduled departure -- and rebooked me on a long circuitous replacement the following day. They also refunded me the £35 difference in fares. My question: Am I also due compensation from them? They said it was due to "circumstances beyond their control", but didn't…
-
Easyjet Cancellation Vouchers In Leau Of Cash Refund
I thought this would be interesting to anyone who had their Easyjet flights cancelled due to covid, but weren’t offered a cash refund. Easyjet cancelled my flights when the FCO advised against non-essential air travel due to covid. The airline was obliged to offer me a cash refund, but rail roaded me into accepting a…
-
Extraordinary Circumstances - Can I push back?
Was due on an Easyjet flight back from France to UK in June. This got cancelled 30 minutes before departure. We rebooked ourselves onto the only option given to us on the app, which was another flight 24 hours later (another already scheduled flight, not a replacement) - this was free of charge to book onto this. I managed…
-
Eurostar delay refund
Hi, my partner had a delay of over an hour when returning from his Rotterdam trip and was told he should receive a refund back. His ticket was £218 and was only offered a £31 voucher as a refund. Surely that can't be right. We thought at least 50% of the ticket price was meant to be offered after an hour delay. Does anyone…
-
Easyjet refusing to pay after cancelling flight
Good afternoon all, would be interested in views and advice on the below scenario please. My 18 year son and 3 friends were in Faro for a week early July. Their flight home - EZ3164 - was due to leave on 11th July, 22.20. It was originally delayed 3 hour+ and then approx 2.00 12th July was cancelled. My son and one other…
-
Tui cancelled Flights and changed departure airport
Tui has just cancelled/ changed my flights from Bristol Airport on the 3rd of March to Egypt. They have changed the flights, to departure/arrival to Birmingham Airport. or option to cancel with full refund. We still want to go on the holiday but we live in Cornwall and was originally going to travel up in the morning of…
-
Travel insurance and/or Delayed Flight Regulation 2004 / EC REG 261/2004 or both?
Recently an outward
flight was cancelled by Airline A and I was issued a refund on the phone a few
hours after getting text en route to airport evening before flight, to inform me of cancellation. Since then,
discovered EU regulation 261, (at time of refund was not told
by Airline A of my rights). Also discovered on Google…
-
Lufthansa 1st leg of two outbound flights cancelled - refund/compensation?
Hi MSE Forum, I have submitted 4 online claim forms to Lufthansa over an 8-month period to claim for the refund of the cancellation by Kufthansa of the first flight (LHR -> FRA) of two, booked and paid for directly with Lufthansa with the return two return flights too. Itinerary was LHR -> FRA -> JNB -> FRA -> LHR in Aug…
-
RwandAir delay
hello I am looking for a bit of advice if possible. Me and my partner were flying with RwandAir from London Heathrow to Kigali and then catching a connecting flight onto entebbe however our flight was late leaving Heathrow by over an hour and we only had an hour to catch the connecting flight which we of course missed.…
-
Flight cancelled due to birdstrike
Hi, I'm just hoping someone can give me some advice here. We are a family of 5 and travelled to Corfu for our holidays. When we arrived at the airport to return home we received a message via the app that the easyjet flight was delayed due to a birdstrike on the previous flight. After waiting 7 hours, we received another…
-
Loganair Flight Cancelled
Hi I'm new here, just looking for advice really. I travelled from Aberdeen to Manchester recently I was booked on the 10:40 flight to Manchester which was scheduled to arrive at 12:05, Around 10:00am the flight was cancelled and I was told i needed to leave the terminal to collect my luggage and then proceed to the…
-
British Airways Flight Cancellation on 26 May 2023 causing delay by 7 hours
Our return trip from Sydney Australia to Manchester international airport was delayed by over 7 hours. Flight was booked with BA. Departed from Sydney on time 25 May 2023 at 2.15 pm. Flight was as arranged by BA, with BA from Sydney->Hong Kong->London Heathrow-> Manchester (expected to arrive at 10 am on 26 May 2023. The…
-
Bit of advice with when to claim
My daughter had a flight with Aer Lingus yesterday Manchester to JFK with a connecting flight in Dublin. Her Manchester flight was supposed to leave at 8.10am then her connecting flight was to leave Dublin at 11.05am. What actually happened was her Manchester flight left late at 10.16am and arrived in Dublin at 11.07am and…
-
KLM moved me onto a much earlier flight - what are my rights?
Hi all, I was meant to fly with KLM from Bristol to Bordeaux this Thursday evening. The connection at Amsterdam was tight (less than an hour), but they added a green little tick saying the flights were confirmed months ago and I was willing to risk it. (Worst case they'd have to put me up at Schiphol, and I'd forgo my Ibis…
-
Holiday cancelled at Boarding gate
We were due to go to Bodrum from Edinburgh for 11 nights with easyJet holidays the whole plane was at boarding gate waiting to board then we were told it was delayed for 45 min then nearly 3 hours after 1 hour or so the flight was cancelled due to staffing issues then 9 minutes later our whole holiday was cancelled they…
-
Package Holiday - Are we due cancelled flight compensation?
We have
just returned from a 7 night TUI river cruise in Germany which was a package holiday with flights
thru Lufthansa. However on arrival at Birmingham airport we found that our flight to
Munich had been cancelled. After an 8hr
wait in the check-in hall we were eventually told by TUI that we would be put up overnight
in…
-
Flight Delay on an AA flight into EU purchased via Iberia
Hello MSE, Recently, I had a flight on AA from Madrid to Miami return, purchased through Iberia. The AA flight after 1.5 hrs into the flight had to turn back to Miami due to high decibel sounds in the Premium/Business area that could not be identified by the crew. After arriving in Miami, we were put on another aircraft…
-
Flight delay compensation - a confusing one!
Hi all, I’d love some advice with this please as the travel agents are telling me very different to what I’m reading online. I booked a flight via Crystal travel (travel agents) from London Heathrow to Johannesburg on Ethiopian airlines scheduled for 10:20am departure on 1/4/23. 2 days before the flight I logged on and it…
-
Flight cancellation
We booked a few days away at Euro Disney for 5 adults and 3 children for August through lastminute.com using Air France. We hadn’t been notified by anyone, but luckily checked tonight. Found out the 6.15am flight we were booked onto has been cancelled and we’re now on a flight at 10.30am.The returning flight has also been…
