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Saudi airlines change Jeddah layover from 4 hours to 26 hours
Hi Can someone please guide me on my rights for a return flight from UK to UAE on Saudi airlines, They have changed my Jeddah layover from 4 hours to almost 26 hours for return leg journey Dubai -> Jeddah -> London. As a results of that I will be laying over in Jeddah almost 26 hours instead of 4 hours as originally…
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Tokyo > LHR. LHR > Man delayed.
Hi, We with BA Tokyo > LHR, no issues. But our BA LHR > Man was delayed: 21 Sep 23. Flight was scheduled for take off at 2035, finally took off at 2250 and landed at 2345. So a delay of 3hrs+. Are we able to claim compensation for the delay? (i don't know the reason for the delay, or what the situation is with NATs etc).
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Help Where to claim? Airline or Travel INsurance
This week due to the air accident at Turin, the airport was closed so I assume it's not the airlines fault. My flight was diverted to a different airport over 5 hours away and is showing to have flown, but I was not informed of any changes. I was booked on a flight 2 days later, but have accumulate several expenses. It is…
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Cancelled flight not airlines fault
Hi I am looking to claim expenses following the 28/08/23 CAA chaos, however Ryanair have requested I complete the EU form for compensation. I suspect this will be rejected and rightfully so as the cancellation was not their fault. I am confused if I have any right to additional expenses meals/hotels/new flights beyond my…
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Who should claim: Ticket purchaser or travellers ?
Hello All I wonder if anyone knows the answer to this ? I bought 5 tickets for my close and extended family but I did not in the end travel myself. They all travelled. Assuming I want to claim which I do, should I put in the denied boarding claim or should one of the passengers do it ?
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Ryanair eu261 online claim form
I have tried to complete the eu261 online claim form but when it gets to entering bank details it says wrong format rang my bank they are correct rang Ryanair useless can anyone help
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No refunds for canceled tickets
Hey all. We planned the flight a month ago and bought tickets for October to save money on it in advance. A week ago we found out that our plans were changing dramatically and so we canceled the tickets. We have requested a refund but the airline is not responding. What should we do?
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Contacting Wizz Air
Does anyone know a way to contact Wizz Air to make a claim without logging in to their online account? My account needs a password reset but they have a technical problem with this and the only way you can change your password is to contact their call centre - which costs money! You can't email them - I have gone onto…
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JFK - LGW cancellation and related issues
Just had a nice holiday in New York. My 20:05 flight was first delayed because of a technical fault and then we were told it was cancelled at around 00:30. There were hundreds of stranded people and we could have waited hours for help from staff who were rightly prioritising families with children etc. They also said they…
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No response from ADR after months
Hello I submitted a claim to ADR for Ryanair cancellation in Oct/Nov 2022. Both sides submitted their claims/defence by Feb 2023. In May 2023 I was asked by ADR to resubmit my expenses, which I did. It's then just sat with them since then. The status says "Expense claims received with ADR for final determination". How long…
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Bott & Co calculator - works only for England
FAO MSE Team The BOTT&CO calculator only works for claims for flights that departed or arrived in England or were operated by an English air carrier. Please update your site with this detail. Would be handy to have something for Scotland too on the website. Thank you.
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Denied boarding compensation??
I recently fell foul of the air traffic control glitch. My TUI flight from Kos to Gatwick was cancelled - I was re-booked on a JET 2 flight 3days later, landing at East Midlands Airport - a 3 hr taxi ride away from my car at Gatwick! TUI did put me up in alternative accommadation which was half board so some meals were…
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BA/American Airlines
Hi, I’m after some advice, please. Does anyone know is if it’s worth pursuing a claim for a 3 hour 40 minute delayed flight from the USA to UK in May of this year? The flight was booked through BA, but operated by AA, and AA insist that I am not entitled to compensation as the flight was from the USA and not covered but…
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BA REFUSES
We booked flights with BA via Travel Republic back in 2020. During that awful time BA pulled out of Manchester so they said we would have to fly from Gatwick. This flight too was cancelled and BA now told Travel Republic we will have to use Heathrow, this is of no use to us so BA offered vouchers through Travel Republic.…
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Purchased from BA, operated by American
Hello, I purchased flights for my family of 4 from British Airways, on their website, between London and Orlando (return). I payed on an Amex card. Our return was meant to be Orlando-Chicago-London but was operated by American Airlines. A mechanical fault on the plane meant this didn’t happen and AA booked us onto a…
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Help with travel agent compensation
I need help please. Below is my email to the travel agent MyTrip who are not responding to my emails or complaint. My flight with Virgin Atlantic was cancelled 7 months before MyTrip informed me. I want compensation but the airline wasn't at fault. What can I do? The booking was made 07/11/22 and I was due to fly 05/07/23.…
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Flight cancellation but the travel agent only informed me 10 days before
I need help please. Below is my email to the travel agent MyTrip who are not responding to my emails or complaint. My flight with Virgin Atlantic was cancelled 7 months before MyTrip informed me. I want compensation but the airline wasn't at fault. What can I do? The booking was made 07/11/22 and I was due to fly 05/07/23.…
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RyanAir EU261 Flight Cancellation Expense Claim
Hi all We were caught up in the ATC issues on Monday and the rerouted flight was Friday so I have quite a few expenses to claim. When I go on to the online portal it seems to want me to complete a claim for every receipt. Is this correct or is the website broken at the moment? I can see why each receipt gets uploaded…
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Accepted refund for cancelled flight but want to claim expenses
Hi, My flight last week was cancelled due to the NATS disruption. There were no alternative flights for days so we travelled by Eurostar and intended to claim the cost back from EasyJet. Meanwhile they presented the below options and I selected for a refund, nothing to mention alternative travel expenses. I’m now trying to…
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Summer of delays, cancellations and lost items - What are my options
In July and August, I had to endure a number of issues relating to air travel and now I'm looking at options on the best way to reclaim some of the costs, if possible. Any advice would be appreciated. This is an exercise of finding options I may have missed rather than looking to pursue airlines for something they are not…
