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Jet2 won’t pay out compensation due to air traffic control after instructing us to book a hotel
Does anyone know what I should do: our flight was delayed 24 hours due to the air traffic control failure in the UK on 28th August. We booked our holiday as a package with jet2. They gave us a letter at the airport telling us to book a hotel and they will reimburse us for this and our meals. With meals and transfers our…
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BA 2157 Tobago with touch down in Antigua
We took this flight on 16th January 2023. When we got to Antigua crew told us we had to disembark and there would be a slight delay. Ground staff told us differently and it seems this is a relatively common event, hence a new thread. We along with other passengers at our hotel lodged claims straight away, we lost our first…
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Tip: Screenshot the costs of individual flights in a return journey in case of cancellation
Easyjet cancelled the return leg of a flight after I had already taken the outbound flight. I have no record of the cost of each leg of the flight, only the total I paid for both flights. I feel the amount they have refunded me for the return flight is suspiciously low but I have no way to prove that the flight cost more…
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Dreamworld travel gone bust
Greetings to all.. Please I need help on a very frustrating situation. I booked a flight for 4 (me and 3kids) with Dreamworld travel back in 2020. The airline was Rwandair. But flight gone cancelled to do COVID-19 pandemic. The travel agent I have been chasing the 2years now with emails for the confirmed refund but they…
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Aviation ADR ruled in my favour but KLm would not pay up
Hi I would be grateful for any advice on the next steps I can take
in my long-term tussle with KLM over the payment of compensation ordered by the
Aviation ADR determination. I made a claim to the Aviation ADR on behalf of my father,
who was held up for 15 hours in the airport by KLM. ADR ordered KLM to pay
compensation…
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Aerlingus / Emerald airlines 24hr delayed flight to LAX and getting no response to claim
Hi all, im hoping someone can help. I booked flights for 3 adults in July from Manchester to LAX as the start of our USA west coast trip for my husband’s 50th. There was a connection flight at Dublin so man - Dublin then Dublin to LAX and clear customs at Dublin. The Manchester to Dublin leg was delayed meaning that we…
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Am i entitled to money back for a replacement flight I had to book?
Hi, I had my flights from Paris to london Heathrow cancelled back in May. Initial flight was cancelled at 8pm in the evening. We were offered and accepted new flights home at midday the next day. However, that flight was then cancelled too. The next flight we were offered was not until 7pm on the following evening! So over…
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BA011 from LHR to Singapore 7/9/2023
Has anyone on here had anything back for BA on this cancelled flight ? I have been waiting 6 weeks now! we lost 24 hours due to them cancelling the flight because the plane was unserviceable ??
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Travel delay - compensation
We travelled as a family on holiday and were delayed by 20hrs coming home. Travelled with TUI. Our claim has been rejected due to the airline stating the delay was due to one of the flight crew being unwell. Our flight was diverted with an overnight stay provided by the airline. Their justification for the non payment is…
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Air Canada - departing from UK - compensation options (Canadian or UK better)
Hello, I recently had a flight with Air Canada from Heathrow to Toronto cancelled the day before we were flying (delaying us for more than 18 hours). I am trying to find the best way to claim the maximum compensation and wondered whether anyone has had experience claiming compensation under the Canadian Air Passenger…
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Ryanair EU261 expenses claim rejected!
Hi all, hoping someone can help point us in the right direction.... We booked a package holiday with Loveholidays for our family of 11. We were caught up in the ATC failure and our flight was cancelled by Ryanair 4 hours before we were due to depart to come home. We contacted the emergency holiday company in resort team…
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Flight diverted - compo?
We were on a Ryanair flight from Edinburgh to Marrakech, it left on time but 3 hours into the flight they decided to divert to Faro airport due to a leak in the front toilet. This landed in Faro about 17:30, we were then ushered into the departures lounge with no updates, no food vouchers, all Ryanair staff saying they…
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Flight canceled from japan ( JAL ) - New flight had connections and arrived 5 hours later
Hello! As per the title I was due to fly back from Japan had a text my flights were cancelled. I spent the evening trying to sort and eventually had a replacement flight the next day, originally it was direct however the replacement had a change in Munich. The end result was I got back to the airport about 5 hours after my…
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Promised compensation for delayed flights November 2022
Hello, not sure if anyone can help, in November 2022 I was promised compensation for delayed flights in June 2022 but up to now the airline keeps telling me that they will pay this when they can. Despite me keep chasing them time and time again via their portal, still nothing. Has anyone any suggestions how I escalate…
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Who is liable for expenses/compensation?
Hi all, Hope someone can help here as currently very frustrated. Will try and summarise the issue. Family of four (2 adults and 2 children) A single booking was made with Edreams to cover a round trip from London to Italy. The return leg was a single booking code and covered 2 KLM flights (Naples to Amsterdam, Amsterdam to…
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Corendon compensation
So corendon agreed to pay compensation. They have not stated amount. They asked for my bank details which I sent. Then they asked for an IBAN number and BIC number for my bank. Which I have sent. The question is has anyone else sent these details and actually received anything?
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Compensation for lost day of holiday due to NATS disruption
Hi who do I claim against for loss of holiday time (24hours) due to air traffic control disruption. It was a TUI package holiday and we got on the next available flight which as more than 24 hours later. Tui have compensated me for travel expensive to and from the airport but they say this is something out of there control…
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Delayed Flight
Can anyone confirm if I am entitled to compensation for a flight delayed by 19 hours if I chose not to take the replacement flight? I have had a compensation claim denied on these grounds Thanks
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Denied onboarding
Hi I got denied onboarding to a return flight to the UK. my couple of kids passport expired by 14 days. At the time of the booking the passports were valid. I booked using a telephone booking. I lost £2000 for the journey. I was returning back to the UK and there was only one transit where we were going to be coming out of…
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Corendon Airlines compo
I have been awarded compo apparently. Corendon have not said how much. Asked for bank details and now it says case closed. What should I do?
