I am confused, is my delay from London Heathrow to Kathmandu via Abu Dhabi eligible?

tasticz

Ticket is as follows:

London Heathrow - Abu Dhabi - Kathmandu

However, the plane took off late due to technical issue and ended up in Abu Dhabi 1 hour 55 minutes later than planned. This resulted in us missing our transit flight to Kathmandu.

We were then rescheduled for a flight next day (approximately 22 hours later than our original flight)

I wanted to check if this is covered please.

Edit: to clarify, we ended up in Kathmandu 22 hours later than we had originally planned

tasticz

This site seems to have an example similar case to mine saying you would usually be covered

https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/

"If you’re on a non-UK flight which connects to a UK flight

You can usually get compensation if:

• you booked both flights as a single booking

• you were delayed for more than 3 hours

• the delay was the airline’s fault

For example, if you were flying from London to Melbourne, with a stopover in Dubai, and your connecting flight was delayed or you couldn’t board the plane, you’d still be covered."

Caz3121

Assuming both flights were booked as a single ticket you have a claim based on a delayed departure from the UK resulting in a delayed arrival at your final destination

tasticz

Caz3121 said:

Assuming both flights were booked as a single ticket you have a claim based on a delayed departure from the UK resulting in a delayed arrival at your final destination

Hi many thanks for reply. Yes the ticket is booked as one ticket as all journey legs are shown under one ticket number. Both from LHR to KTM and back.

They amended our orginal booked to show (+1 day) for Abu Dhabi to KTM and sent us new tickets but I am assuming this does not matter as it is a change from original ticket.

What is the compensation amount due here please?

tasticz

Ok to add to complexity, it seems the second leg of journey is on a code share with Air Arabia.

So Etihad Airways from London Heathrow to Abu Dhabi

and

then Etihad Airways (operated by Air Arabia) from Abu Dhabi to Kathmandu.

I guess this makes it more complex as journeys in these instances can be treated as separate by the court?

Ultimately, it was the London Heathrow to Abu Dhabi leg which caused the delay

eskbanker

tasticz said:

Ok to add to complexity, it seems the second leg of journey is on a code share with Air Arabia.

So Etihad Airways from London Heathrow to Abu Dhabi

and

then Etihad Airways (operated by Air Arabia) from Abu Dhabi to Kathmandu.

I guess this makes it more complex as journeys in these instances can be treated as separate by the court?

Ultimately, it was the London Heathrow to Abu Dhabi leg which caused the delay

A different airline for one leg doesn't have any impact on your claim if it's all booked on one ticket.

tasticz

Hi all just bumping as I forgot to reply here.

this post is to say that we received £520 per person from Etihad airways. It did take some time for the customer service to come back to me once I raised the complaint but we got there at the end.