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How can I claim against Pegasus for a cancelled domestic flight Turkey (Istanbul) to Turkey (Dalaman
Hi I had a flight cancelled by Pegasus - no reason was ever given, all of us passengers were all just bussed off to a cheap hotel in Istanbul and picked up the next morning and given another flight. So we lost a day of our holiday. I've contacted Pegasus but I just get generic nonsense about how it could have been weather,…
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Does anybody know how to contact Tui
Hi, I used the online form on Tui website for flight delay compensation and they came back to me saying couldn't process the claim but I can't reply to their email as it just says msg. undeliverable and the phone number directs you to the website, they obviously don't want to be contacted unless you're booking a holiday or…
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BA Flight Cancelled - Rebooked one day earlier
Our return flight with BA in May, has been cancelled, and we have been rebooked on a flight 35 hours earlier. This means that we will be losing a considerable amount of our holiday, which I guess is just disappointing. However we have a non-refundable and non-amendable hotel booking. Therefore we a losing one night’s stay.…
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Wizzair refuses reimburse expenses for cancelled flight
Hello. A month ago out flight Catania - London was cancelled on the morning of the flight. As later I found out it was traffic control strike, so no compensation is due, even though the lad on the customer service line told me the opposite. Anyway, super stressed, alone with my son, checking all the alternative options…
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Esky the worst travel agency in the world
Any advice with the following query would be hughly appreciated. I booked a ticket with esky to Medellin, Columbia and took travel insurance. I actually intented to use skyscanner but in the early hours of a September night I incorrectly clicked esky and booked through them. This flight went via Miami and although I had a…
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Wizzair - Cancelled flight but refund is less "admin fee"
Wizzair cancelled our flights to Tenerife - original cost £73.10. We were offered a "re-book" from another airport, but were unable to access the page to book from the different airport, so opted for a refund and booked through another airline. Eventually - after 10 days, Wizzair gave a refund in Wizzcredits of £83.11, as…
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Flight home from Zante to Birmingham delayed by 33.5 hours, 2 flights cancelled, home on 3rd
- Our flight was due to leave Zante at 12.40 on Sunday, we spent the day at the airport and were told in the evening that the crew were out of hours and as the flight did not have a crew it couldn't take off. Rep told us that Jet2 already knew this was happening and we should have been told the evening before to prevent…
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Aviation ADR ruled in my favour but payment yet to be made
Back in June I submitted a claim for delay compensation from easyjet as they left us stranded in Berlin during the whole Jubilee bank holiday mayhem. They initially refused but then I filed a claim through Aviation ADR, which ruled in my favour back in early November. I was asked to provide my bank details so that they…
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Air Europa delay part 2
A couple of months ago, I posted on this forum about claiming against Air Europa because of a 3 hour delay on a flight home from Madrid due to maintenance issues with the plane’s toilet. They have refused the claim saying the toilet maintenance was an extraordinary circumstance’. Two very helpful people answered and of…
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Flybe collapse
I was waiting for £880 compensation for delayed/ cancelled Flybe flights, am I likely to ever see this money now. Is there any official body I can approach regarding this. thankyou
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Compensation agreed...
Hi Any help gratefully received. We have had our compensation agreed for delayed flight to our holiday last year. The claim was agreed on 22nd November and I can see it as agreed on the system, but when I have messaged to ask how long we will have to wait (we are at 12 weeks waiting for the comp now), we are told that we…
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Insurer rejected claim - "ADVERSE WEATHER" vs "AIRPORT CURFEW"
Last December (11/12/2022) my Ryanair flight from Berlin to
London Stansted was cancelled after I had arrived at the airport and checked
in. This was when there was heavy
snowfall in the UK and Stansted Airport was closed as a result. I was told that I could not claim from the airline, nor seek
EU compensation as it was…
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Flybe flight refund
Hi I am confused to whether I can claim my return flight from Newquay to Manchester on 30th January. I booked via booking.com so it doesn't look like I can claim under the chargeback scheme on my credit card, (flight was under £100). There is an ATOL certificate attached to the booking.com flight, is this what I do, I…
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Ryanair have said due a refund but won’t send it
My partner and I went on holiday in August and had a 3.5 hour delay. When we contact Ryanair they said yes we are due a refund of £650. I booked the holiday on my credit card but when we filled in the compensation form my partner put his bank details in for the money to go to. They have said they have sent it but we…
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Cancellation not covered by insurers
I must confess that this has rather surprised me. Had a trip booked to Venice - flights with Ryanair and hotel booked independently. Insurance taken out with Holiday Extras underwritten by the Davies Group. Due to an air traffic controllers strike, the flight was cancelled by Ryanair the day before we were due to fly .…
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Lastminute cancelled flight without looking into rebooking and not compensating for increase
Hi First of all, sorry about the novel We booked flights in June 2022 for me and my wife and our kids to travel to New Zealand in March 2023 to see my wife’s family. These were booked through Lastminute, travelling Swiss air out, and Lufthansa back. We got an email from Singapore Airlines on 19/12/2022 (guess they’re a…
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Easyjet Dropped Route - Glasgow to Venice
Hi This is not just a cancelled flight question, but a cancelled route. On the 8th January I booked a flight and hotel package via Expedia from Glasgow to Venice. On the 18th January I received an email from Easyjet saying that outbound and inbound flights have been cancelled and I can get a refund or book different…
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UK-261 Claim Qatar Airways
Hi All, My UK261 claim recently was rejected by Qatar Airways for a flight from Heathrow to India where due to delays at Heathrow, I missed connecting flight at Doha but was accommodated on next flight (no other assistance provided) resulting in me reaching more than 8 hours late in final destination. QA has cited…
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Dealing with Luftansa
Hi all, I contacted Lufthansa last June (via resolver) as we had a 6+ hour delay, and were due compensation. I have never had issues with getting compensation with other airlines before (using resolver) but of course Lufthansa are being difficult. The flight was from Toronto to Geneva (with a stopover in Madrid), the…
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Should I take Ryanair to small claims court?
Hi, Myself and 3 others (living in UK) were due to travel from Mykonos to Budapest on FR1911 with Ryanair on 17/09/2022 The flight ended up becoming an overnight delay with no official reason provided. During the day, they tried to board us twice. The first time it seemed like there was no plane and the second time there…
