Air India flight from Amritsar to Gatwick cancelled

NJ69x

Hi guys my parents return flight direct from Amritsar to London Gatwick with Air India was cancelled at the airport one hour before departure due to airline technical issues. This happened in early April.

The airline booked my parents on an alternative flight direct to Birmingham the following day but refused to provide hotel accommodation. They said we can either have a hotel for the night and fly back to LGW on the next available flight to be confirmed or we can have the BHX flight and come back tomorrow and stay somewhere at our own expense.

Does anybody know what the compensation law is on a flight from India to the UK? I gather there is compensation for flights in the EU but not sure what our rights are for this specific journey?

Thanks in advance for any advice 

Voyager2002

NJ69x said:

Hi guys my parents return flight direct from Amritsar to London Gatwick with Air India was cancelled at the airport one hour before departure due to airline technical issues. This happened in early April.

The airline booked my parents on an alternative flight direct to Birmingham the following day but refused to provide hotel accommodation. They said we can either have a hotel for the night and fly back to LGW on the next available flight to be confirmed or we can have the BHX flight and come back tomorrow and stay somewhere at our own expense.

Does anybody know what the compensation law is on a flight from India to the UK? I gather there is compensation for flights in the EU but not sure what our rights are for this specific journey?

Thanks in advance for any advice 

EU rights are not available in this situation (a non-EU airline departing from a non-EU country): any rights that they might have would depend on Indian law.

Air India is famous for this kind of problem, so it was surely not much of a surprise. 

NJ69x

You're right air India are terrible, unfortunately they were the cheapest tickets by quite a large difference so my parents used them. I doubt Indian law will be of much help to the consumer so we will leave it and move on

bagand96

Travel Insurance might cover any expenses incurred depending on the policy.