BA Flight compensation delay

Linzi9

Can anybody enlighten me as to how I can take a complaint about my case further?

my flight from Barcelona in august was delayed over 3 hours and I put in a claim for compensation - £350 per person.

to date I have tried calling customer relations, who tell me they aren’t customer relations and that in fact they don’t have a number

failed attempts via rail and Iive chat have got me no where - apparently I must give them more time.

its been 18 weeks now and I am so cross with the service but also that fact they are fobbing me off with a standard response with the only means to raise a complaint to … what for it Customer Relations 🤦🏻‍♀️

would be grateful for any advice, experience or how I can take further above the customer relations department 

swingaloo

I thought compensation for delay was capped at 250. What was the reason for the delay?

richardw

BA are very slow. I just waited, they responded in the end. There were some big cancellation days in August.

Linzi9

the the delay was over 3 hours and based on distance. Before we took off the pilot apologised and confirmed that we were entitled to this.

i also understand there were a lot of cancellations. However I’m still not happy with the delay and being fobbed off. Nor do I know how to complain further 🤷🏻‍♀️

Caz3121

Linzi9 said:

my flight from Barcelona in august was delayed over 3 hours and I put in a claim for compensation - £350 per person.

https://www.greatcirclemapper.net/ is used for distance
 As London to Balcelona is less than 1500km the compensation claim would be £220 per passenger
(not that that should excuse the delay in paying if due)

ReleaseMagic

Email the Chief Executive. That usually does the trick in getting someone to respond. Sean Doyle is his name. seanl.doyle@ba.com

This website is great for CEO Email addresses ceoemail   .com