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No response from ADR after months
Hello I submitted a claim to ADR for Ryanair cancellation in Oct/Nov 2022. Both sides submitted their claims/defence by Feb 2023. In May 2023 I was asked by ADR to resubmit my expenses, which I did. It's then just sat with them since then. The status says "Expense claims received with ADR for final determination". How long…
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Bott & Co calculator - works only for England
FAO MSE Team The BOTT&CO calculator only works for claims for flights that departed or arrived in England or were operated by an English air carrier. Please update your site with this detail. Would be handy to have something for Scotland too on the website. Thank you.
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Denied boarding compensation??
I recently fell foul of the air traffic control glitch. My TUI flight from Kos to Gatwick was cancelled - I was re-booked on a JET 2 flight 3days later, landing at East Midlands Airport - a 3 hr taxi ride away from my car at Gatwick! TUI did put me up in alternative accommadation which was half board so some meals were…
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BA/American Airlines
Hi, I’m after some advice, please. Does anyone know is if it’s worth pursuing a claim for a 3 hour 40 minute delayed flight from the USA to UK in May of this year? The flight was booked through BA, but operated by AA, and AA insist that I am not entitled to compensation as the flight was from the USA and not covered but…
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BA REFUSES
We booked flights with BA via Travel Republic back in 2020. During that awful time BA pulled out of Manchester so they said we would have to fly from Gatwick. This flight too was cancelled and BA now told Travel Republic we will have to use Heathrow, this is of no use to us so BA offered vouchers through Travel Republic.…
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Purchased from BA, operated by American
Hello, I purchased flights for my family of 4 from British Airways, on their website, between London and Orlando (return). I payed on an Amex card. Our return was meant to be Orlando-Chicago-London but was operated by American Airlines. A mechanical fault on the plane meant this didn’t happen and AA booked us onto a…
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Help with travel agent compensation
I need help please. Below is my email to the travel agent MyTrip who are not responding to my emails or complaint. My flight with Virgin Atlantic was cancelled 7 months before MyTrip informed me. I want compensation but the airline wasn't at fault. What can I do? The booking was made 07/11/22 and I was due to fly 05/07/23.…
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Flight cancellation but the travel agent only informed me 10 days before
I need help please. Below is my email to the travel agent MyTrip who are not responding to my emails or complaint. My flight with Virgin Atlantic was cancelled 7 months before MyTrip informed me. I want compensation but the airline wasn't at fault. What can I do? The booking was made 07/11/22 and I was due to fly 05/07/23.…
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RyanAir EU261 Flight Cancellation Expense Claim
Hi all We were caught up in the ATC issues on Monday and the rerouted flight was Friday so I have quite a few expenses to claim. When I go on to the online portal it seems to want me to complete a claim for every receipt. Is this correct or is the website broken at the moment? I can see why each receipt gets uploaded…
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Accepted refund for cancelled flight but want to claim expenses
Hi, My flight last week was cancelled due to the NATS disruption. There were no alternative flights for days so we travelled by Eurostar and intended to claim the cost back from EasyJet. Meanwhile they presented the below options and I selected for a refund, nothing to mention alternative travel expenses. I’m now trying to…
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Summer of delays, cancellations and lost items - What are my options
In July and August, I had to endure a number of issues relating to air travel and now I'm looking at options on the best way to reclaim some of the costs, if possible. Any advice would be appreciated. This is an exercise of finding options I may have missed rather than looking to pursue airlines for something they are not…
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BA flight cancellation, five day wait for new flight or pay for upgrade
Hello, I am wondering if anyone can suggest a way forward for us. Our return flight to the UK with BA was cancelled five hours before departure on Saturday 2nd September. We weren’t automatically offered a replacement flight the next day, unlike several other families we spoke to. We called BA twice and were told there…
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Ryanair Flight Diversion
In August 2023, I took a flight from Birmingham Airport (BHX) destined for Palma de Mallorca Airport (PMI). As we boarded the plane and sat down we were then told that we wouldn't be able to leave for 1 hour 45 minutes. Since there were storms in Palma on this day, this was understandable, however the only food/drink we…
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Air Canada Delay - worth claiming?
On a recent Air Canada flight, we were delayed by approx. 3h 15m. This was due to the lock being broken on one of the luggage holds above the seats inside the plane. As they couldn't close it, they deplaned us and we had to wait while it was repaired. Now whilst this wasn't an issue out of Air Canada's control (eg.…
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BA cancelled flight at departure gate
Edinburgh to palma flight cancelled at airport departure gate when we asked when it was meant to be boarding, told crewe member ill so cancelled. TUI cruise so no chance of catching the boat. Sent BA compensation claim and after chasing got email from them apologising for cancelling flight and compensation of £350 per…
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Claiming reimbursement after Jet2 denied boarding
This discussion was created from comments split from: Flight delay compensation successes.
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Compensation exchange rate
Hi I was on a 28hr Qantas flight delay in February. After many months trying to get compensation I finally got payment last week. However I only got £470 instead of £520. Qantas says it calculated it on the day of the delay rather than todays exchange rate. Can they do that? I’ve lost £50! Neil
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BA refusing compensation due to travel agent booking - what are my options?
hi all, I am entitled to compensation from BA for a delayed flight that caused me to miss my connection and arrive 4+hrs late at destination. The flight was booked through an agent but they are refusing to apply for compensation on my behalf because the delay fault was down to the airline (BA). BA keep saying I must go…
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Love Holiday Disaster
Good Afternoon! I am really hoping someone can help me on this forum as I am at my wits end. We booked and paid for a holiday through Love Holidays last Friday the 18th. This was a package holidays all inclusive. Upon getting to Gatwick we were told by British Airways within an hour of departure our flights were cancelled.…
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United only offering to pay me in USD?
I've claimed the €600 compensation, they have accepted, but are now saying they'll pay it by cheque in USD. Is there any alternative? I'd rather not have to open a new HSBC account and then lose money on the exchange. It all seems crazy complicated. Any advice?
