Flight delay and shortened holiday for group

Dpix

So, a travel agent arranged holiday for a group from the UK - individual bookings. Flight was delayed, missed connecting flight. We all arrived at destination 24 hours late with some baggage arriving 72 hours late. Who should resolve the compensation issue? The travel agent or the airline? And should compensation be paid for the delayed flight, the lost day at the destination and the delayed baggage? Should each of the individuals have to make a claim?

eskbanker

Unless the delay was caused by extraordinary circumstances beyond its control (were you given a reason?), the airline is liable to pay fixed-tariff compensation for the delayed arrival of the passengers - it would normally be sensible for the lead passenger to submit a claim on behalf of the others, but if this was set up as individual bookings then this may not be viable.

Likewise it's the airline that's on the hook for certain unavoidable costs arising from delayed baggage arrival, many will have a published policy on this.

Unlikely that there'll be any claim for the lost day at destination, although check the Ts & Cs of the package organiser and also those of your travel insurer.