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Cancellation of flight but not informed by booking agent
Hello. Could the forum offer any insight to where I can go next? I booked a flight to Australia with TRAVEL JUNCTION who then used CATHAY PACIFIC as the airline. Long story cut short, CATHAY then cancelled the flight and Travel Junction did NOT inform me of said cancellation. It was only by my due diligence, checking 7…
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Flight delay with 2 months' notice
Hi All, Two months in advance of my trip, Easyjet's notified me of a change to my early morning flight time. They've given the reason as "a result of an aircraft change". It'll now depart over 4 hours later, meaning I'd miss my appointment, so I'll need to find a different flight -- probably with a different airline and/or…
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Aviation ADR queries (RyanAir cancelled flight, EU 261 compensation)
Hi all. Context On 11 July 2022 my flight from Kraków to Edinburgh
was cancelled 20 minutes before departure. I was travelling with two family
members. We applied for the EU 261 compensation with RyanAir and we expected to
receive 400 euros each. They rejected our requests as they said the flight was
cancelled due to…
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British Airways - Cancelled Flight, Late Arrival, Missed Connection & 2 Back To Back Next Day Delays
Asking for a couple of relatives with regards to what compensation they might receive having been royally messed around by BA. First point, none of the issues were weather related. Secondly they have kept receipts for the travel to/from hotel in London, the hotel, Etc. Day One: Booking Aberdeen - London Heathrow - New…
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Wizz Air - Power of Attorney
Hi all I am in the process of making a compensation claim for a delay with the above mentioned airline, I am doing this on behalf of my husband and his two travelling companions as I booked their flight through my Wizz account, according to this paragraph - 4.3. In addition to the above, in case the submission of the Claim…
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Is my flight compensation correct
Hi, how can I tell if I received the right amount of compensation from my recent flight delay, it was Ryanair just on 7hrs Liverpool to Malaga due to mechanical issues.
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Aer Lingus cancelled flight
On the 26/6/22 my family was due to fly from Dublin to Split. Whilst in the airport we received a text to say the flight had been cancelled due to illness within the flight crew (COVID).The alternative flight offered was 4 days later and not acceptable so we had to declined. The flights were refunded and I then applied for…
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Easyjet failed duty of care sorting accomodation
Hi all, My parents in law were supposed to fly from Funchal, Madeira to Berlin. However, the flight was cancelled due to bad weather (high winds) and basically the whole airport came to a stand still in Funchal with ca 30 flights cancelled. Being high season the Island is basically fully booked. Easyjet does not have any…
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Ryanair refund
I booked a holiday for my sons 18th birthday which we were going away on the 6 January 2024. This was booked on 10 April 2023. On the 28 April 2023 I had an email that stated my flight with Ryanair has been cancelled and an alternative for Friday 5 January was offered to us. This was not acceptable due to 4 people being…
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Missed connection due to original flight delay (Virgin Atlantic)
Hello, Hope someone can point me in the right direction as very unfamiliar with the process and haven’t travelled for many years. All flights booked as a return EDI to GNV with a connection in ATL via Virgin Atlantic. Delta was the carrier. My daughter, solo traveller (17, will be 18 on the day of her return flight) flew…
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What compensation should I expect?
Hello I was due to fly today from Exeter to Zakynthos at 0820 departure. The flight was repeatedly delayed and now fully cancelled. I have been told that I am being put in a hotel overnight whilst they decide what happens. In the two scenarios, if they offer a replacement flight tomorrow OR if they fully cancel our trip,…
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Air Help Scam
Hi everyone I was delayed Wizzair flight to Milan at the start if this year - I noticed lots of comments on the airline not getting back to customers at all or taking months so i found airhelp who say they can support claims faster - however I couldnt see the fees for this - it asked me to fill in my details etc in order…
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Should I get compensation AND reimbursement for cancelled flight?
Hi all. As the title suggests, I want to clarify if on the ocasion a flight is cancelled and you are delayed more than 5 hours, are you entitled to compensation AND reimbursement for additional travel costs from the airline? I explain my situation below: A few weeks ago a flight I booked with KLM from Cardiff to Amsterdam…
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Aviation ADR - Reopen case or start new claim ???
My son + 7 friends Wizz Air flight was cancelled back in August 2022 whilst onboard the plane and a alternative Wizz air flight wouldn't be until a weeks time.This wasn't acceptable so they had to make their own arrangements for Flights (Cyprus - Gatwick via Rome ) /Accommodation / meals and transfers etc and paid out…
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Jet2 refusing compensation. What's next?
Hi all, Looking for some advice and next steps and opinions overall. Log of events: OH and I were supposed to fly from Glasgow to Funchal (Madeira) on 14th March 2022. 13/03/2022 Jet2 E-Mail with the information that the flight is delayed until Tuesday 15th March, due to forecasted adverse weather conditions at Funchal…
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Am I entitled to Compensation?
Hi, flew back from the US recently, the landing time was 109 minutes late, but then they didn't get the doors open due to no landing crew for another 80 / 90 minutes so it kicked into over the 180 minutes. I put in a compensation claim as colleague did and got it paid. I get back a response, you landed 109 mins late so…
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24 Hour Delay - Due to Ground Crew Damaging Aircraft, Wizz Air Refusing EC261/2004 Compensation
Our flight from Nice to Gatwick was delayed over 24 hours due to ground grew having a collision with the aircraft, I applied for EC261/2004 compensation to Wizz Air, but they have come back and said the delay was "as a result of unexpected circumstances." I want to contest this as I believe that Wizz Air cannot class this…
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TUI Aviatiaion ADR Help
Hi, TUI cancelled both flights for a package holiday back in June 2022 from Manchester to Tenerife. TUI have paid out for the outbound flight but the inbound flight have not and hence I took them to aviation ADR back in October of last year They have now submitted the defence which states “Compensation with respect to the…
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Flight delay and missed day in Disneyland
Hi, I wonder if anyone can give me some advice please. We had a 4 hour delay in the airport because of a technical issue with the plane then a 2 hour delay on the plane due to weather. We have claimed for the flight delay and are waiting to hear back however I wondered if we could claim for the loss of our first day in…
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TAP Air - ticket cancellation - compensation
Hi Guys - longish story but I'm trying to work out if we can claim for compensation, advice greatly received! TL;DR - don't fly TAP Air! My wife and I booked a flight to Lisbon with TAP Air through Booking.com - we got married a few months before flying and my wife updated her passport with her new surname. I called TAP…
