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I am confused, is my delay from London Heathrow to Kathmandu via Abu Dhabi eligible?

tasticz
Posts: 773 Forumite


Ticket is as follows:
London Heathrow - Abu Dhabi - Kathmandu
However, the plane took off late due to technical issue and ended up in Abu Dhabi 1 hour 55 minutes later than planned. This resulted in us missing our transit flight to Kathmandu.
We were then rescheduled for a flight next day (approximately 22 hours later than our original flight)
I wanted to check if this is covered please.
Edit: to clarify, we ended up in Kathmandu 22 hours later than we had originally planned
London Heathrow - Abu Dhabi - Kathmandu
However, the plane took off late due to technical issue and ended up in Abu Dhabi 1 hour 55 minutes later than planned. This resulted in us missing our transit flight to Kathmandu.
We were then rescheduled for a flight next day (approximately 22 hours later than our original flight)
I wanted to check if this is covered please.
Edit: to clarify, we ended up in Kathmandu 22 hours later than we had originally planned
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Comments
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This site seems to have an example similar case to mine saying you would usually be covered
https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/"If you’re on a non-UK flight which connects to a UK flight
You can usually get compensation if:
you booked both flights as a single booking
you were delayed for more than 3 hours
the delay was the airline’s fault
For example, if you were flying from London to Melbourne, with a stopover in Dubai, and your connecting flight was delayed or you couldn’t board the plane, you’d still be covered."
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Assuming both flights were booked as a single ticket you have a claim based on a delayed departure from the UK resulting in a delayed arrival at your final destination0
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Caz3121 said:Assuming both flights were booked as a single ticket you have a claim based on a delayed departure from the UK resulting in a delayed arrival at your final destination
They amended our orginal booked to show (+1 day) for Abu Dhabi to KTM and sent us new tickets but I am assuming this does not matter as it is a change from original ticket.
What is the compensation amount due here please?0 -
Ok to add to complexity, it seems the second leg of journey is on a code share with Air Arabia.
So Etihad Airways from London Heathrow to Abu Dhabi
and
then Etihad Airways (operated by Air Arabia) from Abu Dhabi to Kathmandu.
I guess this makes it more complex as journeys in these instances can be treated as separate by the court?
Ultimately, it was the London Heathrow to Abu Dhabi leg which caused the delay0 -
tasticz said:Ok to add to complexity, it seems the second leg of journey is on a code share with Air Arabia.
So Etihad Airways from London Heathrow to Abu Dhabi
and
then Etihad Airways (operated by Air Arabia) from Abu Dhabi to Kathmandu.
I guess this makes it more complex as journeys in these instances can be treated as separate by the court?
Ultimately, it was the London Heathrow to Abu Dhabi leg which caused the delay0 -
Hi all just bumping as I forgot to reply here.
this post is to say that we received £520 per person from Etihad airways. It did take some time for the customer service to come back to me once I raised the complaint but we got there at the end.
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