Eurostar cancelled 30 December

tadl

I booked my trip to France using SNCF. This included the Eurostar train. This turned out to be a mistake when trying to find an alternative travel slot with Eurostar.  Also when making a claim through SNCF I have no idea how much my Eurostar train ticket may have cost.  SNCF are difficult to contact.-EG through email or WhatsApp.  

Mark_d

https://www.sncf-voyageurs.com/en/customer-service/contact-us/telephone/

Have you tried giving them a call?

tadl

Thank you.  I would but it says that you pay for the cost of your call.
   < Our service 36 35 is free: you pay only the cost of your call.>.  Doesn't say how much call costs are.  

eskbanker

tadl said:

Thank you.  I would but it says that you pay for the cost of your call.
   < Our service 36 35 is free: you pay only the cost of your call.>.  Doesn't say how much call costs are.  

They can't tell what the cost of the call is!  It depends on where you're calling from, what your tariff is, etc, so you'd need to check that with your phone provider rather than the recipient - chances are you'd be able to avoid costs if using wifi calling or an IP phone service....

tadl

Still no response from SNCF regarding my claim a month ago.