Flight Delayed by 4.5 hours - Ryanair website claims not eligible for compensation

marmaladewonder

As the title says our flight to Vienna was delayed 4.5hours, yet the Ryanair website claims we are not eligible for compensation. Is this a standard Ryanair ploy or can there be a reason?

BoGoF

Telling us the reason for the delay would help?

marmaladewonder

BoGoF said:

Telling us the reason for the delay would help?

 The delay was due to a fault with the plane, then waiting for a new staff member followed by an attempted take off and finally waiting for a new plane.

eskbanker

marmaladewonder said:

our flight to Vienna was delayed 4.5hours, yet the Ryanair website claims we are not eligible for compensation

Are you saying that the website won't even permit you to create a claim, and if so, what is the error message shown?

marmaladewonder

eskbanker said:

marmaladewonder said:

our flight to Vienna was delayed 4.5hours, yet the Ryanair website claims we are not eligible for compensation

Are you saying that the website won't even permit you to create a claim, and if so, what is the error message shown?

I get a message saying - We're sorry but the flight you have selected was not delayed on arrival more than 3 hours. Please select the correct flight and try again -  the flight was 4.5hours delayed on arrival however (provable from flight radar etc)

marmaladewonder

bumping the thread

eskbanker

If their online claim form isn't playing ball then it seems you'll have to use other ways of contacting them:

https://help.ryanair.com/hc/en-gb/articles/12892354434065-Contact-Us