Contacting Emerald Airlines

meneels

Hi, in August 2023 my return Aer Lingus flight was cancelled. I eventually got my expenses reimbursed by Aer Lingus but they advised for the compensation claim they had forwarded my correspondence to Emerald Airlines with a case number. I have followed up several times with Emerald Airlines about this but have not received a reply to my emails and I don't see a number to contact. Can anyone advise what I should do next?

Thanks. 

eskbanker

If Emerald are being unresponsive (and were due to be operating the flight concerned) then you could escalate to the CAA PACT service:

https://www.caa.co.uk/passengers/resolving-travel-problems/how-the-caa-can-help/how-the-caa-can-help/

or their Irish equivalent:

https://www.iaa.ie/consumer-protection/air-passenger-rights