BA Flight compensation delay

Can anybody enlighten me as to how I can take a complaint about my case further?

my flight from Barcelona in august was delayed over 3 hours and I put in a claim for compensation - £350 per person.

to date I have tried calling customer relations, who tell me they aren’t customer relations and that in fact they don’t have a number

failed attempts via rail and Iive chat have got me no where - apparently I must give them more time.

its been 18 weeks now and I am so cross with the service but also that fact they are fobbing me off with a standard response with the only means to raise a complaint to … what for it Customer Relations 🤦🏻‍♀️

would be grateful for any advice, experience or how I can take further above the customer relations department 


  • swingaloo
    swingaloo Posts: 2,649
    First Anniversary Name Dropper First Post
    I thought compensation for delay was capped at 250. What was the reason for the delay?
  • richardw
    richardw Posts: 19,456
    First Anniversary First Post
    BA are very slow. I just waited, they responded in the end. There were some big cancellation days in August.
    Posts are not advice and must not be relied upon.
  • Linzi9
    Linzi9 Posts: 2
    First Post
    the the delay was over 3 hours and based on distance. Before we took off the pilot apologised and confirmed that we were entitled to this.

    i also understand there were a lot of cancellations. However I’m still not happy with the delay and being fobbed off. Nor do I know how to complain further 🤷🏻‍♀️
  • Caz3121
    Caz3121 Posts: 15,514
    Name Dropper First Anniversary First Post
    Linzi9 said:

    my flight from Barcelona in august was delayed over 3 hours and I put in a claim for compensation - £350 per person. is used for distance
     As London to Balcelona is less than 1500km the compensation claim would be £220 per passenger
    (not that that should excuse the delay in paying if due)
  • Email the Chief Executive. That usually does the trick in getting someone to respond. Sean Doyle is his name. [email protected]

    This website is great for CEO Email addresses ceoemail   .com
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