AVIATION ADR resolution baffling

darloish

Without going through the detail they concluded

"The delay was caused by a non extraordinary reason.therefore compensation is due. Accordingly, on that basis, I determine that compensation is not payable "

That is the last paragraph of their decision,word for word nothing missed out or added.
I don't understand. To me it seems contradictory.
Can anyone explain it  or tell me what to do next ?

eskbanker

You can escalate to the chief adjudicator and then the independent assessor:

https://www.aviationadr.org.uk/service-complaints/

Westin

darloish said:

Without going through the detail they concluded

"The delay was caused by a non extraordinary reason.therefore compensation is due. Accordingly, on that basis, I determine that compensation is not payable "

That is the last paragraph of their decision,word for word nothing missed out or added.
I don't understand. To me it seems contradictory.
Can anyone explain it  or tell me what to do next ?

Looks like their copy/paste of standard reply sentences were mixed up by the person typing your response.  Call them and ask what it means as it is gobbledygook at the moment.